There's nothing like sweeping in the front doors of the Hilton Chicago, a "grand hotel" in the early 20th century tradition. The wide, marble stairways, the high ceilings, the hustle and bustle and delicious smells wafting in from the restaurants -- it's truly like being in a very cool movie, despite the omnipresent conventioneers.
Overall our one-night stay was lovely, but marred by some deferred maintenance issues -- and surprising disinterest from the staff. We had a terrific corner room. Although just two double beds, the room itself was quite spacious, with windows on two sides and a partial Lake Michigan view where we were able to watch the fireworks (from Navy Pier?) that began shortly after we arrived.
The downside: poor lighting by just two dim bedstand/desk lamps , which could have easily been remedied by adding a floor lamp (certainly plenty of room). The desk was sufficient but with a chair so low as to make it unusable. As others have noted the rooms also lack sufficient electrical outlets, which meant the coffee maker had to be plugged in either at the base of the bedstand lamp or in the bathroom (we couldn't reach the outlet behind the TV/minibar console).
The real maintenance issue, though, was the bathroom, with badly peeling paint and some crumbling plaster on the ceiling above the tub, as well as strips of epoxy missing from the tub itself. The drain was also badly clogged -- or simply not up to the task of draining from a high-powered showerhead -- which we didn't discover until in the morning too close to check-out time to call the maintenance staff. (We showered in mid-calf high water; ugh.) When we mentioned this at check-out (the peeling paint , the crumbling plaster, and the nonworking drain), the clerk said simply, "Gosh, I'm sorry to hear that," and proceeded with the check-out transaction. We weren't looking for a discount or a comp, but it's really been on my mind since then that we received such a lackluster response -- perhaps because the staff already knows that the ceilings and the drains need work but can't do anything about it. A gentleman behind on the way said out that this has been a problem in the rooms before when he's stayed there.
The bathroom issue really makes it difficult to recommend another stay, although we otherwise loved this grand old hotel.
- Official Description (provided by the hotel):
- Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more less
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- Also Known As:
- Hilton Chicago Hotel Chicago
- Hilton Hotel Chicago
- Chicago Hilton Hotel
- Hilton Towers Chicago
- Hilton Chgo Hotel