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“Great hotel in prime location”
Review of Hilton Chicago

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Hilton Chicago
Ranked #100 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Memphis, Tennessee
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel in prime location”
Reviewed September 16, 2013

My stay at the Hilton Chicago over Labor Day weekend was great. I had a corner room on a high floor and had great views of Lake Michigan. The location was not too far from restaurants and shopping. I had access to the Executive Lounge and the breakfast was nice with a variety of options.

Stayed September 2013, traveled solo
Helpful?
Thank caldwelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Hudsonville, Michigan
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 16, 2013

The stay we had at the Hilton in Chicago was just ok , i had called ahead before we went and we were quoted for parking was $20.00 a day but when we got there we where charge $52.00 a day
wow what a big difference and the Hotel would not do anything to help us, so our weekend away was deeply hamper do to money.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffVreeland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, September 24, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments. Please accept our sincere apology for your disappointing experience as it relates to the additional parking charges. I was very disappointed to hear you were quoted incorrectly prior to your arrival which caused a damper in your weekend stay.
Please be assured, we work hard to maintain one of the most competitive pricing for the downtown area so that we may bring any additional saving to all of our valued guests.
We look forward to welcoming you back to serve you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 5 Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 15, 2013

Staying at this hotel is generally over $250 per night thus my expectations were a little higher than a budget motel. I would like to emphasize that staff was helpful and work hard at doing their jobs. However when it comes to technology, I do not understand how this property investors attract any convention business. When I tried to connect my laptop with an HDMI cable to the room TV, I was unable to do it even when they sent a maintenance person to work on it. Perhaps they do this believing that if guests cannot connect their computers they'll be compelled to buy their TV programming. They hide the original remotes which generally give access to changing inputs. I understand they have their own policies but what is wrong with keeping an original remote at the front desk and allowing guests to check them out as needed. I called this an unnecessary inconvenience and lack of vision on the property owner’s vision. Wireless connection was also very bad; there were certificate issues for the group meeting connection, WiFi kept disconnecting which made me lose my work several times. So if you are planning to do any work on your computer you should reconsider your stay.

Room Tip: Double rooms are spacious.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flexibleguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, September 24, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments. Please accept our sincerest apology for your disappointments during your stay especially, as it relates to your experience with the TV programming and internet access.
Our goal is to always provide the finest in guest services and from what I understand we failed to do so during your stay. Please be assured, feedback such as yours enables us to focus on opportunities for improvements. I have discussed the issues noted
We look forward to welcoming you back to serve you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 15, 2013

I stayed here for a conference recently and ended up in a suite on the 22nd floor overlooking Lake Michigan. It was tempting just to stay in the room. Staff here are friendly and efficient, even offering help with my dead cellphone. A great location, near museums and shopping.

Room Tip: Ask for a lake view.
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire UK
Level 5 Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed September 14, 2013

We have stayed in a few of the hiltons and believe this was one of their best ones. We had a junior suite which was big, spacious and very comfortable. The bed and pillows were just right. Perfectly located opposite Lake Michigan, perfect location for all the shops, attractions and bus trips etc. The hotel is stunning, has the most beautiful ballroom we have ever seen.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kev'n'JJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwardsville, Illinois
Level 6 Contributor
112 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 13, 2013 via mobile

Full of old charm, although somewhat awkward in that they have tried to modernize. We stayed on an executive level (24) in an older room. Amazing view (rm.2178) of buckingham fountain, the lake, and navy pier. The big bonus, two bathrooms! Concierge was amazing and sooooo helpful, what a highlight! I would recommend, although for $235/night I would choose closer to north Michigan avenue the next time.

Stayed September 2013, traveled on business
Helpful?
Thank ILgirl73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 13, 2013

I stayed in the hotel with my husband recently to celebrate our first wedding anniversary. We were both looking forward to it. On check in we're were informed that we had been upgraded to the newly refurbished floor.
The room was an unbelievable disappointment.
There was one small light in the ceiling by the door and two lamps. The room was situated in a deep recess of the building and was very very dark. Could do with having many more lights in the room.
After first use the handle of the wardrobe came off in my husbands hand ( maintenance said they would fix it the same day, the end of the 4 night stay and the handle was still missing)
There were also two patches of wall paper that were peeling away. For a newly refurbished room the standard was disgraceful. To top it all off when we left someone had vomited outside our door, when we informed housekeeping they informed us that someone would be along in an hour or so. We were so disappointed in our stay

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sazza84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Hilton Chicago, responded to this review, September 24, 2013
Dear Valued Guest,
Thank you for taking the time to share your comments as it relates to your recent stay.
It appears we fell short in meeting your expectations especially, as it relates to your room accommodation and the housekeeping issues and for this I sincerely apologize. This is certainly not indicative of the normal high level of service and product we provide. Our main priority is for all our guests to have a welcoming and comfortable stay with us.
Again, please accept our apologies for your disappointments. Please be assured, your feedback is greatly appreciated as it is through feedback such as yours that enables us to focus on opportunities for improvements.
We look forward to welcoming you back to serve you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Chicago

Property: Hilton Chicago
Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Chicago
#61 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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