We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Hilton was great!”
Review of Hilton Chicago

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Hilton Chicago
Ranked #101 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
michigan
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The Hilton was great!”
Reviewed January 15, 2008

My daughter booked the Hilton for a 2-night stay as a gift to me and it was wonderful. She was concerned that it was not on "the mile" but it wasn't an issue at all. The L is very close and a cab ride was very reasonable - if you want to ride to the heart of things. There is also a free shuttle from the hotel to the Miracle Mile that ran hourly, but only until 5:00 pm. If you are in Chicago to visit museums the location is great as they are walking distance. The hotel has the grandeur that you only find in older hotels, which I love. In warmer months I am sure the location is a real plus as it is right across from the park. The room was beautiful and had two bathrooms - which was an added bonus. We had dinner in the Irish Pub and the food was great. I would definitely stay here again when in Chicago.

  • Liked — Decor, Two Bathrooms, Very Clean
  • Disliked — Nothing
  • Stayed January 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChristyPor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

5,088 reviews from our community

Traveler rating
    1,900
    1,637
    925
    417
    209
See reviews for
1,066
882
240
2,193
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,187)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dublin, Ireland
Level 5 Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 11, 2008

Travelled with my 2 children and hubby to Chicago from Dec 24th - Jan 3rd. Had the most wonderful stay at the Hilton, the staff could not do enough for us. Booked and paid for a two double bed room with bathroom. When we arrived we were upgraded to a 2 double bedroom with 2 bathrooms and given a lake view. It must have been the irish accent!! The hotel was beautifully decorated for christmas and it also had a great buzz about it. The health centre was great to relax in after a day of sights and shopping.

The food was lovely though a little on the expensive side. Free paper every day of our stay. Free shuttle bus to the mag mile every day from 10am - 5pm. Also received free drinks in Kitty O'Sheas when they heard I was from Limerick. The barmans relatives were from Clare. Buddy Guys Blues Bar is around the corner from the Hotel, had a great night there and met the man himself, the highlight of the trip for my husband. He sat and spoke with us for over an hour and signed many autographs for us. Overall we found the hotel, the people, shops, food and sights fantastic. As Frank Sinatra says " Its my kinda town".

  • Liked — Location, food
  • Disliked — nothing
  • Stayed December 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank vonnyDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
Level 5 Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 2, 2008

We had a great experience at this hotel. The hotel is Huge! The rooms were very clean, well appointed, and our room was very roomy with a great view of the snow covered park. The Staff was so nice and very helpfull. Donald, at the the Concierge desk scored us tickets to WICKED the day of the performance, and on a Holiday weekend too. They were great seats and a reasonable price. He worked very hard for us to see that show.

They truely topped off what was a Fun New Years Celebration. This will be my first pick when I return in the spring.

Stayed December 2007
Helpful?
Thank jhowardjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level 6 Contributor
72 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed December 22, 2007

The HIlton Chicago is a huge convention hotel with 1500+ rooms. Although built in the 1920's, the hotel has been nicely refurbished while keeping with period decor. The public areas are well maintained. My room was very clean and comfortable with modern furnishings. The only negative thing I encountered was a buildup of rust around the bathtub drain that should have been cleaned up before the room was assigned to a guest.

The hotel has an extensive gym with a variety of workout equipment, an indoor track, and an indoor pool. The gym also has locker room facilities. The restaurant across from the front desk offers a very nice and extensive buffet. Luggage storage facilities are available for a $2 per bag fee if you have an afternoon flight. The hotel also has a business center with a copy machine and computers with Internet access, but you must pay for use of this equipment.

Overall, I had a very pleasant and comfortable three night stay. Every hotel employee I had contact with was pleasant, friendly, and helpful. If you plan ahead you can find sub $100 room rates during the "off" and "shoulder" seasons, which is a great deal for such a nice hotel.

The hotel is located at the corner of Balbo and Michigan Ave. Although the hotel is south of the "loop", downtown and a variety of public transportation alternatives are within just a few minutes walk.

HOW TO GET TO THE HILTON ON PUBLIC TRANSPORT

From O'HARE:

Take the Blue Line train towards Forest Park. Get off at the Jackson Street Station. Transfer to the Red Line train by walking down the stairs in the center of the platform (look for the Red Line signs). Follow the tunnel to the Jackson Street Red Line Station and take a Red Line train towards 95/Dan Ryan. Get off at the next stop (Harrison Street). Take the escalator up to the fare gates and exit to the right. At the top of the stairs, turn right and walk south on State Street one block to Balbo Street. Turn left and walk one block to Wabash Street. The entrance to the Hilton is on your right in the center of the block.

PUBLIC TRANSIT TO THE CHICAGO SIGHTS

I recommend you purchase a visitor pass. The passes are a great deal and allow you unlimited use of buses, subways, and some trains; 1-Day=$5, 2-Day=$9, 3-Day=$12, 5-Day=$18.

To the FIELD MUSEUM and SHEDD AQUARIUM

Exit the hotel via the Michigan Ave doors. Walk 1/2 block to Balbo Street and cross the street (towards the lake). The bus shelter is on the other side of the street. Take the #146 bus. It's about a 7 minute bus ride. On a nice day you can walk to these museums in about 20-25 minutes.

TO the SCIENCE and INDUSTRY MUSEUM

Walk to the bus stop described above and take the #6 or #10 bus. It's about a 12-15 minute bus ride to the museum.

TO the CHICAGO HISTORY MUSEUM

Walk to the bus stop at Dearborn and Harrison (about 4 blocks) and take the #22 bus towards downtown. The bus stops across the street from the museum at North and Clark Streets. Alternatively, you can take the Red Line train (towards Howard) and get off at the Clark Division Station. Exit via the Clark Street S.E. exit. Walk up the stairs and the bus stop is right there. Or, go left and walk four blocks up Clark Street to the museum

TO the NAVY PIER

Walk to the bus stop at Balbo and State Streets (1.5 blocks). Take the #29 "Navy Pier" bus.

TO the MAGNIFICENT MILE & HANCOCK TOWER

Exit the hotel via the Michagan Ave doors, turn left and walk to the corner of Balbo, cross the street, then cross Michigan Ave. The bus stop is a few steps from the corner. Take the #3 or #10 bus (about a 10-12 minute ride).

Enjoy your stay in Chicago!

Stayed December 2007
Helpful?
10 Thank travelstuff0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 16, 2007

If you enjoy staying at a landmark hotel with a bustling lobby, private parties, special events, a busy lounge, an international flavor, and multiple good restaurants and dining options, this is the place. The building is a full city block in length with 25 floors of guest rooms plus suites. We stayed for a long weekend (Thurs through Sun.) a couple of weeks before Christmas. Our room was in the towers portion of the hotel, and it was quite large with two bathrooms. The room was clean, the bed was great, and the housekeeping staff was very attentive. We booked the option that includes a continental breakfast and afternoon appetizers on the concierge floor with the room rate, but these services were only available on Sunday. Instead, we were given coupons to use at the ground floor restaurant. This worked out fine in our case.

A complementary shopping shuttle leaves from the hotel on an hourly basis every day and takes guests up Michigan Ave., north of the river, to the various department stores. You need to plan your day a little bit to make efficient use of the shuttle, and hotels located on the Magnificent Mile are more convenient if you plan to spend all of your time shopping. They’re also more expensive. Valet parking for your car costs $45.00 per day which seems to be the going rate downtown. You can self park within a couple blocks of the hotel for about $20.00 per day if you wish.

The only irritating aspect of our stay involved internet access. Although wireless is available to hotel guests, there is an hourly, daily, or weekly charge to use it. Considering that wireless internet is available for free at most coffee shops and even inexpensive hotels and motels, this seems like a bit much.

We had a great stay and plan to return again next year.

  • Liked — landmark hotel features
  • Disliked — fees for wireless internet use
  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JBRoyalOak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
127 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
Reviewed December 14, 2007

I stayed for 4 days in the Hilton Chicago during the conference in Nov 2007. I have not spent much time in the hotel, but like the gym and swimming pool that opens very early in the morning. My room, for some reason, has 2 bathrooms, which will be good for 2 or more people. However, I stay alone, so it kinds of interesting room to have. The location is very closed to the Art Institute and the Millenium Park and is not too long a walk to Magnificent mile downtown area. The buffet breakfast is good with wide selection. The checkout kiosk allows you to print out your boarding pass, and it is a nice touch.

  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank 3T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level 5 Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 10, 2007

The Chicago Hilton at 720 S. Michigan Ave. is a very elegant and comfortable hotel. We had a room with 2 beds and 2 full bathrooms. The beds were well equipped with several pillows, very comfortable mattresses and a wonderful down comforter. Got great sleep in this hotel bed. The bathrooms were very nice as well. They had wonderful modern tile and looked very nice. I must admit I thought having 2 bathrooms for 2 people in a hotel was a bit extreme, but my husband and I enjoyed each having our own bathroom with room to spread out our own toiletries. The only complaint about the hotel is that the check out procedures were annoying. We were given an "invoice" under our door on the morning of check out that didn't show a zero balance. It showed no number at all and I wanted to make sure I wasn't charged anything that I shouldn't have been. We were given 3 options for checkout: on the TV, by telephone, or self service kiosks in the lobby. I tried the TV which froze up while trying to locate my account (twice). Then decided to try the lobby kiosks which were all off-line. Finally just left my keys with the concierge and asked him to let registration know that we were checking out. Never got confirmation that I wasn't charged anything extra. Overall it took us over 20 minutes to try to check out between waiting for the TV, waiting for an elevator and trying to get the kiosks to work. Twenty minutes of annoyance wasn't enough to ruin our stay though. Overall, a great hotel!! Highly recommended.

  • Liked — Comfortable Beds
  • Disliked — Check out procedure
  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marybink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Downtown / The Loop
The Palmer House Hilton
The Palmer House Hilton
#98 of 190 in Chicago
8,973 reviews
Downtown / The Loop
The Blackstone, Autograph Collection
Downtown / The Loop
Hyatt Regency Chicago
Hyatt Regency Chicago
#88 of 190 in Chicago
6,732 reviews
Show Prices
Show Prices
Show Prices
South Loop
Hyatt Regency McCormick Place
Downtown / The Loop
Silversmith Hotel Chicago Downtown
Downtown / The Loop
Chicago's Essex Inn
Chicago's Essex Inn
#139 of 190 in Chicago
2,002 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Chicago

Property: Hilton Chicago
Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Chicago
#62 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Priceline, Orbitz, Travelocity, HotelPower, TripOnline SA, Cheap Tickets, Cancelon, Hotwire, HotelsforEveryone, Agoda, getaroom.com, HotelQuickly and HotelsClick so you can book your Hilton Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing