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Chicago's Essex Inn
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Reviews (2,101)
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Reviewed May 7, 2014

This hotel is a nice hotel, really close to all the sights of Chicago. Reception was quick , efficient and very helpful.All luggage was waiting for us in our room when we got to it. The staff we spoke to were cheerful and eager to help. We only used the restaurant for breakfast but it was very nice and again the staff were really good.
The room was of a good standard and had pretty much all you could ask for,safe,fridge,aircon,tea and coffee making facilities etc. All in all we enjoyed our stay.

  • Stayed: May 2014, traveled as a couple
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2  Thank Gaz-Hull63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014

We booked a standard room and the moment we walked into the room we were disappointed. We weren't asked if we wanted a smoking or non-smoking room and were placed in a smoking room. The room was dingy and the bathroom was unfinished looking. There were 2 pipes sticking out of the wall that just looked like they were cut off and there was dried paint on the floor of the shower. The bed skirt was dirty along with the drapes. If you are a light sleeper I wouldn't recommend this place, it sounded like we were in a wind tunnel most of the time and could clearly hear the honking on the street at all hours of the evening. The treadmills and ellipticals in the fitness center were nice but the weights were rusted and old. I would not recommend this hotel, find something closer to downtown for the same price that's nicer!

  • Stayed: May 2014, traveled with friends
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Thank Tiffany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEssexInn, Manager at Chicago's Essex Inn, responded to this reviewResponded May 7, 2014

Thank you for sharing your comments with us. It is helpful to us to receive both negative and positive feedback. Your comments will help us in improving our services and facilities. We appreciate your time and thank you for giving us ways to improve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014 via mobile

I was very disappointed by the customer service provided to my family. We got a room with a double bed. There was rods on the side of the bed which we kept getting hurt by. On our sheets there seemed to be a blood stain and when we called and complained the person in the front desk was very rude and practically told us we didn't know what we were talking about. First and last time I would ever stay there.

Stayed: May 2014, traveled with family
1  Thank rosasv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMEssexInn, Manager at Chicago's Essex Inn, responded to this reviewResponded May 7, 2014

Rosasv

Thank you for reaching out to us. We really appreciate it and like you are disappointed to hear about your experience. At your convenience could you please send me your contact information as I would like to discuss your stay in more detail. jscott@essexinn.com

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Reviewed May 4, 2014

Just got back from a weekend trip to Chicago. Had booked just a king size room but after seeing it we decided that my husband, son and I would like to upgrade to the 2 room suite. It was terrific. 3 Beds. Usually you get 2 beds and a sofa bed but this room had 3 beds. They were so comfortable. Most hotels have spring mattresses you wake up and your back hurts, not these beds. So comfortable and the pillows too. The location was great too. We walked everywhere, even back to Union Station to catch the Amtrak. The hotel did offer to get a taxi for us, but we decided to walk, ( it is a little walk, but good exercise). If I went back to Chicago, I would stay here again because of the friendly staff, location, the pool and the beds.

  • Stayed: May 2014, traveled with family
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1  Thank sandy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
London, United Kingdom
13
Reviewed May 3, 2014

The Essex Inn in Chicago provides good service, is reasonably priced and its location is excellent for getting around the city, with the beautiful Grant Park just across the street.

Buses stop outside that take you uptown and back and the El is just two blocks down the road.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Virgin Holidays
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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