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“Chicago Essex Inn”

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Chicago's Essex Inn
Ranked #137 of 190 Hotels in Chicago
Sarasota, Florida
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Chicago Essex Inn”
Reviewed November 5, 2012

Participated in a business trip with collegues and the Hilton next door was sold out. I decided to google earth and uncovered the Essex Inn was next door. I was pleasantly pleased with the location, rooms and restaurant at the hotel. The rooms were large for Chicago standards, updated with nice baths and exceptionally clean. The hotel staff was efficient and the room price was reasonable.
I loved the French restaurant especially for a quick breakfast. Definately would book this hotel again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank REisenbrei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,984 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (357)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Any
English first
Indianapolis, Indiana
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2012

Staff are nice, Rooms are small, bathroom very small. Free wireless in only 56k, if you want high speed you have to pay. Coke machice is $2 for a CAN of coke, parking 46 dollars a day. Lobby very small and cold, Heating / Cooling system - there is a sign at front desk that tells you if the heat is on or the Air, never both. My room had the following issues - outlet plug cover missing, Cold water knob fell off in shower and tub drain backup.
Pool is nice, free shuttle downtown, location not bad. No room service.
Recommend you stay at the Hilton across the street. much never building for about same price.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
O'Fallon, Missouri, United States
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 5, 2012

Essex Inn was a very good hotel. People are very friendly. Room was average - nothing fancy but nice. We had two double beds, One King would have been better. The bed was normal for a hotel bed. The Location was great right on Michigan Ave. We could walk to the park, to the magnificent mile, or to Transit. Overall a good hotel and a good value!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 6 Contributor
123 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed November 4, 2012 via mobile

Good location, we had a nice side view of the lake and the observatory. The rooms were okay. Could do with a refurb in parts, especially in the bathroom. Good pool and gym area. But overall it was okay, would stay here again!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller77_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunny South Florida
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 2, 2012

We were given a room with a dripping heater, slow/clogged drains, and bad sewer vents. The desk's first solution was to happily pretend everything was fixed. Their second solution was to pretend everything was fixed and turn off the hot water to our heater.

"Why did you turn off our heater?" I asked the desk.

"Oh, the hotel's boiler is off tonight, since it's so mild." she replied, smirking.

What a pro to be able to say that lie without flinching! But, no, It was super cold in Chicago. They begrudgingly gave us another room. Sure enough, the hotel boiler was 100% on and working in the new room.

This hotel has seen better days. The lobby is a joke, with drafts blowing across the room every time the door opens, and mismatched, sagging ceiling tiles. The rooms are cramped, the elevators are slow. The vending machines are pretty cheap, I'll give them that. So I guess it's no surprise that they have service to match.

Room Tip: Ask for a room with working drains and sewer vents, and a heater that is on and not dripping.
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WilliamHWilliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlosd33, Manager at Chicago's Essex Inn, responded to this review, November 7, 2012
Thank you for taking the time to share your feedback with us. We really appreciate when guests provide honest comments (even when they are not positive), as it helps us improve the service we offer. It is clear that we failed to provide the quality of service you deserve and that we aim to deliver. I would like to apologize for the unpleasant experiences that you had while staying with us.

We’d like to discuss your stay with you in more detail. This will help us improve our service to you, and to all our guests in the future. We’d also like an opportunity to make things up to you. I have reached out to you via private message and look forward to hearing back from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Chicago hotels

Newcastle upon Tyne, United Kingdom
Level 6 Contributor
150 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed November 2, 2012

On arrival the place look very tired, reception area was chaos, staff were pleasant enough though.

The whole lobby could do with decorating, re-designing and a new carpet, it looked kind of grubby.

The hall ways are very dreary and need brightening up. The room while not a bad size, was a dull orange colour and did nothing to lift the sprits on arrival.

The room itself was clean, with a basin separate from the bath and toilet.

The lights at first seemed incredible dark as they are emergy saving and take time to 'warm up'.

The location wasn't bad, about 15 mins walk to the river and 10 mins to the Loop.

All in all you must be able to get nicer in Chicago, but if thats all they have take it, you'll survive

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlosd33, Manager at Chicago's Essex Inn, responded to this review, November 7, 2012
Thank you for taking the time to share your feedback with us. We appreciate hearing honest comments, both positive and negative. I wanted to take this opportunity to let you know we are in the process of updating our room lighting and will also be undergoing a complete lobby transformation this winter. We hope you will stay with us again and check it out the next time you visit Chicago.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 25, 2012 via mobile

Stayed for a few nights in october while touring a few different citys in usa, beautiful hotel! Easy to find just 5 min walk to subway, beautiful location overlooking grant park and lake michigan, on the same street as the mag mile, tour bus stops outside hotel next door so great if you wanna see the cities attractions! When checking in was a little nervous about what the decor in the room was going to be like as the lobbie is quite dated and 'retro' looking, but the bedroom was fab, very modern with a really confy bed!!! Great place to stay would stay again!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Happytraveller254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chicago's Essex Inn

Property: Chicago's Essex Inn
Address: 800 South Michigan Avenue, Chicago, IL 60605-7101
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #137 of 190 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago's Essex Inn 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Chicago's Essex Inn is a hotel in downtown Chicago on the Michigan Avenue Cultural Mile that combines breathtaking panoramas of Grant Park, the Museum Campus and Lake Michigan with exciting promotional packages that incorporate famed attractions and events in Chicago. From our steel and glass lobby to contemporary rooms with floor-to-ceiling windows, the Essex Inn offers amazing views and amazing value. ... more   less 
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Also Known As:
Chicago`s Essex Hotel Chicago
Chicagos Essex Hotel
Essex Inn Chicago
Hotel Chicagos Essex

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