I decided to stay in this hotel based on the location and it was only a short walk to the Lakeview area. Unfortunately Chicago has many hotels Downtown and inside the Loop but only a few options up north in the Lakeview/Wrigley Field area. After arriving to the hotel and checking into my room it was pretty clear that I paid too much for what I got. The room was a bit dated and my view looked directly into other hotel guest rooms, I had no city or street view at all. The internet worked well, the bed was low to the ground and not very comfy. On day 2 of my stay I received a call from the front desk stating they had a noise complaint coming from my room. I told him the only noise coming from my room was the phone when it rang being that I was sleep and there was no TV or radio on in my room and I was alone. He then stated that he was sure it was my room, at this point I told him to feel free to come up and inspect and I would be more than happy to let him in my room. The whole incident was seriously annoying but the bad service doesn't end there. After leaving the hotel and getting to the airport I realized I could not find my work cell phone. I called the desk and they transferred me to the housekeeping department. The person stated that they would have to wait until the housekeeper cleaning that room was done for the day before they would know if the phone was found. She stated she would call me back by the end of the day but I had heard nothing by the next day so I called back and left a message only to be ignored again. Of course it is my fault for leaving the phone but it is about the hotel service and how it was handled that disappointed me. I would not stay at this hotel again and due to elevated prices and limited options in the specific neighborhood I will get a 3 or 4 star room off Hotwire or Priceline for half the price and stay inside the loop.

Service was excellent--the staff was super-friendly and available (they have a doorman! We did not need a taxi or anything, so we didn't utilize him, but it was nice to have a friendly face each time we left the hotel).

The location was good--near the Lincoln Park area and Wrigleyville. We were not in town long, so we did not go downtown or to the "mile", but it is only about three miles from that area.The rooms were not huge, but that's to be expected in a city hotel. The beds were AMAZING!!! Like the "heavenly bed" a certain other (much higher-priced) chain offers. Our room was extremely clean, and contained a mini-fridge and a microwave (great because I had a toddler with me).

The free continental breakfast was plentiful and greatly appreciated. The seating was slightly cramped, but we went at around 9am and it was starting to empty out. There was a waffle maker, cereal, coffee, juice, etc. There were some delicious donuts, but those were gone by the time I got up there again.

The beds were the best thing about the room . . . I can't think of anything I liked least--except maybe that you would have to pay for parking (we had access to a friend's private parking, which helped). This was a great deal and I would absolutely stay here again!