My wife and I are avid escape room fans. We did the bank room, which is one of the more difficult rooms (from what they told us). We escaped with 4 minutes to spare. The only negative you say is that our guide was a bit too helpful by constantly talking to us and giving little hints when we hadn't formally asked for it. Overall a good experience. Staff at the front desk was very nice, and they have cell phone charging available while you are in your room.

We did the bunker room for a family reunion and it was a great experience. The staff were friendly and enthusiastic, the room was fun. We would definitely go again. I have done escape rooms in the past but this was had its own individual elements.

I'll be fair here with pros and cons

PROS: The escape room is fun, we did the bank vault scenario where we had to break into the banks vault after figuring out clues to get past two rooms and finally into the vault. Was fun for our team of 4. Our guide was nice and pleasant too, really liked her. They allow you a tip/hint every 10 minutes too, so out of your hour allotment you can request tips up to 5 times, which was cool for when/if you get stumped.

CONS: First off, this isn't a place you happen on during a night on the town in the city. It appears to be more of a place you have to make reservations for as it is in the basement of a small office building on south side of downtown Chicago. Somewhat hard to find and there aren't a lot of signs advertising this place. Secondly, we scheduled a room a few weeks in advance, and got there early liked they requested to prep. NO ONE was there, the place was locked. After waiting and knocking (we thought that might have been a test too) for 20 minutes we finally called them. Oops they forgot about us. They sent someone down, but by the time we started it was an hour past our original start time. This inconvenience caused us to miss our dinner reservation after the escape room, and had to go on standby with our party for another 45-50 mins at the restaurant (overall Fox's slip up cost us over 2hrs or wasted time on our night out in Chicago). Very unprofessional in their organization skills if you ask me. I was ready to leave, but others in our party wanted to wait it out. It was fun, but thought the unprofessional attitude of the place totally ruined our night out.

I gave you the PROS & CONS, but in short I would NOT recommend this place. Find another "escape room" experience in Chicago. This one is not worth the risk of whether they'll show up or not.