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“Unpretentious, spacious, pleasant” 4 of 5 bubbles
Review of BEST WESTERN Plus Hawthorne Terrace Hotel

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BEST WESTERN Plus Hawthorne Terrace Hotel
Ranked #35 of 187 Hotels in Chicago
Certificate of Excellence
Atlanta
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Unpretentious, spacious, pleasant”
4 of 5 bubbles Reviewed October 27, 2008

Excellent location, small but pleasant private courtyard, low-end and somewhat run-down interiors, but quiet, clean, and comfortable. The room I had was enormous and had big, bright windows that could be completely darkened with shades at your preference. Reasonably priced, close to lakefront, surrounded by restaurants, shops, etc. Easy access to anything and yet surprisingly peaceful. No complaints.

  • Liked — Location
  • Disliked — Nothing leaps to mind -- very good experince all around
  • Stayed July 2008, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mousewife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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832 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
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English first
Santa Barbara, California
Level Contributor
153 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 413 helpful votes
2 of 5 bubbles Reviewed September 21, 2008

The other reviews here are all correct - this is a nicely located hotel with overall friendly staff. Decor is ok. Check-in and check-out were both quick and easy. The included breakfast buffet is really weak, but Ann Sathers across the street is amazing so no need to eat at the hotel anyway.

We stayed three days/nights, including the single rainiest day in Chicago's history. I took it for granted that a hotel that bills itself as an "elegant boutique hotel" would have umbrellas for guests to use. Our bill averaged over $300/night with taxes - for that money I would definitely expect some umbrellas sitting near the main door or in the room. Nope. Not a single one. I had to run down the street in the pouring rain with my 11-month-old to get a cheap one at a local store. And here is my other hotel-related rain complaint. The ramp that comes into the hotel is fully visible to the front desk staff. It's curvy and takes a little while to navigate with a stroller or the luggage cart. There were numerous times when I was trying to navigate a stroller with one hand while carrying an umbrella with the other hand. Approaching the lobby door, the 2-3 otherwise unoccupied people at the front desk would be watching this. Never once did one of them come around to help with the door. It wasn't just me - they never helped with the door with anyone else either - old people, people loaded down with luggage, etc.... NOT what I would expect for $300+ a night.

So would I stay here again? Maybe, based on location. Definitely not, based on overall service for the price you pay.

  • Liked — Location
  • Disliked — Staff that never made an effort to help guests
  • Stayed September 2008, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TravelBabbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 10, 2008

My husband and I stayed at the Hawthorne Best Western from Aug. 3-6. The hotel is lovely and in an ideal location. We had a short walk to Wriggley Field as well as to many good restaurants. The hotel is also situated near the Red Line train which we used to attend a White Sox game.(direct- no need to transfer). We were at the Hawthorne during the storm/tornado on Aug. 4th. The hotel was without power for about 17 hours. The staff remained calm and tried to make us as comfortable as possible. The front desk personnel were very friendly and willing to help us plan excursions around the city. I would highly recommend staying at the Hawthorne Best Western!

  • Liked — location
  • Disliked — Nothing
  • Stayed August 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SaskatchewanGiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, AL
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 7, 2008

Superb accommodations! Excellent staff, rooms, location, service. Quaint and charming hotel in Wrigleyville with a short walk to Wrigley. We took in two Cubs games and walked each time. Very convenient. Son wanted players autographs so we walked to the players parking lot at 9:00 a.m. for the night game. Players are up close and personal. My son was pleased with gettng the autographs. Continental breakfast includes delicious cinnamon rolls from local bakery/cafe. Rooms are spacious and very clean and comfortable. Parking right next door with free in/out service is convenient as well. Try the Tuscany restaurant on Clark St. serving northern Italian cuisine at a reasonable price. We sat outside on the patio with a garden atmosphere. Service was a little slow but the entrees were impecable. We took a cab for as little as $4.00. Hotel will call the cab for you directly out the front door! I highly recommend this hotel if you are going to the Cubs games. It is a higher priced hotel but well worth it!

  • Liked — Service and location.
  • Disliked — None
  • Stayed June 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank vmlem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
60 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed June 1, 2008

The Hawthorne Terrace is a Lakeview stalwart - always been there, the same crappy kitsch decor, but just the greatest place to stay in this part of Chicago. The staff are friendly, the rooms are nice (but the decor! please!) and the beds are comfortable. I have stayed here countless times on trips to Chicago and always return, so they must be getting something right. The location is what really makes this place stand out though, it's quiet, well located for all the bars, and you don't dread going back there in the evening.

It's a basic place but ticks all the right boxes and better than every single one of the local alternatives.

If you can't get into this place, from experience I would recommend Willows on West Surf which is also fine and a little furthe south just off N. Broadway. City Suites on Belmont is also fine but make sure you ask for a room away from the red line El which runs all night.

  • Liked — Location
  • Disliked — Decor
  • Stayed March 2008, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Bunkerbuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N.E. PA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 20, 2008

I have now stayed at this hotel 3 times for business. It is in a beautiful neighborhood in Chicago - Lakeside, with multiple restaurants, shops and services immediately available. There is a treasure island grocery store (with wine shop) next door, which sells gourmet foods as well as the standard stuff. Nearly directly across the street is Ann Sathers restaurant, famous for its cinnamon buns, but with excellent quality food for lunch and breakfast. There are numerous ethnic themed restaurants nearby. The hotel itself is clean, nicely maintained, and quiet. There is no view to speak of, given that is in a city location, but the rooms are generously sized and have excellent amenities (large bathroooms, small fridge, TV with DVD, sitting areas in most rooms.) It is definately a boutique hotel, a bit off the beaten path as far as the downtown hotels are concerned, but I plan to stay here whenever traveling to Chicago - I did live in the Chicago area for 4 years, so I do know the city fairly well. Does not have a restaurant, but does not need one. Many many restaurants locally will deliver. Pricing is also not bad, considering the amenities and the quiet, safe neighborhood. Parking is available at a price, in the garage next door - you must call ahead or plan to wait for your car, as it is not a self park. You can however go in/out multiple times for the same price. Street parking is extremely limited.

  • Liked — cleanliness, area of the city
  • Disliked — no view to speak of
  • Stayed April 2007, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank michrbab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montpelier, Vermont
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 21, 2007

I cannot say enough nice things about this hotel, we loved it. The hotel is probably the best hotel deal in Chicago. My husband and I booked this hotel for our very first time in Chicago. We chose it because of the proximity to our evening entertainment, but also partly based on the positive reviews on trip advisor. I was not let down. The hotel is in a great location close to restaurants, cafes and shops. Some of our favorites include the Goose Island brewery and the Chicago Diner both within walking distance of the hotel. The hotel staff was very friendly and knowledgeable about the surrounding area. The hotel itself was smaller than most hotels in the area and beautifully maintained. My only complaint about the hotel is that they do not have a computer for guest work, however given the proximity to many internet cafes it is not such a big deal.

  • Liked — The proximity to shops and restaurants.
  • Disliked — The lack of a computer for guest use.
  • Stayed November 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Scarlet_Be
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Hawthorne Terrace Hotel

Property: BEST WESTERN Plus Hawthorne Terrace Hotel
Address: 3434 N Broadway Avenue, Chicago, IL 60657-2516
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#20 Family Hotel in Chicago
#59 Romantic Hotel in Chicago
#72 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Plus Hawthorne Terrace Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
When you stay at Hawthorne Terrace, you become a part of an amazing community - a community with great heart, culture and a passion for diverse experiences, all nestled in the vibrant Lakeview East neighborhood of Chicago. Whether you seek adventurous dining, a vigorous run along Chicago's lake shore, one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, Hawthorne Terrace is your threshold to this extraordinary community where we encourage you to Live. Play. Stay. Like a Local. ... more   less 
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Also Known As:
Best Western Hotel Chicago
Best Western Chicago
Chicago Best Western

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