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“Great Staff!” 5 of 5 stars
Review of BEST WESTERN Plus Hawthorne Terrace Hotel

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BEST WESTERN Plus Hawthorne Terrace Hotel
Ranked #29 of 185 Hotels in Chicago
Certificate of Excellence
Milford, MI, USA
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Staff!”
5 of 5 stars Reviewed July 7, 2013

Our son has cancer and we have made 14 trips to Chicago since last September. We have stayed the the Best Western Plus Hawthorne Terrace Hotel every time we have gone there to support our son with his cancer treatments. This staff is the most caring and accomodating I have ever come encountered with. The rooms are always clean and welcoming.
I couldn't ask for better people or a better place to stay.

Room Tip: All rooms are excellent. The suites are exceptionally nice.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank ELIZABETH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review, July 8, 2013
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434.


Sincerely,

Jerry LoProto
General Manager
BEST WESTERN PLUS Hawthorne Terrace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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732 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • French first
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  • Italian first
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  • Spanish first
  • Swedish first
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English first
Lawrenceburg, Indiana, Usa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

The Hawthorne Terrace is my preferred Chicago home away from home. The staff is always helpful and friendly. The rooms are clean, comfortable and have everything I need to work and relax. The location is outstanding, with easy access to downtown and the outlying sites I visit during my almost weekly trips to Chicago.The area surrounding the hotel is vibrant, especially during the warm weather months!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank DRDox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review, July 6, 2013
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434.


Sincerely,

Jerry LoProto
General Manager
BEST WESTERN PLUS Hawthorne Terrace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 26, 2013

The hotel is well maintained -Rooms are very clean. I stayed there twice, even though it is close to downtown its quite and calm .I would definitely stay there again when I am in Chicago next. But it is Slightly over priced. Breakfast has good options and the receptionists at the time of my visit were friendly and helpful.

If you are visiting Chicago... It is convenient to stay here , take buses to downtown.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank bigbear_om
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review, July 6, 2013
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434.


Sincerely,

Jerry LoProto
General Manager
BEST WESTERN PLUS Hawthorne Terrace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bishop, California
Level Contributor
194 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed June 22, 2013

Visited here for the first time recently with some friends to catch a couple of Cubs games. This is a well kept older hotel with very professional and helpful staff. Not mush space in the rooms but it serves a purpose. They serve a basic hot breakfast in the morning that starts your day off right. My only real issue is the price they charge. Very high for what you get. They seem to be the only game in that vicinity so I guess they can charge what they like.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank 8640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review, July 6, 2013
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434.


Sincerely,

Jerry LoProto
General Manager
BEST WESTERN PLUS Hawthorne Terrace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 20, 2013

I landed in Chicago and my friend asked me to check into the Best Western Hawthorne Terrace. Not knowing what to expect, I got into a cab hoping and praying that it would be a neat and clean place. I was pleasantly surprised!! The building itself looks very quaint & cute (old world charm). The check in process was handled very smoothly by Ken. My last stop over was Vegas and people there were...well... rude!! and Ken was like a balm to all of those nasty experiences at Vegas. He was extremely helpful and friendly. The rooms were clean and well maintained. The location is perfect. If you are sightseeing in Chicago, this is a good choice. The hotel is close to bus routes. The price is reasonable. They have a small lobby where they serve breakfast in the morning. Nothing fancy, but good enough to keep you going till lunch. The hotel is situated in an area which has many great restaurants. We are vegetarians and Ken suggested the "Chicago Diner" which was absolutely wonderful!! The hotel does not have any restaurants or in room dining, so if you are looking to just relax at a hotel and eat in, this is not the place for you. If you want a place which feels like home and some warmth on your trip I strongly recommend this hotel. Thank you Ken for making us feel looked after!! God bless!!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank rashmirao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review, June 24, 2013
Thank you for writing a review concerning your recent stay at the Best Western Plus Hawthorne Terrace.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434.


Sincerely,

Jerry LoProto
General Manager
BEST WESTERN PLUS Hawthorne Terrace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 18, 2013

Spent three nights and there was more than enough room for four in the two bedroom suite. So awesome to have full kitchen. Having breakfast there in the morning was a great perk. Amazing restaurants in the area and lake Michigan one block away. Great patio in front for relaxing and wonderful people watching. Only drawback is bathroom would be better self contained as sink was out in the open area. Would highly recommend this place. It is in a great location.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MassachusettsMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review, June 24, 2013
Thank you for writing a review concerning your recent stay at the Best Western Plus Hawthorne Terrace.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 773-244-3434.


Sincerely,

Jerry LoProto
General Manager
BEST WESTERN PLUS Hawthorne Terrace Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Hawthorne Terrace Hotel

Property: BEST WESTERN Plus Hawthorne Terrace Hotel
Address: 3434 N Broadway St, Chicago, IL 60657-2516
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#20 Family Hotel in Chicago
#59 Romantic Hotel in Chicago
#72 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Plus Hawthorne Terrace Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
When you stay at Hawthorne Terrace, you become a part of an amazing community - a community with great heart, culture and a passion for diverse experiences, all nestled in the vibrant Lakeview East neighborhood of Chicago. Whether you seek adventurous dining, a vigorous run along Chicago's lake shore, one-of-a-kind boutique shops, a late night club scene, or coffee and a quiet evening stroll, Hawthorne Terrace is your threshold to this extraordinary community where we encourage you to Live. Play. Stay. Like a Local. ... more   less 
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Also Known As:
Best Western Hotel Chicago
Best Western Chicago
Chicago Best Western

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