This was my best hotel experience ever! EVERYONE was so friendly and went out of their way to help! The rooftop bar was my favorite and Zach was the best bartender ever! The food and drinks were great and I found a favorite margarita! I will be back!

The room was cute, comfortable beds, and good location. However, I didn’t think it was worth the money. Service was okay, sometimes felt like staff was more interested in talking to each other than the guests. Front desk person seemed new and didn’t review any amenities or explain how or when we’d be contacted when our room was ready. First day housekeeping didn’t replace teas, toiletries, or robe in room. Coffee maker in room is not easy to use. There is noise from the train and people coming down from the rooftop bar. All hotel bars close at 10pm on Sunday and no other place was suggested to us to go instead. When I called down for new toiletries, we waited 20 minutes and had to call again for someone to bring them up. Seemed a bit disorganized overall, which was surprising considering all the stellar reviews of this hotel. I would pick a cheaper option.

There were two issues that occurred during the stay. First there was an extremely loud neighbor, I was trying to sleep and I could hear every single word through the walls, I called the front desk and they called security to shush them and it worked for a short period, I ended up needing to leave the room to gain some sanity since he just kept on talking a little later. There were no other rooms they could move me to that would have been better, I know this is unexpected and happens but it was just unfortunate that it had to happen while I was trying to sleep as I was trying to regain some strength to tour Chicago for the first time.

Second issue: Because I had had my "Do not disturb" sign on for 3 days, I got a phone call letting me know that the chamber person wanted to come in and clean, fine, no problem, but then not even one minute after that (still trying to nap at this point) I hear a loud banging on my door saying its hotel security, I was a little freaked out as I am a single woman in this hotel in this new city, I proceed to inch toward the door after putting some clothes on and crack it open after some back and forth. The second I open it, I realize that there are two men there, didn't notice a name tag or any identifier that they were indeed security, but once they saw my face, they proceeded to tell me that since I had left my do not disturb light on for 3 days, it was hotel policy to check on me. I was definitely really scared because, again, I am a single woman travelling alone in this new city and two men pound on my door. May have been better if there was a woman and a man for accountability purposes but yes, I'm telling my friends about this and they were shocked two men were sent, esp when there is information via check in that I am a single woman traveling alone. I was really excited to stay at this hotel, it was just these two things that jolted me a little and am going to be more aware whenever I travel from now on.