My family had construction work done on our home and we stayed at this location 16 days in March-April 2010 (we live in Chicago). Although the circumstances were difficult, the hotel made our stay enjoyable. The hotel staff-- absolutely everyone-- always had a smile and a hello. Every positive comment made on this site about this hotel is appropriate. One evening, my wife made a very positive comment to the front desk about Ismeta the breakfast hostess/waitress and the staff told her to look at TripAdvisor where she is a mini-star. Her status on this site is certainly well deserved. Many times Ismeta helped my wife with getting breakfast together for her and our 16 month old son. On days help wasn't necessary-- she always had several good words and smiles and the offer to help was always right there. Whatever they pay her is not enough (sorry Marriott).
And although Ismeta is the staff "star" the rest of the staff is not far behind. They were not only courteous but friendly, almost like family-- and not in an overly-gracious sort of way. They were really pitch perfect. Another special thank you to Billy at the front desk-- who consistently helped with our stay.
Complementary breakfast is provided seven days a week. Four nights a week they have "happy hour" complementary dinner with wine and beer (also complementary) served. Granted, there are several great restaurants literally within a three block radius, but, for a free bite and beer, you can' t beat it.
Cleanliness: I also could not make a complaint about cleanliness. The hotel was clean throughout.
Location: five stars on location. I can count five world-class restaurants within five blocks, not including three Rick Bayless restaurants on the next block. Great steak places; a couple nice club/bars within one block, plus a dueling pianos place which is a lot of fun as well. A great wine place (Bin 36) on the next block. These are the places off the top of my head; there are a slew of others also nearby. Plus, the hotel is right across the river from the business district.
Rate: was also great, especially for the amount of space (a lot of space) provided. And our room's view was beautiful.
To me, the bedding was not great, but, this is subjective as my wife would disagree.
Its not a five start hotel-- you're not staying at the Four Seasons at this property. But, it is a great stay at a great price. The great thing was, the staff's enthusiasm was infectious. Most of the hotel guests had smiles and friendly comments for one another. It was like staying at a big bed and breakfast.
The place is great for business travel because you can walk to the office and breakfast and dinner is served by a great staff. I can't imagine how you could beat this place for business travel. And for the extra space provided, I can't see how you could beat this for a trip for a family with children.
Great stay. Definitely recommended.
- Official Description (provided by the hotel):
- The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Chicago Downtown / River North Hotel Chicago
- Chicago Residence Inn