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“Great location, clean, friendly service”

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Residence Inn Chicago Downtown/River North
Ranked #42 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 9, 2009

Just returned from 3 nights in this hotel with my sisters. We went for an Oprah taping, which was a 10 minute taxi ride from the hotel. The hotel is in an excellent location, with lots of restaurants in walking distance (Harry Caray's Steakhouse is across the street). The room was very clean and comfortable. Stainless appliances in the well-stocked kitchen. Breakfast was included and was one of the best ones I've had - waffles (which Isme, the friendly server made for us), eggs, sausage, potatoes alond with muffins, cereal, fruit and yogurt. Would definitely stay there again.

  • Stayed: March 2009, traveled with friends
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2  Thank Navigate440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,235 - 1,241 of 1,351 reviews

Reviewed February 24, 2009

The room was very pretty -- and the full kitchen is a real bonus. Terrific location, and the free internet is such a convenience. We liked it so much that we wanted to book an additional night, but the front desk clerk couldn't figure out how to do it. That was certainly odd (how hard is it to book a room?), but we took it as a sign we should give up on our impulsive desire to extend the trip so we just headed home. Happy stay overall. We will com back for the right rate.

  • Stayed: February 2009, traveled as a couple
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Thank jengaworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2009

This was our first ever trip to Chicago and I had made contact with the hotel prior to arrival for information regarding the surrounding area ( having done hours of research on the net ) . My first point of contact by telephone was with Taschiana on the front desk who was so friendly and helpful but it was Jerry the manager who made our stay.From the moment we arrived we were treated like Kings and Queens. Our room a two bed two bath suite was superb. We had requested a view and the view was amazing.The suite was huge and had everything we could wish for including a fully equipped kitchen.The breakfast each morning was delicious and very substantial with eggs sausage fried potatoes a selection of muffins porridge and fresh cooked waffles cooked for us by Ismeta who totally spoilt us every morning.From Monday-Thursday there was a social hour with free beer and wine and different snacks each night.Both really helped our budget with the falling pound. The location of the hotel is perfect and in the centre of everything and although it was very cold we managed to walk a lot.Chicago has so much to offer but it wouldn't have been the same without this hotel.As a family we have never experienced hospitality like we did here.The staff all of them ,including Chuck who helped to remove a ring that had got stuck on my daughters finger and Asiel & Will who were always at the door to welcome us, were fantastic but our biggest thanks go to Jerry who made us feel like family. We are already planning our next trip in the summer.

  • Stayed: February 2009, traveled with family
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Thank jen2951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2009

We were in Chicago for a writers' conference, and I picked this hotel because we like Residence Inn and got a great AAA rate through the Marriott website.

The hotel is located on Dearborn and was about 16 or so blocks from the convention hotel. Even though Chicago was COLD, we walked to the conference every day and didn't mind at all (not that that has anything to do with the hotel itself). However, because we walked to the conference, we were able to see the restaurants and attractions that are all close to the Residence Inn, which made it great. The hotel staff was wonderful in recommending good places to dine (Sullivan's offers a prix fixe for RI guests.) and things to see.

The room that we had was a king, and it was very roomy. It was decorated very beautifully, although I question having white covers on the beds. The pillow cases and the quilt, while clean, were a bit dingy, which is what happens when you have everything white.

My few complaints were that the towels were not the best I've seen (pretty old feeling and looking) and that we did not receive shampoo every day, which I couldn't figure out.

We're looking to go back, again, and will definitely stay here.

  • Stayed: February 2009, traveled on business
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1  Thank Moonette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2009

We visited Chicago for a convention and stayed at the Residence Inn for a week. We were four people and booked a 2-bedroom suite with a rather large living area and 2 bathrooms. One bedroom featured a kingsize, the other a queensize bed. The sofabed in the living area was around kingsize. The hotel is quite new, however the interior appears cheap and the bedrooms relatively small. The wardrobes are way too small for four people. We stayed on the 23rd floor and had quite an impressive view. We had an accessible room, the bell was for the hearing impaired, so that it was connected to a flashlight and made noises similar to a fire alarm, which was quite disturbing...

After a friendly welcome we however made a strange first encounter in the bathrooms. Apparently the housekeeping staff forgot to clean the toilets before we arrived, or how could someone explain the excrements in the toilet (see picture)? Furthermore we found severe urine stains under the toilet seats, which was quite unappetizing, too.
It took the management about half an hour to come to our room. The lady was quite uncomfortable with the situation and promised us a gift basket. The housekeeping cleaned both toiles and the gift basket appeared about two hours later. However the gift basket consisted of a 4 chocolate bars, 2 cheap bottles of wine and some nacho chips, which was not really satisfying.

We did not encounter further problems during the rest of our stay. Staff was friendly, wireless internet worked well. Breakfast was redundant and the evening meal edible. The whirlpool had a nice 270° city view, but was apparently so full with chlorine, that all of us had a rash after using it.

Irrespective of the excrements in the toilet I would stay at different place the next time, as the stay was quite expensive (730$/room/night) and the hotel appeared more like a good hostel.

  • Stayed: December 2008, traveled on business
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4  Thank Kowallske
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago824, General Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded January 7, 2009

Thank you for taking the time to fill out a review of your recent stay. I hope that you will accept my apologies for the unacceptable condition of the bathroom upon your arrival.

Our mission is to be the cleanest & friendliest hotel in Chicago, and after reading your posting we obviously failed to deliver on your first night stay with us.

We appreciate your feedback as it will help us to improve the level of service that we provide to all of our customers.

I hope that you will contact me at Jerry.Keyes@Marriott.com so I can ensure your satisfaction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2008

This new Residence Inn was a great find in downtown Chicago! It is located on Dearborn, which just a short walk to Michigan Avenue and a couple blocks from the red line train station. First of all the hotel is brand new so everything is clean and in great condition. It is not clear on the website, but this is actually one large highrise hotel containing both a Residence Inn and a Spring Hill Suites (less expensive). The lobbies are one floor above street level and when you come out of the elevator the Residence Inn is on the right and the Spring Hill Suites is on the left. Both have their own check in, eating areas, etc with a shared mini-mart in the middle. The decor is modern and inviting. The weekend rate is significantly less than the weekday rate since this is a business hotel and it includes a full hot breakfast buffet which is hard to find in downtown Chicago hotels. This was the nicest Residence Inn kitchen I have seen: stainless steel appliances, granite countertops, etc... Free wireless internet service is also included. The bed is comfortable and there were two large flatscreen TV's. The doormen and breakfast staff were especially friendly. Within a block or so was House of Blues, Hard Rock Cafe, and Ruth Chris Steakhouse.

  • Stayed: December 2008, traveled on business
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4  Thank umichmom66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2008

We have just returned from a weekend trip to Chicago where we stayed at the Residence Inn Marriott. This hotel was newly updated with everything you needed for a great cost.

We saw a show at the House of Blue which was a walk-able distance from our hotel. There were ample amount of restaurants, bars, shops, etc from the hotel as well. This hotel is in the heart of the city and very close to the river. The famous Harry Carey's restaurant/bar is directly across the street, which we went to twice! There is an Einstein Brother's Bagel's next door as well, which was convenient for snacks/coffee.

All the rooms were suite style with a modern kitchen, sofa and chair, flat screen TV, bed and bath. The kitchen was not fully equipped, but had everything that was needed for a week: glasses, plates, bowls, wine glasses, pitchers, can opener, tupperware, etc.

The continental breakfast was open early and was great!! They had multiple varieties of warm drinks (which were good while being in Chicago in Nov!) such as coffee, tea, hot chocolate, etc. There was a waffle machine (popular for the kids!), muffins, bagels, cereal, eggs, bacon, etc. This was one of the top free continental breakfasts we've had.

The staff was friendly and helpful. They helped us with directions, getting taxi's, restaurant/bar suggestions, etc. One of the best things they did for us is be honest on what was a walk-able distance for us from the hotel versus needing a taxi.

For the value, this was a great hotel. We plan on coming back to Chicago and staying here a second time. I would recommend this to anyone with kids and dogs (they have a pet program)!!

  • Stayed: November 2008, traveled on business
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2  Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown/River North

Address: 410 N Dearborn St, Chicago, IL 60654-3941
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Chicago
#24 Green Hotel in Chicago
#25 Family Hotel in Chicago
#27 Business Hotel in Chicago
Price Range: $127 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn Chicago Downtown/River North 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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