We'd agree with almost all the previous positive comments.
Yes, the odd 'split/ 2 level' lobbies are not very welcoming, and the food quality at breakfast (and especially the evening) could be better. Also, the bathroom basin should be in the main bathroom, not the bedroom.
But, otherwise, we had a great stay. The location is very convenient, with several good restaurants nearby [including a modern Italian one 200 yds away nearer river on N Dearborn St, and a French one (Brasserie Jo's) around corner] & safe; the staff friendly and helpful; room clean and comfortable, and (rare in large hotels) well sound-proofed; house-keeping staff always cleaned our dirty coffee cups and filter every day; our requests re room location were met; check in/out was quick, and we could access our room 5 hours early; perhaps because we were there slightly off-season and mid-week, we had no problems with crowds at breakfast or with slow lifts, and our room keys worked OK; it was so convenient having breakfast included.
Noticed hotel had laundry room, which could be very useful.
Still building work taking place next to hotel - now West as well as South, so maybe worth asking for a N or E facing roomMore
- Free Wifi