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“Wonderful”

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Residence Inn Chicago Downtown/River North
Ranked #45 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 13, 2014

We are staying at the Residence Inn for a few days while we are in Chicago to attend a Graduation. I believe that this has been the best hotel experience that I have every had. All of the staff has been wonderful, and Chandra was especially gracious and welcoming - he definitely went over and above to make us feel welcome.

Even Jake, our large dog, had a great stay, although he wishes that the park was a bit closer!

We will certainly stay here again when we next visit Chicago.

  • Stayed: May 2014, traveled with family
    • Service
Thank Alison F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 14, 2014

What an extremely nice review! Thank you so much for the wonderful comments about Chandra and the rest of the team! I will certainly share your words to the rest of the team and let them know we provided "the best hotel experience" for you and your family. This is always a goal at our hotel, so thank you for sharing!

Sincerely,

Dan Harwood
AGM

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627 - 633 of 1,277 reviews

Reviewed May 12, 2014

We only stayed one night but had a wonderful time. As always all the staff was super polite and cheerful. No one missed an opportunity to say, "Happy Mother's Day". Their breakfast service was exceptional. It was very, very clean, never short any food items, and Ismeta, the woman in charge was even making and serving the waffles in order to keep the system running smoothly. Thank you so much!!

  • Stayed: May 2014, traveled with family
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1  Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 14, 2014

Thank you so much for the wonderful review! I truly hope you had a great "Mother''s Day" weekend at our hotel and we truly appreciate the compliments of our staff! Thank you again and we hope to see you again soon!

Sincerely,

Dan Harwood
AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014

I liked the stay at Residence Inn. The location is great and is very convenient to commute.
The rooms and the room service is appreciable.
I like the Breakfast and the Happy Hours on Mon-Wed. The service staff are friendly and welcoming. Especially on this note, I would like to thank Chandra for showing great hospitality and helped with navigation directions to the nearby places.

Would recommend this to my other colleagues coming on Business purpose.

Room Tip: Lower floors are better in Summer
See more room tips
  • Stayed: April 2014, traveled on business
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1  Thank praveen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 5, 2014

Thank you very much for the very nice 5-Star review! I am so glad you enjoyed your stay and I really appreciate the nice words you had for Chandra! I will make sure to show this review to the rest of our leadership team so we can acknowledge Chandra's guest service during your stay. Thank you and we hope to have you back soon!

Sincerely,

Dan Harwood
AGM

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Reviewed April 27, 2014

Just had our second stay at this hotel and will return. The location is excellent as it is an easy walk to restaurants, shopping, and groceries without the Michigan Ave prices. The studio is tight but very doable for two adults and two kids, especially if you are spending the day out and about. The kitchen is a life saver with kids and helps to make trips to Chicago more affordable. The included breakfast is great and has everything one would like: yogurt and fruit, full eggs and meat, waffles, cereal, etc. there is even fruit to take for the day. We love eating a complimentary big breakfast, taking yogurt, nuts, and fruit with us for an on the go lunch, and then a nice dinner to make things fun and affordable. Poll and hot tub are small but the view from the 27th floor while in then are a great.
The only downs, the sofa beds are not all that comfortable, but little kids do not usually care. Getting enough towels seems to be and issue at both of our stays. The bathroom at this last room and was shower stall room with a glass door that did not close all the way and got the bathroom floor wet. The room we had last visit had a bathtub/shower and worked better for leaks and space wise as well.

  • Stayed: April 2014, traveled with family
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Thank Kakyak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded April 29, 2014

Thank you so much for this very nice review! I'm glad you enjoyed your stay. I'm sorry you did not get enough towels during your stay. Each room type has a standard set of towels we provide in the room. If you ever require more during the stay, please let us know at check in and we'll put notes on your account so housekeeping will be informed. We want to ensure everything is perfect for your stay and we hope to have you back a third time.

Thank you,

Dan Harwood
AGM

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Reviewed April 22, 2014

My husband and I go to Chicago twice a year. We have tried almost all of the Marriotts at all price points in the downtown area. This is the one we keep coming back to. The warmth of the staff is the primary attraction. Ismeda welcomes everyone to breakfast like they are family in her home. I am not a morning person but you can't help feeling good about starting the day when breakfast is a warm happy experience. Our only observation is that the hotel is starting to show its age. Some furniture and carpeting looks worn. It is kept very clean but it is time for a spruce up.

The location is great, just a few blocks from the red line and the "mile". There are lots of restaurants close by. We love the larger room with a kitchen if we want a late night snack. We will be back.

  • Stayed: April 2014, traveled as a couple
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Thank 144man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded April 23, 2014

Thank you so much for the wonderful 5-Star review! I am so glad you enjoyed your stay and truly appreciate your continued loyalty to our property. Thank you again and we look forward to your next stay!

Sincerely,

Dan Harwood
AGM

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Reviewed April 21, 2014

My team and I recently stayed at the Residence Inn Chicago for the IEEE conference. The hotel is co-located with a Spring Hill Suites. Overall the hotel was fine, the rooms needed some updating, but it was clean and nice. The staff however, was what set this hotel apart! Shaun Sidebotham at the Front Desk really went above to ensure we had a comfortable stay, and make us feel welcomed. Kenny at the Breakfast service went out of his way to provide us service. My only disappointment was the parking arrangement. I understand parking is run by a separate company, but the communication was completely broken. It made us late for our Trade Show on the last day.

  • Stayed: April 2014, traveled on business
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Thank Natalie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded April 22, 2014

Thank you so much for the very nice review and thank you even more for the wonderful comments about Sean and Kenny! These two members of our team are true ambassodors of the hotel and strive to give each guest a memorable experience . I'm glad everything was nice for you. I'm sorry for the parking garage issues. We do what we can to ensure communication is at its best between the hotel and garage. If there is any additional information regarding the garage, please let us know so that I can inform the garage GM.

Thank you,

Dan Harwood
AGM

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Reviewed April 20, 2014

Girls went over weekend to check out colleges, had no complaints at all about the property so that's saying something. Hotel worked well as base of operations; however, not very near where they needed to go (restaurants, show's, schools and taxi's were way more then we budgeted) but was closest Marriott so it worked.

  • Stayed: April 2014, traveled with family
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Thank Vic S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded April 23, 2014

Thank you very much for the nice 4-Star review! I am glad you and the girls enjoyed the stay and we hope the college trip was successful. We hope to have you back soon in the downtown / River North location!

Regards,

Dan Harwood
AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown/River North

Address: 410 N Dearborn St, Chicago, IL 60654-3941
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Chicago
#25 Green Hotel in Chicago
#27 Business Hotel in Chicago
#28 Family Hotel in Chicago
Price Range: $128 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn Chicago Downtown/River North 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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