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“Nice stay, easy parking, convenient to the Loop and restaurants”

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Residence Inn Chicago Downtown/River North
Ranked #58 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Midwest
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nice stay, easy parking, convenient to the Loop and restaurants”
4 of 5 bubbles Reviewed June 30, 2013

Stayed in this hotel recently with spouse and a kid. King bed was very comfortable. Staff service was friendly and efficient, especially during breakfast and potluck dinners daily. Having a parking lot directly behind the hotel was one of the best feature, as it makes moving luggage in/out of cars to/from guest rooms very easy. Hotel's location is ideal, as it's within 15 minutes to most offices in downtown Loop area, as well as restaurants and shops at Michigan Avenue. Would come back and stay here again next time in town.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank QuakernJayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, July 11, 2013
Thank you for staying with us. We really are glad you enjoyed your stay with us. We are happy the location was convenient for you while you stayed with us. Look forward to having you stay with us in the future.
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1,170 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (267)
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English first
marlboro, New Jersey, USA
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

The location is wonderful. One block off the lake, one block to buses and magnificent mile, museums, navy pier and several attractions in walking distance. The room was clean, quiet and comfortable. The bathroom vanity could use more surface area, and the closet was too small (we were two people in the room). Breakfast was decent, lacking fresh fruit choices (one morning no fruit, another morning just canteloupe), and the oatmeal was cold. These are small complaints, overall the experience was very good

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkbnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, July 11, 2013
Thank you for letting us know how your stay was in June. We will look into those breakfast issues you experienced. However, I am glad to hear everything else was great. Thank you again for staying with us.
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Bethel, Alaska, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed June 24, 2013

I stayed at this hotel for 4 nights for a conference and Residence Inn is always my favourite hotel. I always request my employer to book Residence Inn wherever I travel. I'm glad that i made a right decision. Staff are friendly which made me feel homey. Being an Elite Silver, I arrived 9am on Friday and the receptionist upgraded me to 1-bedroom without hesitation. Love Ismeta, she is so kind and friendly. She never stops smiling and greeting people. Very hardworking and very helpful, especially making waffles! She always offer help to people without being slacking. She is trully an asset for this hotel. I will be back again! Love from far away, Alaska!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TZT_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, June 30, 2013
Thank you for the outstanding review! Ismeta is a true asset to our hotel. Like the rest of the staff she goes puts 110% into all of her guests and is a joy to work with everyday. We are so happy to hear your stay was great. Thank you for taking the time to write a review.
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Illinois
Level Contributor
240 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed June 20, 2013

I stayed at this hotel for a conference. I found the studio room to be spacious with even a small dining area. I followed some of the other reviews on Trip Advisor and asked for a room away from the "night club" and not have a view of the parking garage. The room I had was on the 17th floor and had a view of the Willis Tower. The location was convenient to many restaurants which included Harry Carey's and Ruth's Chris; both basically across the street. Walking distance to State Street. House of Blues is about a block down the street. Comfortable bed with little to no noise from people in rooms around or above me. Would definitely stay at this hotel again if staying in downtown Chicago.

Room Tip: Ask for a room on a high floor facing Dearborn Street.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Green24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, June 21, 2013
We are happy to hear you will be staying with us again in the future. We love making our guests feel as if our hotel is a home away from home.
Thank you
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St charles
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 18, 2013

Our room was very nice, clean, and well equipped. The customer service at the complimentary breakfast was exceptional. She was very friendly and greeted my children every morning making them chocolate chip waffles with whip cream. The front desk and door people were very helpful and responsive. Our suite had a completely closed off bedroom with a door, so the kids could go to bed without us bothering them. The location is very close to a lot of shopping, dining, and transit options. I would highly recommend this hotel for families traveling with kids.

Room Tip: Higher rooms have nice views and are very quiet.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, June 30, 2013
We are pleased to hear your stay with your family was great. Glad that the one bedroom option worked for you and your family. We are happy to make our guests feel welcome and relaxed while they stay with us. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Byron Center, MI
Level Contributor
157 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

This is a wonderful hotel. Excellent customer service - they provided places to eat and were very helpful. For a complimentary breakfast, it was excellent; waffles, sausage, yogurt, muffins, oatmeal (fantastic), etc. Workout room was well equipped. Elliptical trainers & treadmills all have little TV's, plenty of weights, etc.

Like everything in Chicago, this is expensive which is why I gave it four stars. Parking is $40/day.

We plan on staying here again when we come to Chicago.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GreggMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, June 21, 2013
We are excited to have made your Chicago experience great. We are glad to hear also that you will be coming back to our hotel next time you are in Chicago.
Thank you so much for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
1 of 5 bubbles Reviewed June 15, 2013

service terrible, front desk understaffed and apathetic, manager on duty (Sean) surly, breakfast food awful (coffee was colored water and the orange juice was watered down), furniture in our room (avg 400/night) decrepit...no ice when we arrived and the front desk gave me a ice block which had been frozen and thawed so it was not usable....no bathtub in the one bedroom suite and I use that term (suite) lightly. we had to wait an hour and one half for our second room to be ready, so check in delayed, our towels were so worn I would have been embarrassed to donate them to a homeless shelter, no docking station for music (it's 2013!!!).

Room Tip: maybe the springhill suites are cleaner and more up to date but stay away from the residence inn sid...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duchess506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, June 21, 2013
Thank you for the review on our hotel. We are looking into your concerns and have contacted you personally.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown/River North

Property: Residence Inn Chicago Downtown/River North
Address: 410 N Dearborn St, Chicago, IL 60654-3941
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Chicago
#27 Business Hotel in Chicago
#27 Green Hotel in Chicago
#28 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Residence Inn Chicago Downtown/River North 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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