Arrived late at night. First floor entrance is for two hotels. On lobby level make sure you go to the correct side depending on what hotel you are checking into. We went to the wrong side and were treated like criminals. When we went to the appropriate Residence Inn side check in was quick and easy, but we were not given info about breakfast or anything else. I guess we were not the only ones who were exhausted given the late hour. The lobby are could definitely use some sprucing up. The carpet looks awful. It very worn, coming apart, etc The rooms look a bit worn, too. The furniture in our room was pretty worn, too. The chair arms were cracked and broken. Yuck. There was no tub in the bathroom, just a shower. That was OK for us because we did not have any little kids used to taking baths. I left housekeeping $5 every day. Only once did I ask for anything (extra coffee). They left extra decaf which seemed silly to me. The sofa bed mattress was so terrible that I asked for it to be replaced. If they did replace it while we were out, they replaced it with another spongy springy one that was just as bad as the first. I can honestly say the best thing about this hotel is the breakfast staff who was consistently helpful, friendly, etc. They know people's names, likes, and so on. The location is fine, but not great. I am a Marriott fan in general and a Residence Inn fan specifically, but I will not stay at this hotel again. The environment and the lack of customer service (except for breakfast staff) just made it not worth the money.
- Official Description (provided by the hotel):
- The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Chicago Downtown / River North Hotel Chicago
- Chicago Residence Inn