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“Great Chicago Stay!”

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Residence Inn Chicago Downtown/River North
Ranked #42 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 1, 2013

Stayed for 5 nights on recent trip to Chicago. Excellent location, friendly staff, good hot complimentary breakfast! Just a few minutes’ walk to Millennium Park, Chicago Art Institute, Michigan Avenue and most popular attractions. Good restaurants and cafes close by. Typical fully equipped spacious RI Rooms with full kitchen, so we usually had light late night dinners in our suite. All this made for a great Chicago stay!

Room Tip: High story rooms better to reduce street noise.
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  • Stayed: April 2013, traveled on business
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1  Thank pestradag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 3, 2013

Thank you for the review. We hope that you choose our hotel again when you return to Chicago.
Thank you
Jon Gustin
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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854 - 860 of 1,351 reviews

Reviewed April 29, 2013

My wife and I spent the weekend in Chicago and stayed at this nice Marriott property. Let me first start off by saying that the location was perfect... right in the heart of everything! We didn't have to rent a car, all of our activities and restaurants were within a 20-30 min walk... loved it!

The hotel was modern and the room was very comfortable. Thanks to Jon Gustin for putting us on the top floor at the end of the hall... very nice and quiet. All of the staff that we encountered were extremely friendly and helpful, especially the Bosnian lady in the breakfast area, very friendly. Speaking of breakfast, I was expecting a bit more of a variety (pancakes and french toast were cold), but it wasn't that bad. Maybe some scrambled eggs and bacon would be a nice touch.

It was also a bit of a pain to have to take two elevators to our room each time we came and went, but otherwise it was a very nice stay which we would definitely check out again if/when we are back in Chicago!

Room Tip: Ask for an upper level floor if available, away from the street noise.
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  • Stayed: April 2013, traveled as a couple
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1  Thank mrstats69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 3, 2013

Thank you for the review and it is my pleasure for helping with the room location. We always want to make sure all of our guests receive the best service possible. We will look into the breakfast items you mentioned on here. Thank you for letting us know. Can't wait to have you back with us soon.
Thank you
Jon Gustin
Assistant General Manager

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Reviewed April 28, 2013

I spent a week at the Residence Inn Chicago Downtown / River North and I have to say I could not have asked for a better experience. The staff was surprisingly attentive and friendly, rooms were clean, Wifi was free and the breakfast was great. Add on top of that a good location with lots of restaurant options close by, this place is a great value for Chicago.

Also, because of the convenient location of the hotel to public transportation, I would recommend not renting a car and simply taking advantage of the buses and trains available in Chicago, as parking and traffic are a bit of a hassle in the downtown area.

  • Stayed: April 2013, traveled on business
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2  Thank bri_168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 3, 2013

It was our pleasure to serve you. Glad to hear your stay was excellent. You gave great advice to our future guests. Thank you for the review.
Jon Gustin
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

Stayed here for business for three nights in a king studio suite on the fourth floor facing Dearborn Street which is a main street in front of hotel. Room was quiet with the exception of when guest room doors were closing - but not an issue for me.

Room - smallish in comparison to other Marriott suite lodgings, but still comfortable and room for 2-3 adults. Bed was very comfortable. Wi-fi responsiveness vary and there are no good or bad times. Kitchen had the usual suite amenities.

Breakfast and Evening Beverages - these were excellent in my view. When you have real eggs being used in cooking for breakfast that is a treat in breakfasts that are included in your rate. All other usual breakfast food items were available including make your own waffles. There is no cook to order eggs but the scrambled real eggs is just right. Evening beverages and food items were fantastic! Beer and wine. The food items you can have almost as a meal which is what I did one evening - meatloaf (very good), salad, mashed potatoes and green beans.

Location - Perfect. 10 minute walk to Michigan Avenue.

Really great option for downtown Chicago. A true standout is to the staff particularly the staff servicing breakfast and evening. They work hard and always friendly and accommodating.

Will definitely stay here again!

  • Stayed: April 2013, traveled on business
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2  Thank Visitors4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 3, 2013

Thank you for the review. I am glad to hear you enjoyed our F&B options during the morning and evening times. I am also glad to hear about the service overall. We definitely make that our number one focus all the time - great, attentative, and knowledgeable staff.
Jon Gustin
Assistant General Manager

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Reviewed April 27, 2013

When I arrived at this hotel straight from the airport I was dying of thirst and there was no bottle of water for purchase in the room. I've come to expect the water and don't mind overpaying for it. The grocery order option could be great if there was a website you could go to select items. They expect you to fill in a form with brand names and quantities from memory. I don't even grocery shop at home and have no idea what to put on the form. I was on the sixth floor and the street noise was loud. The front desk staff were friendly and professional. The housekeeping staff were helpful and flexible. The breakfast staff were friendly but I was there for several days in a row and each day I found certain breakfast stations out of food without prompt refilling. Overall the room was clean and the climate control worked well.

Stayed: April 2013, traveled on business
2  Thank Joe3cpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 3, 2013

Thank you for the review. We have taken note of what you mentioned here on your review so we can address your concerns. We will definitely look into them. Glad to hear the service was great and accommodating.
Thank you
Jon Gustin
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2013

We arrived @ the Residence Inn early and was able to check in our room. We stayed in the corner studio which was Nice especially for a ladies weekend trip. It was clean, enough room with a nice view. The lOcation was great! The staff was very frIendly and professional. I have to especially acknowledge the hotel greeter/breakfast hostess ISMETA. She made our stay exceptionally wonderful. It was a pleasure seeing her I'm the morning, she went over and beyond to make our stay comfortable. ISMETA IS A WONDERFUL PERSON Who TAKES pride in customer satisfaction. THE Residence Inn staff should be honored to have her as a part of their staff. She is definitely an asset and is truly one of the reasons why we will be staying here again this June. We appreciate this kind of service because it's rare!

  • Stayed: April 2013
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2  Thank Terri1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 3, 2013

Ismeta is a true asset to our hotel and I am glad to hear you had a chance to experience her personal service. She is a bright light of sunshine everyday. Glad to hear everything else was great also. We will see you in June.
Jon Gustin
Assistant General Manager

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Reviewed April 23, 2013

The service here is unmatched.
Every single staff member was caring and friendly.
They all seemed genuinely happy and eager to please.
All areas of the hotel were new and extremely clean.

The "little things" made this a top hotel.
Yogurt parfaits on the breakfast bar with real fruit and granola, twelve different types of tea (with lemon) at the 24 hour coffee station, orange juice that tasted fresh squeezed. This and more on a complimentary upscale breakfast buffet. They provide a complimentary nightly "dinner" that could definitely serve as dinner if you didn't want to get out.
The room was spacious, clean and comfortable.

I can't wait to come back here with my family.
I can't believe I found this much service, value and space in a prime downtown area.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank luv2travel66usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this reviewResponded May 3, 2013

We are very pleased to hear your thoughts about our hotel. We definitely try to make all of our guests feel like they are the only guest in the hotel. We are pleased to hear you enjoyed our amenities.
Thank you
Jon Gustin
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown/River North

Address: 410 N Dearborn St, Chicago, IL 60654-3941
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Chicago
#24 Green Hotel in Chicago
#25 Family Hotel in Chicago
#27 Business Hotel in Chicago
Price Range: $130 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn Chicago Downtown/River North 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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