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“Chicago Marathon 2012 - Perfect Hotel & Perfect Location”

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Residence Inn Chicago Downtown/River North
Ranked #60 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Jacksonville, Florida
Level Contributor
152 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
“Chicago Marathon 2012 - Perfect Hotel & Perfect Location”
Reviewed October 8, 2012 via mobile

Stayed 3 days in October 2012 for the Chicago Marathon; I'm a repeat visitor to this property and every trip is perfection.

HOTEL STAFF: Entire staff from front desk to housekeeping to Imeteta at the Breakfast area (she is especially professional and loves her job) - all staff is extremely polite, professional and all go out of their way for each guest. The property was sold out the 3 days I was here due to the Marathon, the Notre Dame game and a huge Media Expo.....but, even with a full hotel....no problems.

HOTEL LOCATION FOR MARATHON: Those runners looking for a hotel.....this is your Race Hotel! Location is *perfect* for racers but especially for spectators joining you. While other hotels in the Loop might be closer to the start/finish.....this hotel is 1-2 blocks from Mile 1.5, 3.0 and 11.2.....all within easy walking distance of the hotel - so no need for the L until after Mile 11. And, between seeing your racer at 3.0 and 11.2 there is time to return to the hotel for breakfast. For runners, L Red Line Grand Station is less than 5 minutes away.

ROOM: We had a corner city view studio Rm 1902.....wrap around windows.....great view. Room was very roomy for a city hotel with more than enough space for the 4 of us. The kitchen enabled us to save some money by visiting the grocery store and buying food vice eating out for every meal.

BREAKFAST: Probably one of the best breakfast offerings from any hotel I have visited in a long time....plenty of hot food, as well as cold food - never runs out.....even with the huge morning crowds....plus 3 different newspapers (Wall St Journal, Chicago Times and USA Today).

No complaints regarding this stay and will gladly provide more info regarding the hotel to any runner (or anyone else) thinking about staying here.

Stayed October 2012, traveled with family
Helpful?
1 Thank MARATHON-MCPO-USN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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English first
naples, florida
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 3, 2012

Stayed 3 nights and the location of the hotel was wonderful. A 10 minute walk to the Hard Rock restaurant to pick up the Double Decker Hop On/Hop Off Trolley. Portobello's hot dog restaurant there as well and Gino's Pizza, easy walk to Michigan Ave. and we walked to Millenium Park with no problem. The breakfast had a great variety and different everyday, the happy hour was a plus as well. The corner view room is very spacious and it was so nice to have a dishwasher, coffee maker and full size refrigerator. I booked in advance and got the AAA rate of $225 and was pleased with the rate and the hotel. It was the weekend of the Rider Cup so all hotels were booked and rates were well above the $225 price.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
1 Thank sillywilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marengo, Indiana
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 1, 2012

We stayed here September 2012. It was myself, my daughter, my sister-in-law, and mother-in-law. We were celebrating my daughter's 5th birthday. I had mentioned this when I reserved the room, but was very suprised when they actually took note and mentioned it upon check-in. They spoke to her and asked about her day. We had arrived from the airport at 9am, much before check-in time, so they tagged and took our bags from us and invited us to breakfast. It was very nice to go out of their way to do that, since we weren't "officially" checked in yet. Then they took our phone number so they could call us as soon as the room was ready. When we arrived back to get our room, we had a corner suite on the 21st floor with amazing views out the windows. And sitting on the table was a card for my daughter, signed by all the staff, and they had left a few snacks for her. She was so excited and I was touched. They definately went out of their way to make her feel special. Then each day at breakfast, the breakfast attendant was so nice and courteous. She remembered that some of us liked waffles, and made them for us. I'm so sorry I ddin't get anyones names, but I could easily thank everyone because everyone was so nice and helpful. The location was great, close to everything, and they even gave us a map that told which subway/bus to take to get to each tourist location. That was very helpful. We even called back to the hotel for directions and they were helpful in getting us back to the hotel. Breakfast was top notch, very delicious and a nice variety. Check-in and check-out very quick and easy, no problems with that. We did realize, after my daughter started sneezing, that our pillows were down, so at 11pm we called down to have alternative pillows brought up. The front desk was helpful and sent housekeeping right up with extra pillows. We weren't aware she would have an allergy, so there was no way they'd have known, but we appreciated their quick response. The pool and hot tub are on the top/27th floor. What a great view! It was a nice sized pool, with available chairs and towels. There was also a fitness room, which we didnt' visit,but could see from the pool. on our last night as we were heading back into the hotel, my daughter mentioned it being her birthday weekend, and a manager who happened to be in the same elevator acknowledged her comment and even offered to get her a treat, candy or something, but we thanked him and said no thanks, as it was nearly 10pm, but it's definately the thought that counts. It's one thing to be said that the hotel was nice and clean by itself, but the courtesy of the staff made this place amazing.

Room Tip: Corner suites were very roomy and lots of windows. Great views!!
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akbyerly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford, Canada
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed September 25, 2012

We stayed here for a girls weekend Sept 2012. We booked this hotel based on the reviews on Trip Advisor and were not dissapointed. We loved it and would return again.

The location is great - a 20 minute walk to Navy Pier (but there is a free trolley as well), a nice half hour walk from the Shed Aquarium and Grant Park. Five minutes to North Michigan Avenue and 15 minutes to the John Hancock Tower. It's a great location for sight seeing and there are many excellent restaurants in the area.

Our room was very nice. A very comfortable king sized bed and a pull out couch. The sofa could use a good memory foam topper to make is a little more comfortable, but other than that no complaints. The bathroom and kitchen were spotless.

The most extraordinary thing about this hotel however was the level of service. Right from the doormen & concierge to the breakfast attendant. They went out of their way to greet us when we left and upon our return. As well as assisting us book tours, arrange cars, and even provided umbrellas when it rained. The breakfast attendant seemed to know every patron and what they preferred at breakfast and went out of her way to accomdate each and every guest in the dining room. The breakfast manager was equally as helpful offering to put some fruit in a bag to take out with us for the day. They truly seemed happy to see you each morning. The front desk staff were equally as helpful. When we went to the wrong counter (Springhill side) of the reception desk by accident, the attendant was quite willing to assist us even though we were at the wrong side (we should have went to the Residence Inn side). And when our room keys stopped working, they called an engineer who was at our door waiting by the time we got off the elevator to fix the problem, which he did quickly and efficiently.

I have travelled extensively and stayed in 5 star accomodations all over the world and I think some of those places could learn a thing or two from the staff at the Springhill/ Residence Inn. A 3-star hotel with 5-star service.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kulemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 24, 2012 via mobile

We arrived early and left our luggage so we could head out shopping with our two small children. The breakfast hostess, Ismeta, saw us and asked if she could get a snack for the girls. I declined but asked her to fill their water bottles. She happily did and came back with muffins for them as well. She made them feel so special. Each morning at breakfast Ismeta greeted us and exceeded our expectations. I have never tipped the breakfast hostess at a free breakfast but on this trip I did. The concierge was always helpful and desk staff terrific. We can't wait to go back!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DawnKMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton
Level Contributor
70 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 24, 2012 via mobile

Stayed for one night on way back home to UK. Stayed in Hampton inn across the street for 3 nights and quite a difference in quality (despite almost identical pricing). Location is great - perfect for downtown and the loop. Staff were excellent as you would expect for a residence inn. Major downside was the room. Much smaller than the Hampton inn (we stayed in a one bedroom suite). There was barely enough room to pull out the sofa bed for the kids in the lounge and the main bedroom was very cramped with no furniture aside from the bed and bedside tables. Furnishings looked dated and a bit tatty as well. Stayed in a number of residence inns and this had the smallest and dated room we have experienced. Bit disappointed really.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BrightonSeagullfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaMasters-GSM, Manager at Residence Inn Chicago Downtown/River North, responded to this review, September 27, 2012
BrightonSeagullfan,

Thank you for staying with us. We're sorry that you were not pleased with your stay, but thank you for taking the time to post a review of the hotel. We appreciate hearing all of our guests' feedback and welcome any suggestions to better your stay.

Best,
Katee Hawkins
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 21, 2012

Had a corner room with king bed during a 4-day business trip. Very comfortable mattress and pillows. Excellent hotel with terrific staff! The kitchen included full refrigerator, dishwasher, microwave, stove, and 4-place setting of dishes and utensils. Bathroom shower was oversized with glass door, and spotless. Thursday evening happy hour offered complimentary sandwiches, refreshments, wine, and breakfast was provided every morning. Although I didn't use, the hotel also includes a swimming pool and fitness center. A wonderful location and place for tourists, and very comfortable for those traveling on business that need a bit more than just a hotel room. This will be on the top of my preference list for future business travel.

Room Tip: The corner room layout was spacious and bright, much like a studio apartment.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chicago Downtown/River North

Property: Residence Inn Chicago Downtown/River North
Address: 410 N Dearborn St, Chicago, IL 60654-3941
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Chicago
#27 Business Hotel in Chicago
#27 Green Hotel in Chicago
#28 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Residence Inn Chicago Downtown/River North 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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