I have made it a point to come to Trump Tower early for a getaway by myself or with family. However after 5 years there are many things that have changed and that are lacking. Perhaps the Trump Hotel has gotten too comfortable ?
Check- in although our room was ready, no bottled water was offered at check in and no one walked us up to our suite as in years past . Just because I'm a repeat client doesn't mean one should slack in service.
Rooms: the beds are no longer the same comfort they once were. Gone are numerous down pillows, down mattress pillowtop cover and thick fluffy down duvet cover. Sheets are standard. Before the bed was soft and comfortable. The duvet cover is thin and no longer has a cover on it. I was basically sleeping on regular standard sheets on a lumpy mattress .
Cutting corners Mr Trump?
There were no complimentary bottles of water in room.
Lightning: all the light switches have been switched out. You can no longer dim the lights to set a mood or have night mode on. The lights are either on or off . Another way to cut corners?
Sixteen Restaurant: Breakfast waitress was just terrible . No smiles. Diana was terrible in service .Her personality was aloof .
Did not get my drink, had to ask 3 times. Refills were not given automatically like in years past , I had to ask . Service without smiles and attitude.Felt like I was asking too much...and she just didn't look like she wanted to be there. Time for the restaurabt to refresh the staff on customer service skills . The bus men were delightful and friendly .
Room was ready early.
Our children's requests were met .. Robes , slippers, Xbox , and delightful surprise of cookies and milk. The woman at checkin was very nice , forgot her name ...
Sixteen : Food was delicious!
Service as I mentioned before was terrible ...
Car service: car was available and the big Cadillac escalade was able to take us to the mag mile. Driver was very nice as were the outside staff.
Overall I was a little disappointed with the changes that have been made to the hotel. Considering Mr Trump likes everything to be the best, the hotel is not the same 5 star experience it once was.
I may have to try to the other 5 star hotels in Chicago on my next stay.
- Official Description (provided by the hotel):
- Poised along the Chicago River at the juncture of the Loop and North Michigan Avenue, Trump International Hotel & Tower® Chicago is downtown’s most enviable address. The Chicago boutique hotel joins a list of landmarks, including the Magnificent Mile, Chicago River and Millennium Park. Soaring 92 stories, the structure of polished stainless steel and iridescent-tinted glass is a showcase of bold style and engaging design. Inside this luxurious hotel, impeccable style and spectacular four star services define the experience. Guests will enjoy a higher level of luxury with unrivalled hospitality and detail-oriented amenities, including personal attaché service. 339 graciously appointed guestrooms and suites await, with custom designed furnishings, floor-to-ceiling windows and fully equipped kitchens. Our signature, Michelin rated restaurant, Sixteen, features elegant, modern-American cuisine, complemented by sweeping lake, river, and city views. For an important occasion, the sophisticated surroundings of the Grand Ballroom or Conference Rooms will offer the perfect venue to make a lasting impression. The 23,000 sq. ft. Spa at Trump features an array of four star services with treatment rooms and spa hotel suites overlooking the Chicago skyline. All within walking distance to the best of downtown Chicago, from the exclusive shops on Michigan Avenue to the historic sites along the Riverwalk. An icon of definitive luxurious style, the Trump Chicago Hotel® brings sophistication and elegance to the heart of Chicagoland. ... more less
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- Also Known As:
- Trump International Hotel And Tower Chicago
- Trump International Hotel Chicago
- Trump International Chicago