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“Great service & location.” 4 of 5 stars
Review of Trump International Hotel & Tower Chicago

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Trump International Hotel & Tower Chicago
Ranked #13 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great service & location.”
4 of 5 stars Reviewed July 27, 2013

Have stayed in 3 Trump hotels. NYC, Vegas & Chicago
The Chicago location has a wonderful view of Lake Michigan & 16 is fantastic
However, it's not so great room wise as their NYC or Vegas locations... Too many other great hotels less than a mile away for over $150/ night less

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank OlWacoAg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 30, 2013
Dear Guest,

Thank you for sharing your feedback from your recent stay at Trump International Hotel and Tower Chicago on TripAdvisor. I would also like to sincerely thank you for your ongoing loyalty to our hotels. I am very pleased to learn you enjoyed the views and your time spent at Sixteen Restaurant. While I am very happy to read your positive comments, I would like to extend my apologies that you were left to feel disappointed in any way. We certainly hope to welcome your return and restore your confidence in Trump International Hotel and Tower Chicago.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,205 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (586)
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English first
Chicago, Illinois
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 26, 2013

We were celebrating a birthday with a night @ the Trump. The check-in experience was very professional and personable. They greeted my wife with a happy birthday. They put us in a “Spa” room which is located on the same floor as the spa. It is an entry level room but far from ordinary. All rooms at the Trump Chicago are spectacular. All feature a sitting area with very comfortable beds, linens & pillows. The bathrooms all feature soaking tubs, walk in shower and private toilette. The spa rooms also feature a heated & scented eye mask and neck pillow, a very nice surprise. They also provide a space age type dumb bell workout weight system. We did have treatments at the spa (which were wonderful) and it was so nice to just walk to spa and not have to get into an elevator. The hotel surprised us with some cake, candies & champagne delivered to our room in honor of my wife’s birthday. So unexpected but so blown away by their personal touch! They made us feel special! It was an excellent experience.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JimLag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 30, 2013
Dear Guest,

I am very pleased to read that your holiday to celebrate your wife's birthday was an excellent experience and that we were able to ensure your celebration with us was comfortable and special. Thank you for taking the time to share your experience on TripAdvisor in detail and for your wonderful appraisal of our services and facilities.

I do hope to have the opportunity to welcome you back to Trump International Hotel and Tower Chicago in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 23, 2013

I stayed in about 5 different hotels in Chicago prior to this one and have never stayed anywhere else since. The rooms are huge, most come with a kitchenette and the hotel has all amenities you could want from a business POV. I particularly rate the gym, spa and swimming pool area.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TheSecret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 24, 2013
Dear Guest,

Thank you for taking the time to post a review of your recent stay at Trump International Hotel and Tower Chicago and for your ongoing loyalty to our hotel. I truly appreciate your positive feedback and am pleased to read you enjoy your time spent at The Spa at Trump. We certainly look forward to welcoming your return.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 23, 2013

This hotel is very nice. Situated in the heart of the City, it is very convenient to many attractions. The meeting space also was very nice. The views make the experience even more enjoyable. The rooms are spacious and very comfortable. I loved the TV in the mirror of the bathroom (especially during the British Open!). The staff was very helpful.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Iloveoldsaybrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 24, 2013
Dear Guest,

I am very pleased to read your business stay at Trump International Hotel and Tower Chicago was an enjoyable experience and that you found comfort in your room. Thank you for your acknowledgement of our staff; it is greatly appreciated.
We certainly hope to welcome your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 22, 2013

I have to admit it is a nice play to stay at but the staff was very unfriendly. Me my girlfriend and her daughter went to have lunch at the 16th floor bar. We were ignored from the moment we walked up. We were told eventually it would be a minute and we waited for about 8 minutes until finally a table was going to be ready. Then they said the table was still being cleaned so we ended up just leaving. The professionalism that I was expecting at Trump Tower was gone.

A.V.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Aldo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 22, 2013

Now this IS a hotel. Wow! I could tell you about the beautiful, spacious, CLEAN, well equipped room and bathroom, the comfortable bed, the amazing views, the huge gym, the central location- but you would know all that if you look at the pictures and the other reviews. There is a reason that pretty much everyone rates this as 5/5! And the photos don't lie either. It may not be cheap but you really do get what you are paying for. It really is a fabulous hotel in every sense of the word and that is all there is to it!!! The staff were super efficient and friendly too- a special thank you to David in the concierge who was very patient and helped make some excellent bookings for us.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nadineabc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 24, 2013
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago and for taking the time to share your feedback from your recent stay with us. I am very happy to read your appraisal of our team, services and facilities and pleased to learn you thoroughly enjoyed your stay. Thank you sincerely for commending David and our service team ; your kind recognition will be very well received.

I look forward to welcoming your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 21, 2013

We (2 adults and 3 kids) checked in to the hotel at 4pm and stayed there for 3 nights, Our room was a Deluxe King City View; large enough with a king size bed and a pull out queen bed. Kitchen was fully stocked with some amenities you do not see every day.... The staff was very friendly from the initial get go. Luggage arrived to our room in no time.

Location is right on the Magnificent Mile and walking distance to the Millennium Park and other key spots.

When we came back from a stroll on the town on the first evening, we were surprised to receive a welcome plate for our kids, with cookies and milk. Someone is paying attention to details. !

SPA, pool and Gym are a dream ! I just wish the place I work out at will come to observe...

Concierge desk was very knowledgeable. When we asked then where a certain park was, we received a detailed answer and bottles of cold water to ease our walk :-( the same small. cold water bottles. were waiting for us in the car when the valet brought it from the garage. Nice touch.

We had one (repeating) glitch which other reviewers have also mentioned. The room was not serviced on time. While not a big deal, one expects this hotel to perform flawlessly. I mention this to the front desk manager and Lo and behold - room service knocked on our door on the same evening with an apology letter, a $100 Beau Joie champagne bottle (I looked it up) and chocolate dipped strawberries. WOW again.

Valet parking is priced at $69 / night which in my book is oh so very expensive, but from walking around town, it seems that parking is steep in Chicago.

Given the opportunity, I will not hesitate and rush back to the Trump.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nzakay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, July 23, 2013
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago and for taking the time to post a detailed review of your recent stay, I am very pleased to read you and your family enjoyed your visit. I certainly appreciate your kind comments of recognition and appraisal of our team's efforts to ensure your family's needs are met.

We look forward to welcoming your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Trump International Hotel & Tower Chicago

Property: Trump International Hotel & Tower Chicago
Address: 401 N. Wabash Avenue, Chicago, IL 60611-3583
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Chicago
#9 Spa Hotel in Chicago
#11 Romantic Hotel in Chicago
#11 Green Hotel in Chicago
#11 Family Hotel in Chicago
#13 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Trump International Hotel & Tower Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Poised along the Chicago River at the juncture of the Loop and North Michigan Avenue, Trump International Hotel & Tower® Chicago is downtown’s most enviable address. The Chicago boutique hotel joins a list of landmarks, including the Magnificent Mile, Chicago River and Millennium Park. Soaring 92 stories, the structure of polished stainless steel and iridescent-tinted glass is a showcase of bold style and engaging design. Inside this luxurious hotel, impeccable style and spectacular four star services define the experience. Guests will enjoy a higher level of luxury with unrivalled hospitality and detail-oriented amenities, including personal attaché service. 339 graciously appointed guestrooms and suites await, with custom designed furnishings, floor-to-ceiling windows and fully equipped kitchens. Our signature, Michelin rated restaurant, Sixteen, features elegant, modern-American cuisine, complemented by sweeping lake, river, and city views. For an important occasion, the sophisticated surroundings of the Grand Ballroom or Conference Rooms will offer the perfect venue to make a lasting impression. The 23,000 sq. ft. Spa at Trump features an array of four star services with treatment rooms and spa hotel suites overlooking the Chicago skyline. All within walking distance to the best of downtown Chicago, from the exclusive shops on Michigan Avenue to the historic sites along the Riverwalk. An icon of definitive luxurious style, the Trump Chicago Hotel® brings sophistication and elegance to the heart of Chicagoland. ... more   less 
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Also Known As:
Trump International Hotel And Tower Chicago
Trump International Hotel Chicago
Trump International Chicago

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