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“Very nice hotel - well located”

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The James Chicago-Magnificent Mile
Ranked #48 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed September 10, 2010

Stayed at the James for 5 nights in August. Check in was a breeze and our luggage was waiting for us in our room. Very helpful and friendly staff all round.

The room itself is nice and modern, the bathroom was large which made a change! However the only thing with the bathroom was the sink, it was pleasing to look at but was too big and flat and as a result it didnt drain properly.

Beds were large and comfortable and the room we stayed in had a little nook with a couch and table where you could set up your laptop/write postcards etc....

Very well located, just a block from Michigan Ave and close to bus and train stops.

It was a blessing in disguise that we didnt receive free breakfast as E'leaven across the street serves the most fantastic breakfasts (try the french toast!)

All in all a very enjoyable stay and would def recoomend.

  • Stayed: August 2010, traveled with family
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Thank bigb77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded September 24, 2010

Bigb77

Thank you for the great recap of your experience at The James Chicago. We are glad you enjoyed your stay and appreciate the kind words. I agree that E'leaven does a great job and am a regular myself, however believe that our breakfast is the best in the city (ok, I'm a little biased).

Thank you again for your time, business and review. Next time you're in Chicago, the French Toast is on us!

Best
Patrick Hatton
General Manager

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2,886 - 2,892 of 3,416 reviews

Reviewed September 9, 2010

Lovely hotel, great service, smiling receptionists. The room was very nice indeed, very trendy and modern and super clean. I asked about late check out and they were immediately obliging giving me until 3 pm (after saying that since the room was free, it was no problem -never have I heard that before, it's always a begging exercise, not so at The James). The bed was superb, great bed clothes and the amenities in the freebies were lovely (Kiehl's). The location could not be better. Close to everything and wonderful to come back to the hotel through those doors. All in all it was a fabulous experience.

  • Stayed: July 2010, traveled solo
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Thank Adriana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded September 24, 2010

Santillangln-

Thank you for the Fab review of The James Chicago. I was most thrilled to hear about the smiling and accommodating team members and "super clean" room. We take great pride in our team members genuine and caring personalities and am glad to know that these traits stood out to you.

We appreciate you taking the time to share your experience with the TripAdvisor nation and hope to see you again soon!

Best
Patrick Hatton
General Manager

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Reviewed September 2, 2010

I am an architect and we live in a modern home which I designed. Though our house is a bit more high end than the rooms in the hotel, we really felt at home. Gone is the ugly cheap wood made to look like mahogany and bright brass fittings found in so many other hotels we have stayed. All white linens, light walls and a bathroom which is nicely designed.
In addition, this place is clean. Location is wonderful, we had a mix of business and fun to attend to on this trip and all was within walking distance. The service was excellent, free Internet in the room, computers and a printer in the lobby. This was (in my experience) the first hotel where a perfect balance between unpretentious service and value was achieved.

  • Stayed: August 2010, traveled on business
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Thank detigel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2010

Stayed for 4 nights in August. Hotel is modern and in a great location, with all the famous brand shops and department stores on your doorstep. Check-In was fast and efficient. My friend had forgotten her i-phone charger so they provided one even before we reached the room. I asked for hypo-allergenic pillows and ones were sent up in minutes (Trust me this has never normally been the case when requesting them in other hotels, im usually waiting forever!) Our room could have done with a very quick lick of paint to be honest. There were various scuff marks on the wall, a picture from above the bed had fallen down and the handle for the sliding door in the bathroom kept on coming off but these are only slight gripes and had no impact on our overall experience, im only putting it out there because for a hotel positioning itself in the luxury market these are the things that should be attended to! Would definately recommend the James Chicago.

  • Stayed: August 2010, traveled with friends
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Thank Britboylovestheus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded September 1, 2010

Britboylovestheus

Thank you for the great review on TA! I especially appreciate the comments on the attentiveness (and speed) of our team. Thanks as well for the notes about the room condition. I will reach out to you offline to get your room number so we can get it fixed. We strive to get into our rooms with a comprehensive Preventative Maintenance and Deep Clean program to insure the rooms are perfect. The Summer is the toughest season to get into the rooms due to hight occupancy. Regardless, these items should have been corrected before you arrived.

Thank you again.

Patrick Hatton
General Manager

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Reviewed August 31, 2010

Stayed at the James in the middle of the summer. The place was recommended by the Wallpaper City Guide, so we thought we'd give it a shot. Yes, it's stylish. Yes, it's well-located. But the room I was given was noisy, near the elevator with paper thin walls, and the staff was a little on the cold, 'too-good-for-you' side. If I go back to Chicago, I will probably stay elsewhere

  • Stayed: July 2010, traveled as a couple
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Thank NikoPseudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded September 1, 2010

NikoPseudo

Thank you for taking time to post a review on TripAdvisor.

I am sorry about the noise and attitude of the team. I will reach out to you off line to get additional details and see if we can't get you back for another try next time in Chicago.

Best
Patrick Hatton
General Manager

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Reviewed August 25, 2010

This hotel is very well located for visiting the major tourist and shopping sites in Chicago. It is jus ta block or so from the Magnificent Mile with all its top notch shops and within comfortable walking distance of Hancock Tower, Navy Pier, Chicago River and plenty of nightlife spots.

The entrance lobby was less impressive than expected but check in was quick and although we'd arrived very early the staff were helpful in trying to get us quick access to a room. We stayed in a junior suite which was of a good size, well-appointed and importantly clean and smartly decorated. The room had a well-stocked minibar which although we didn't use it was competitively priced compared with most hotels I've visited. The room had two TVs, CD/radio, safe and a comfortable bed.

All in all this proved to be a perfect place to stay and we were very well looked after by the helpful hotel staff.

  • Stayed: August 2010, traveled as a couple
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Thank OrionSouthEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded August 27, 2010

OrionSouthEngland-

Thank you for the great review of The James. I am thrilled that you found our location convenient, our rooms comfortable and our staff helpful.

Thank you for staying with us and we hope to see you back soon.

Best,

Patrick Hatton
General Manager

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Reviewed August 13, 2010

I booked 2 rooms for 2 nights at the James in early august. I recieved a complimentary updgrade on one of the rooms and was very pleased with it. No updgrade was offered on the second room. Nice sitting area, large bathroom and comfortable bed. I was disappointed that the bar closed at 11 but there are plenty of other places to get a late night drink. The 2 oclock check out is nice. It is within walking distance to many sites. The staff was helpful, offering a complimentary ride to Alinea where we had dinner reservations. I would book this hotel again.

  • Stayed: August 2010, traveled with family
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Thank PB62757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded August 24, 2010

904Macon,

Thank you for the kind review of The James Chicago.

I am glad you took advantage of our standard 2pm check out time, complimentary local car service and enjoyed our great beds. I am sorry that the Lobby Bar closed earlier than you had hoped. We do have a late night lounge called JBar that is open until 2am Wednesdays-Saturdays. I am sorry that this was not offered as an option.

Thank you again for taking the time to share your expereince on Trip Advisor. We appreciate your feedback and look forward to welcoming you back soon.

Best
Patrick Hatton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago-Magnificent Mile

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#28 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Price Range: $128 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago-Magnificent Mile 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago-Magnificent Mile is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering a seamless way to discover our amenities and services. Experience The James as a culinary destination with signature restaurant, Primehouse and the Primehouse Bar - a perfect spot to enjoy weekly happy hour specials or a full meal. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as rotating artwork from local, national and international artists. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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