The service at the James Hotel was top-notch. When we arrived, it was 99 degrees in Downtown Chicago and our air conditioning didn't work. Every single room was booked, so we had to stick it out for the first night. The next morning, they moved us into a beautiful (larger) room while we were out on the town. We ended up spending the week in a king loft suite and it was incredible! And the bed is incredibly comfortable.
I can't stress enough how amazing the service is. Everyone has stayed at a hotel and felt like just another guest, but this hotel takes the time to give superior service. Every single employee of the hotel greets you and is sincerly helpful and nice. The spa was fantastic, and the gym had everything you could need! The rooms were spacious, clean, and fun! Also, loved the bath products (Kiehl's) and the extra touches like cookies at bedtime.
It was our wedding anniversary, and the concierge arranged for a fantastic dinner with a surprise at the end... a lovely dessert with "Happy 5th Anniversary" painted in frosting on the plate.
I would never stay anywhere else when I come to Chicago, and we are definitely planning on returning. The location was prime... just seconds from Michigan Avenue, a mile from Millenium Park (easy walk) and blocks from the river. Worth every penny.More
- Free Wifi