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“Perfect Location for shopping the Magnificent Mile” 5 of 5 stars
Review of The James Chicago

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The James Chicago
Ranked #34 of 185 Hotels in Chicago
Certificate of Excellence
Fairhope, Alabama
Level Contributor
113 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Perfect Location for shopping the Magnificent Mile”
5 of 5 stars Reviewed August 12, 2014

The James is a great hotel with modern design and comfortable rooms. Perfect location for Shopping the Magnificent Mile, and convenient to many great restaurants and Chicago's best attractions. The staff is friendly and helpful. They greet you with a smile and aim to please!

Room Tip: I like to be above the 8th floor....higher than the street noise.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ConsultantCMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, August 21, 2014
Dear ConsultantCMC,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you had a great visit, thanks to our convenient location, comfortable rooms, and modern aesthetic. The best compliment I can receive is that it was our helpful team that assisted in making your visit a great one, and I sincerely hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (381)
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English first
Milwaukee, Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 11, 2014

The location could not be better --- but the service is lacking completely. We stayed at the hotel the weekend of July 26. We had prepaid for an upgraded room and then been upgraded from that. Check-in is at 3 pm - but our rooms weren't ready until 7 pm. The front desk made constant excuses and then gave us cards for free drinks in the bar. We went to the bar to use the drink tickets and were told they were no good after we ordered $60 worth of drinks for 4 people. When we finally got to the room it was apparent the ventilation/AC wasn't working. The front desk staff and management did very little, even the next day. Our valet was comped. I did the online review and was honest and then Christine Helin, the front desk mgr, immediately followed up with an email, apologized, and said she was sending a certificate for a free night. That was several weeks ago and we have received NOTHING. I have followed up with her on telephone and email and there has been NO response. Pretty apparent this was just lip service.

The location of this property is incredible. I just wish the service and decor and cleanliness matched the amazing location.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Pollack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, August 15, 2014
Dear Pollack S,

I would like to take this opportunity to apologize for the inconveniences you encountered during your stay. It is never our standard for a guest to leave unhappy as you did, which is why we had followed up with you after receiving your review. What we cannot agree with is your statement that the offer a free night was simply talk on our part. Christine has been in contact with you multiple times over the past 11 days, and has informed you that the gift certificate is on the way, although it takes time to prepare and send these. We would never promise something falsely and I am sorry that you feel that we would do this after multiple attempts to improve your experience with us. Again, I am sorry for the inconvenience and if you have any further questions regarding the status of your gift certificate you may direct them to jameschicagoGM@jameshotels.com.

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
5 of 5 stars Reviewed August 11, 2014

Very clean and amazing staff! I live just outside of Chicago and made this my weekend get away!

At every step the staff was ready and willing to help make my stay easy and. Accommodating! I know I will be back


  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Wesley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, August 12, 2014
Dear Wesley G,

Thank you for taking the time to share about your recent stay with us at The James Chicago. The best compliment I can receive about our hotel is to hear that it was the efforts of our team that made your stay amazing. I have shared with them your compliments of their accommodating attitude is what made your visit amazing. I am honored that you plan to return the next time you are downtown, and look forward to seeing you again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 9, 2014 via mobile

I stayed at the James Hotel Aug 6-8. The hotel was able to provide an early check in with 15 minutes of my arrival. The hotel is of the minimal persuasion, but that is of my liking. My room was on the 8th floor away from the elevators. I was able to sleep restfully each evening. Complimentary newspapers (Wall Street Journal, USA Today and Chicago Tribune) were available each day. The Steakhouse is on the expensive side within the restaurant, but the location is outstanding being one block off of the Magnificent Mile. Complementary rides within the CBD are available through the front desk. Bicycles are available to use as we'll complementary. Water (triple filtered) is available in your room (also complementary). I was pleased the hotel as a 2:00 pm check out, yes 2:00 pm! This was greet to wrap up a noon conference then return to the hotel to check off. The front desk was very helpful. Taxis ready if you need them. I would recommend this hotel!

Stayed August 2014, traveled on business
Helpful?
Thank Dean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, August 12, 2014
Dear Dean J,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am appreciative of your compliments of our bicycles, 2:00 PM check out, and especially our front desk team. Most of all, it is an honor to receive such a generous recommendation of us to fellow travelers here on TripAdvisor and hope that we have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strasbourg, France
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 7, 2014 via mobile

The James is a hotel with minimalistic decor, rooms are functional, not luxurious. Dark carpet in room makes it look a bit worn. Very friendly staff. Fabulous location. Overall nice hotel but probably more for younger crowd. Only very expensive steakhouse in hotel. But lots of restos around.

Stayed August 2014
Helpful?
2 Thank Nucita100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, August 12, 2014
Dear Nucita100,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our convenient location and friendly team, and that they attributed to an overall pleasant experience. I am sorry that you did not feel that this was a luxury experience, as we aim to exceed all of our guests' expectations. I thank you for taking the time to bring this to my attention so that these issue may be addressed. I hope that we will have the opportunity to re-gain your confidence in us and welcome you back in the future.

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 6, 2014

This is a beautiful modern hotel. Fantastic exercise facility. Knowledgeable staff and helpful concierge. The rooms are clean, modern and spacious. Very happy with our stay at "The James". Would love to go back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank colombiaoranje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, August 12, 2014
Dear colombiaoranje,

Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear that you had a great visit, thanks to our gym, comfortable rooms, and service provided by our concierge team. Most of all, it is humbling that you would like to return, and on behalf of the entire James team, we hope to see you again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northeast
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed at The James for a 3 day business trip. I felt like someone special from the time I got out of the taxi. When I had arrived, I realized that I lost my driver's license somewhere from the time I got on the plane until check-in when the associate asked me for ID. The concierge was very helpful in providing me with phone numbers to call to report lost and found. She was very sympathetic and was full of positive energy, that I didn't let it spoil the whole trip.

The room was very comfortable and a little eclectic. Had a very hip ambiance. View was not so great as I was looking at the back of another building. Also, I was a little annoyed that I was charged $40 for damaged linen (fitted sheet only). Room rate was not bad because I got the conference rate.

But, the hotel hosted the conference very well. And felt special even when checking out and hopping into the taxi to get back to the airport.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tripsrfun07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, August 12, 2014
Dear tripsrfun07,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you enjoyed having the conference with us, and especially that our team made your visit memorable. I apologize for any inconvenience regarding the linen charge; if you have any questions about this, feel free to reach out to either our front desk or accounting department who will be able to look into this for you, by calling (312) 337-1000 or emailing me at jameschicagoGM@jameshotels.com. I sincerely hope that we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago

Property: The James Chicago
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Luxury Hotel in Chicago
#26 Business Hotel in Chicago
#33 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, David Burke's Primehouse-named #1 Steakhouse in Chicago, the Primehouse Bar-perfect for afterwork cocktails or a full meal, The Patio-a seasonal urban oasis offering alfresco dining by David Burke's Primehouse and JIMMY Chicago, an intimated and unique craft cocktail lounge experience (open seasonally, October-April). Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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