We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One of the best hotels I have ever stayed at”
Review of The James Chicago

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The James Chicago
Ranked #43 of 189 Hotels in Chicago
Certificate of Excellence
London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“One of the best hotels I have ever stayed at”
Reviewed October 30, 2013

The James is fantastic. Great location, better than average rooms and wonderful staff. Our flight home was cancelled and the staff at The James went out of their way to help us. Would definitely recommend staying here.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JDLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, October 31, 2013
Dear JDLondon,

Thank you for taking the time to share about your recent stay with us at The James Chicago. We are truly honored to be considered as one of the best hotels you have ever stayed in, thanks in part to our wonderful team. I am humbled by your generous recommendation of us to fellow travelers and hope that you will stay with us again if and when your plans return you to Chicago!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,208 reviews from our community

Traveler rating
    1,994
    857
    218
    88
    51
See reviews for
477
1,268
181
748
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (434)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bristol, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013 credit card Amex Card Member Review

Excellent rooms, friendly staff & walking distance to shops & dining. Room service was fast and delicious. Comfy robes & slippers provided. Amazingly soft and cozy bed. Also, wonderful complimentary Acura car service - I would definitely stay here again!

Stayed August 2013, traveled on business
Helpful?
1 Thank BAMZILLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, October 30, 2013
Dear BAMZILLA,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you had an excellent stay with us thanks to our comfortable rooms and friendly staff, and that you enjoyed our complimentary car service too. Most of all, I am honored that you will stay with us again the next time your travel plans return you to Chicago!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 29, 2013

The James in Chicago is one of the best small hotels I have ever had the pleasure of staying at. I do not have a single negative thing to say about it. The hotel staff are some of the best I have ever encountered. They go out of their way to accommodate their guests - right down to helping with the dog!
The location is very good for access to all the downtown places of interest.
On site restaurant is excellent.
The rooms are so comfortably appointed. Beds are extremely comfortable and you have your choice of pillow styles.
There is no other place I would stay on a trip to Chicago!!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo2453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, October 30, 2013
Dear Jo2453,

Thank you for taking the time to share about your recent stay with us at The James Chicago. We appreciate your generous compliments of our hotel and are truly honored that you consider us as one of the best hotels you have stayed in. Most of all, it is humbling to hear that you will only stay with us while visiting Chicago, and we look forward to welcoming you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
3 reviews
3 hotel reviews
Reviewed October 29, 2013

Perfect location. Even before we arrived, the concierge, Laurelin, was working hard to make sure our trip was perfect. Laurelin's recommendations for activities and food for us and our two kids (9 & 11) were spot on. Highly recommended.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, October 30, 2013
Dear Paul M,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our convenient location and especially that our concierge assisted in making your stay enjoyable for your entire family. Thank you for your recommendation of us to fellow travelers and I hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013

The staff is excellent, the doormen, the front desk, the barmen. They make you feel at home. At great place to stay in the heart of Chicago. We have stayed there many times and would go back over and over again

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, October 30, 2013
Dear Paul S,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am humbled by your wonderful compliments of our team, and that it is their efforts that make you feel at home. We truly appreciate your continued loyalty to us and look forward to welcoming you back home to The James again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013

We stayed here for our wedding weekend. When I arrived, my room was not ready (we had the loft king suite). When they found out my wedding was that night, they upgraded me to the penthouse suite! Amazing/beautiful room, could not recommend the James more! Thank you!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Mk K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, October 30, 2013
Dear Mk K,

Thank you for taking the time to share about your recent stay with us at The James Chicago. We are truly honored that you chose to spend your wedding with us; we are delighted to have been a part of your special occasion and glad that you enjoyed the upgraded room. We are appreciative of your generous recommendation of us and hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed October 27, 2013

I was at this hotel through Hotwire and am glad this was the hotel assigned for me and my mom's Chicago stay. The room, grounds, and lobby were very clean, chic, and pretty. I will share, like always, things I love and things the James can improve in detail. The location is supreme!! You can walk anywhere for fine shopping and dining in a matter of 1-7 minutes! I loved that I didn't have to do anything unless I wanted to. If I needed a taxi, it was called for me, pizza delivered- done, reservations- made! Love it! Service was outstanding! The room was very, very comfortable, clean, and chic. Not a whole lot of frills but amenities we enjoyed. The stocked bar and fridge items were expensive but the fridge was great to store leftovers! I also loved the natural products for showering in the room. Its always nice to have to pack a little less. Turndown service, you must call to request it, was the best! You get your drapes closed, night lights and radio turned on to low, room clean up, and a cookie! Improvements- there is a little built in couch thing that really needs to go! Its covering is stuck onto the frame with velcro. YUCK! James, you are too cute for that. Het rid of that area. It makes you feel like you're in a whole anyway. Also, it would be so awesome to have the complimentary car service the hotel says it has available everyday from the morning until some later time in the evening. Those are my two improvements. Great boutique hotel. Glad I had an opportunity to stay there.

Room Tip: I don't think you can go wrong choosing a good room here!
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DivaLadyJ_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, October 28, 2013
Dear DivaLadyJ_28,

Thank you for taking then time to share about your recent stay with us at The James Chicago. We appreciate your suggestions about our seating area in the room; your candid comments are valuable to us as we are constantly working to improve our guests' experiences. I am glad that you enjoyed many aspects of our hotel, most notably our convenient location and our friendly team. Thank you again for writing and I hope you will include us in your travel plans the next time you return to Chicago!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Near North Side
Kimpton Hotel Palomar Chicago
Magnificent Mile
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago
dana hotel and spa
#54 of 189 in Chicago
3,471 reviews
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Kimpton Hotel Monaco Chicago
Gold Coast
Thompson Chicago, a Thompson Hotel
Near North Side
The Godfrey Hotel Chicago
Show Prices
Show Prices
Show Prices

Been to The James Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The James Chicago

Property: The James Chicago
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#29 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering an intuitive way to discover our amenities and services. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Hotwire, Travelocity, TripOnline SA, Priceline, Cheap Tickets, Cancelon, getaroom.com, HotelsforEveryone and HotelQuickly so you can book your The James Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing