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“Central hotel” 4 of 5 stars
Review of The James Chicago

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The James Chicago
Ranked #37 of 189 Hotels in Chicago
Certificate of Excellence
1 review
“Central hotel”
4 of 5 stars Reviewed May 9, 2013 via mobile

Stayed in january 2013. First experience in Chicago. Hotel is small. Rooms are nice with comfortable bed. Friendly staff. We passed through some hotels that would have suited better to us. If you are not fussy this hotel would be perfect.

  • Stayed January 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank jw1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 10, 2013
Dear jw1988,

Thank you for taking the time to write about your stay with us at The James Chicago. I am glad that you found our location to be convenient and that our friendly staff made a positive impression. I am disappointed that we were not conducive to your preferences; we always try to uniquely accommodate each guest and assist in making your stay outstanding. If you decide to visit again, our team would be glad to help in advance. Thank you again for writing and I hope to welcome you back again.

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,877 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (385)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Toronto, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 9, 2013

I am not set to arrive at the James Chicago for 5 days but the service I have received so far has been incredible. The managers' responsiveness and attention to detail for my upcoming stay has made me even more confident that I have chosen the best hotel for mine and my husband's anniversary get-away.
Can't wait to arrive. Thank you in advance for providing such exceptional service. It did not go unnoticed. Thank you!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Service
Helpful?
Thank Lesley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 10, 2013
Dear Lesley W,

Thank you for taking a moment to share your first impressions about The James Chicago. I am pleased to hear that our wonderful team has provided outstanding service in advance of your arrival. Most of all, I am truly grateful that you and your husband have chosen to stay with us to celebrate your anniversary. I hope that you will enjoy your upcoming stay with us; we look forward to welcoming you in a few days!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
227 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed May 9, 2013 via mobile

Has a somewhat modern/European look to the rooms. The concierge desk was great help with information but very busy as well. The spa is worth a visit and the gym is well equipped. Oh! And "James" works there.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Hwolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 10, 2013
Dear Hwolk,

Thank you for taking the time to write about your recent stay at The James Chicago. I am glad to hear that you were able to enjoy a massage at Asha Spa onsite, and especially that our concierge team were helpful in assisting your stay. Thank you again for sharing, and we hope to have the opportunity to welcome you back the next time your travel plans bring you to Chicago!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camberley, United Kingdom
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 8, 2013

The James offers excellent value for a city hotel. The room was very spacious and the beds extremely comfortable and the dispensers in the bathroom are very good, no fiddling with those little bottles! The staff were very polite and helpful and happy to give advice and directions no matter how often we asked. Well done,The James.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank sohotobrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 10, 2013
Dear sohotobrighton,

Thank you for taking the time to share about your recent stay with us at The James Chicago. We appreciate your compliments of our spacious rooms and are glad that you felt you received a great value. Most of all, I am delighted that our helpful staff attributed to a great overall experience. Thank you again for staying with us and I hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgewater, Massachusetts, United States
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 7, 2013

Just spent the weekend in this trendy hotel. Great spa and gym! Wonderful facials and massages. Very well designed rooms, compact, clean lines. Excellent location and wonderful service. Choice of pillows, choice of newspapers to be delivered daily. Did not utilize the bar or restaurant.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sheila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 8, 2013
Dear Sheila B,

Thank you for taking the time to share about your stay with us at The James Chicago. We appreciate your generous compliments of our location, stylish rooms, and pillow menu. I am delighted that those factors, as well as our amazing staff, attributed to an overall great experience with us. Thank you again for staying with us and hope to welcome you back the next time you visit Chicago!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quad Cities, IA
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 7, 2013

Stayed her for a meeting. Meeting space was ok... the divided room for the meeting had a very noisy group next to us that was a distraction.

Room was ok, for a Chicago room, with 2 full size beds (had requested a king size but checked in very late due to travel). The shower curtain rod was loose, they did not replace the towels that I left on the floor (had 2 more towels so was not an issue as I was alone).

The "bar" area is really not a bar but a hotel lobby with wait staff... ok but wish that there was a bar to sit at and relax.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 8, 2013
Dear David M,

Thank you for taking the time to share about your experience with us at The James Chicago. I would like to apologize for any shortcomings your experienced, both with the meeting room noise as well as the issues in your room. It is never our goal to provide an average experience, but an outstanding one, and I am truly sorry that we did not meet our own high expectations. Please note that the current bar arrangement was only temporary as we refreshed the space; we are excited to share the new lobby bar with our guests in the very near future. I hope we will have the opportunity to welcome you back the next time you visit Chicago.

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 7, 2013

I have stayed at The James close to a half of a dozen times in the past 2 years and it never disappoints. You feel welcome from the second the doorman tips his hat as you arrive. The front desk is always very accommodating to early check-ins and the other various room requests i have had. The rooms are always so comfortable. I especially love the fact that there is FREE bottled water in the rooms. Other hotels charge up to $10 for this and I am always really grateful for this. I have stayed there for both business and pleasure and this team always knocks it out of the park!

Room Tip: They are all good, however I prefer a room on the back side as they tend to be a bit quieter.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank shannonac79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, May 8, 2013
Dear shannonac79,

Thank you for taking the time to write about your recent experience with us at The James Chicago. We are truly grateful for your loyalty to us and that our team here continues to impress on each visit. I am also glad that you enjoy our comfortable rooms and our amenities, such as the triple filtered water, continually make each stay a great one. Thank you again for taking the time to write us and we look forward to welcoming you back the next time your travels return you to Chicago!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago

Property: The James Chicago
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#27 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, David Burke's Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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