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“Great place to stay”

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The James Chicago-Magnificent Mile
Ranked #46 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed March 14, 2013

Stayed 2 nights 2/21/13-2/22/13. Very clean comfortable room. Big snow storm that weekend, staff was very helpful around the front door. I asked the Front desk where the best place for coffee was early one morning and they made a call and had some delivered to the front desk at no charge. Offered us a ride to our dinner in the Hotel's Audi SUV for no charge as well. Great stay!

  • Stayed: February 2013, traveled on business
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Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded March 19, 2013

Dear Tim S,

Thank you for taking the time to write about your recent stay with us at The James Chicago. We appreciate your compliments of our rooms and staff, and also that you were able to enjoy our car service. Thank you again for your review, and we hope to have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford

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2,199 - 2,205 of 3,333 reviews

Reviewed March 14, 2013

Had meetings in Chicago and wanted to spend the weekend after. I had 6 great nights at The James. All of the staff were GREAT!! If I had a need, they took care of it immediately. The location could not have been better - close to shopping and wonderful restaurants. The rooms weren't giant, but they were very adequate. I'd stay here again in a heart beat!

  • Stayed: February 2013, traveled on business
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Thank Monty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded March 19, 2013

Dear Monty A,

Thank you for taking the time to share about your recent stay at The James Chicago. We are glad you had an enjoyable time with us, and that our staff made your stay a great one. Most of all, we are happy to hear that you will stay with us again; we look forward to welcoming you back the next time your travels bring you to Chicago!

Warm Regards,

Stephen Blackford

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Reviewed March 14, 2013

Fantastic location and 5 star service! Spent 3 nights in mid Nov 2012. Very friendly employees, personal service and fantastic hot chocolate with homemade marshmallows for the guests. Great location too.

  • Stayed: November 2012, traveled as a couple
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Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded March 19, 2013

Dear Kim S,

Thank you for sharing about your recent stay at The James Chicago. I am glad you found our location convenient, and most of all, that the service provided by our team made your experience a great one. Thank you again for staying with us and we hope to welcome you back soon!

Warm Regards,

Stephen Blackford

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Reviewed March 14, 2013

The door people, restaurant, check in/out, bar area and the concierge (Krista) were fantastic.
The room was so clean and the cleaning people were so kind. We highly recommend
THE JAMES for a place to stay in Chicago. It was a nice location for walking and seeing
the sights of Chicago.

  • Stayed: March 2013, traveled as a couple
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Thank Colleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded March 19, 2013

Dear Colleen M,

Thank you for sharing about your recent stay at The James Chicago. We appreciate your wonderful compliments of our rooms and location, but most of all, it is great to hear about the fantastic service provided by our team. We are grateful for your recommendation, and hope that we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford

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Reviewed March 13, 2013

The location of this hotel is fantastic, as well as the service provided. People are friendly, starting with the luggage guys. The price is also very reasonable. The only problem is the noise at night, not inside the hotel, but from the streets. The room has a good size and excellent furniture. Excellent showed and bed linen as well.

Room Tip: Try apartments in the upper floors in order to avoid the noise.
  • Stayed: March 2013, traveled with family
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Thank PedroHallal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded March 14, 2013

Dear PedroHallal,

Thank you for taking the time to write about your recent stay at The James Chicago. We appreciate your wonderful compliments of our rooms and are glad that our staff made your visit a great one. Although our location is convenient, it does subject us to some city noise, and I apologize for the inconvenience. I am glad that you had a great stay despite this setback, and I hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford

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Reviewed March 11, 2013

I was in Chicago for a concert. Booked The James Hotel through an online travel site. The normal daily rate for a room in this hotel is over $400. I got it for half that price. I attempted to check in early but was unable to do so. This was no problem as the hotel held our luggage until our room was ready. We proceeded to go have lunch. The concierge called while we were at lunch to let us know our room was ready and they gave us a complimentary upgrade. The room itself was very nice and clean. Very contemporary and comfortable. The location of the hotel is a block or two off Michigan Avenue. The staff was very accommodating and polite. There is complimentary Wi-Fi throughout the hotel. The only downside was that the water was only lukewarm for showers. I will definitely book this hotel again if I can get the good rate!

  • Stayed: March 2013, traveled with family
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Thank Stingray1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded March 12, 2013

Dear Stingray1212,

Thank you for taking the time to write about your recent experience at The James Chicago. We appreciate your wonderful compliments of our rooms, and are glad that our friendly staff was able to provide you with an upgrade during your wait. I apologize for the inconvenience with the shower; this was an isolated incident and not the proper temperature that we expect. I am glad that this did not effect an overall great experience with us, and I am glad we will be able to welcome you back the next time you visit the city!

Warm Regards,

Stephen Blackford

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Reviewed March 9, 2013

Area of Success...

1. Great location (very close to the red line, Michigan Avenue, restaurants...etc.)

2. Friendly staff - greeted immediately inside and outside of the hotel.

3. Incredibly clean - I always bring my own slippers to a hotel but I felt comfortable enough to walk barefoot! That's rare in my book.

4. Love the layout of the bathroom - It's like a long hallway with the closet on one end and the tub/shower on the other. The layout made it very easy for two people to get ready at once in the bathroom.

5. Free wifi. Enough said.

6. The hotel has a sense of humor with their "Mile High" personal massager toy available to purchase in their mini-bar collection.

7. You're greeted with sweets from the restaurant downstairs on your nightstand.

8. I thought I had ordered a single bed room but came out with two double beds. Did not even care since the room was so spacious and clean!

Room for Improvement...

1. Pillows are on the stiff side. I had a hard time falling asleep. Perhaps you can ask for a substitute from the front desk?

2. It can be quite noisy in the bathroom when the person upstairs is using the shower. The drains tend to rattle and bang. But it doesn't last long and you can't hear it once you're out of the bathroom.

  • Stayed: March 2013, traveled as a couple
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Thank Lucy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago-Magnificent Mile, responded to this reviewResponded March 10, 2013

Dear MockingLaneHotel,

Thank you for taking the time to write about your recent visit to The James Chicago. We appreciate your detailed review and are glad that our friendly staff and the cleanliess of our rooms made your stay a great one. I apologize that you found our pillows to be uncomfortable, but please know that we do offer some alternatives from Keetsa that you may find more conducive to your preferences on your next visit. Most of all, it is truly an honor to be noted as your new favorite hotel and we look forward to welcoming you back again soon!

Warm Regards,

Stephen Blackford

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago-Magnificent Mile

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#30 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
Price Range: $180 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago-Magnificent Mile 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago-Magnificent Mile is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering an intuitive way to discover our amenities and services. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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