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“Welcoming, Great Location & Pet Friendly” 5 of 5 bubbles
Review of The James Chicago

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The James Chicago
Ranked #45 of 187 Hotels in Chicago
Certificate of Excellence
Geneva, Illinois
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Welcoming, Great Location & Pet Friendly”
5 of 5 bubbles Reviewed February 16, 2013

We stayed for a long weekend in downtown Chicago. First, the doorman was fantastic - helpful, friendly and knowledgable. Next, every staff member from check in to luggage delivery to room service were extraordinarily kind and accommodating. We had our 2 small dogs with us and they provided accommodations for them - bowls, beds, bones. Now, there weren't many grassy areas for the pups but it worked out and we got some nice walks in. The room was comfortable and clean. We did order room service and the food great! You can't beat the location if you do want to get out for fun. We will most definitely be back!!!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lolalouie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, February 18, 2013
Dear pschmeda,

Thank you for taking the time to write about your recent stay with us at The James Chicago. I appreciate your kind compliments and am delighted that our staff made your experience a memorable one for both you and your dogs. Thak you you again for staying with us, and I am truly honored that you will be returning. We look forward to seeing you again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,068 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (408)
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English first
London, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed February 15, 2013

Just stayed at the James. Great staff and location and vibe, but a few niggly things that I didn't expect....
could hear street noise all night as windows aren't soundproof, shower pressure very weak, bath plug didn't fit so bath kept emptying, only one drawer so if you are staying a few days you'll have to keep stuff on the floor or in your suitcase, shampoo and body wash mounted high on wall so if you are in the bath you can't reach, bedside tables are tall blocks of wood- look great but no drawer for bits and pieces which kept falling off, breakfast in the restaurant (which took ages to arrive) was delivered on a trolley with other tables' orders rather than singly- felt like school dinners!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank aldonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, February 16, 2013
Dear aldonna,

Thank you for taking the time to write about your recent stay at The James Chicago. Although I am glad that you enjoyed our convenient location and our friendly staff, I am disappointed to see that your stay fell short of expectations. I am truly sorry for the inconveniences you encountered in your room--this is not the experience we expect our guests to have and I thank you for bringing these lapses to my attention. I would welcome the opportunity to discuss this further with you offline; you can reach me at jameschicagogm@jameshotels.com. I apologize again and look forward to speaking with you soon.

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 14, 2013

We have stayed at many of the 4 and 5 star hotels in Chicago, but the James sets itself apart with personal touches and service. Every hotel staffperson, from the car valet, doorman, and desk clerk to the maids greets you EVERY time you enter or leave with a smile and a good day. That may seem like an inconsequential touch, but is indicative of the attentiveness of the staff. All of the fine hotels in Chicago have gorgeous lobbies and comfortable rooms, so it is the level of service that sets the great hotels apart. You will feel welcomed at the James.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nobarbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, February 16, 2013
Dear Nobarbe,

Thank you for taking the time to share about your recent stay at The James Chicago. We strive to provide a luxury liberated experience to all of our guests, and I am glad that our amazing staff exceeded your expectations and set us apart. I sincerely thank you for your wonderful compliments, and I hope we will see you the next time your travels bring you back to Chicago!

Warm Regards,

Stephen Blackford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey USA
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 14, 2013

I spent 3 nights at the James in January 2013 while moving my daughter to Chicago. Location can't be beat for being able to walk the city. Trader Joe's and Starbuck's are across the street. Free wi-fi. The rooms were very modern and the staff were very guest oriented. They have turn down service every night where they put soft music on and bring sweet treats. We had a car and the parking fees were half the price we paid for the room. We booked through Hotwire and were pleasantly suprised by this hotel. I would definately try to stay there again.

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KitKolar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, February 16, 2013
Dear KitKolar,

Thank you for taking the time to write about your recent experience at The James Chicago. We appreciate your generous compliments and are glad to hear that our staff and location made your stay a great one. I am humbled that you would definitely stay with us again, and I hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 12, 2013 via mobile

We stay downtown quite often.the james continues to hold its quality unlike other hotels we stay at.clean rooms, bathroom tub and walls spotless, staff great and warm and friendly service.excellent job everyone there.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tralek1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, February 14, 2013
Dear tralek1,

Thank you for taking the time to share about your experience at The James Chicago. We appreciate your wonderful compliments and are glad to hear that we remain a favorite of yours, thanks to our excellent staff. We truly appreciate your loyalty, and look forward to welcoming you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed February 11, 2013

This review is long overdue but I highly recommend this hotel to anyone traveling to the Chicago area. The prices are more than reasonable, especially considering the unique feel and special touches throughout the hotel and rooms. The location is virtually unbeatable. However what really sets the James apart from the other hotels I have visited in Chicago is the personal attention of all of the staff. I had a very unique situation regarding my traveling and the guest relations manager Meg went above and beyond to accomodate my needs. The check in desk was helpful with suggestions for dining and assistance with an early departure. We stayed in a suite which was quirky and cool and I can't imagine ever staying anywhere else now that I have found this charming and wonderful place.

  • Stayed August 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suship1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, February 14, 2013
Dear Suship1968,

Thank you for taking the time to share about your stay with us at The James Chicago. We are truly humbled by your wonderful compliments of our location and rooms, but I am most impressed to hear that our amazing staff went above and beyond to make your experience a memorable one. Most of all, I am honored to hear that after your stay, you cannot imagine visiting another hotel while in Chicago. We appreciate your loyalty and look forward to welcoming you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed February 9, 2013 via mobile

I recommend The James for its convenient location and accommodating staff. The rooms are swanky and comfortable with turndown service and the best shampoo, conditioner, body wash and lotion I've ever used at any hotel. We will be returning

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SullivanAbbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJamesChiGM, General Manager at The James Chicago, responded to this review, February 11, 2013
Dear SullivanAbbey,

Thank you for taking the time to share about your recent stay at The James Chicago. It is wonderful to hear that your felt our Intelligent Nutrients products were the best you have ever used, and especially that our wonderful staff made your experience a great one. I am very glad to hear that you will be staying with us again, and appreciate your recommendation of us. We look forward to welcoming you back soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago

Property: The James Chicago
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#17 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#31 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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