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“JUST WONDERFUL” 5 of 5 bubbles
Review of The James Chicago

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The James Chicago
Ranked #44 of 187 Hotels in Chicago
Certificate of Excellence
Springfield, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“JUST WONDERFUL”
5 of 5 bubbles Reviewed January 1, 2013

My husband and I recently stayed at The James, a gift from my adult children, to
celebrate my 60th birthday. As we pulled up, I thought, what a sweet , old hotel.
Then we walked inside. Wow. Completely renovated, modern and fabulous.
The room was even better! Great beds, all the amenities, we were pleasantly
shocked and thrilled! The restaurant was fabulous! The location perfect! We can't
wait to go again!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 6, 2013
Dear Susan S, Thank you for taking the time to write such a wonderful review about your recent stay with us! We are grateful for your compliments, and are glad that you enjoyed our decor and comfortably modern rooms. On behalf of all of us at The James, we wish you a very Happy Birthday and look forward to your next visit!
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3,064 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (408)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
101 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

Enjoyed my three-night stay at The James. The room was big, very clean and with a nice, modern decor. The bed was very comfortable. I liked the organic toiletries, fluffy towels and proper hair dryer in the bathroom. Although I don't have a dog myself, I liked the fact that they had dog biscuits and a water bowl outside the entrance. Thought it was a nice touch. The staff was very friendly and the location was great for a first time visitor to the windy city. There are some fantastic cafés and restaurants just around the corner too. I would recommend staying here.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lysi1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 6, 2013
Dear lysi1977, Thank you for taking the time to share about your recent stay at The James Chicago. We are truly humbled by your wonderful compliments of our hotel, and appreciate your recommendation of us to other travellers. It is great to hear that that our comfortable rooms and excellent staff attributed to a great experience. Thank you again for choosing us for your first visit to Chicago, and we hope that after this positive experience, you will visit us again!
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ny
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

We spent a long weekend at The James Chicago and despite a few hiccups with our room, it was a very pleasant stay with an incredible location. When we checked in, it seemed as if our room either hadn't been used in a while, or not one had complained that the dresser and one of the TVs were broken ... a little disappointing, but the sweet welcome treat from management, which was in our room upon check in more than made up for this. But other than that, most of the employees were extremely accommodating ... really wanting to help, and giving good touristy advice. What we would have loved is more non touristy advice ... so we could really experience the city from an insider's perspective.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank alyxia67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 1, 2013
Dear alyxia67, Thank you for taking the time to write about your recent trip to The James Chicago. We appreciate your candid feedback, and therefore are sorry to hear about the issues you experienced in your room. This is not the experience we expect our guests to have but are glad that despite this setback, you enjoyed your stay, largely attributed to our wonderful team. Thank you again for visiting us and we hope to welcome you back again soon!
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Chicago, Illinois
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 30, 2012

The hotel was very nice. Love the decor and the amenities. Did not have time to dine in the restaurant or use the exercise room or spa. Love Asha Spas in general, though. The only problem we had was with the shower. The water pressure was not very strong and the water did not get really hot. Other than that everything was great. Got a free upgrade to a mini suite and that was very pleasant and unexpected.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KarenK985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 1, 2013
Dear KarenK985, Thank you for sharing about your recent stay at The James Chicago. I would like to apologize for the issue you experienced with the shower in your room, and am sorry for any inconvenience this caused. I am glad that this not deter you from having an otherwise great experience with us, and enjoyed your upgraded room and our great amenities. Thank you again for staying with us, and I hope that you will visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 29, 2012 via mobile

So helpful in picking out restaurants for Christmas Eve and Christmas dinner before we even got there.Concierge was very awesome! Went way above and beyond to help us. The rooms were large and well equipped. Friendly staff! Can't beat the location. Everything you need in walking distance. Even a movie theater across the street. Very pet friendly. Very helpful in finding a spot for the doggie to go potty. We will return!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LexingtonKristi14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 1, 2013
Dear LexingtonKristi14, Thank you for taking the time to write about your recent stay at The James Chicago. It is great to hear that you had such a wonderful experience with our concierge team and that they went above and beyond to make your time in Chicago a memorable trip. Thank you again for staying with us and we look forward to welcoming you back soon!
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Geneva
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 27, 2012

Stayed here just for 2 nights in December 2012 prior to the Christmas rush! Excellent location. All the staff are very friendly. Although we didn't have one, its also dog friendly hotel. We were a bit early for checkin but still accommodated without delay. The check-in / check-out time is 2pm. On our last day we asked for a late checkout and got one for 16:00 which was great as it allowed us to see more of the city with packing up. We used their gym too which was very complete.
The hotel itself is very contemporary and clean looking a well as actually clean. The room was a very decent size with a separate sitting area - you also have control of the heating and ventilation system. They use very Eco friendly products which I loved. Overall a very nice place to stay in an excellent location and very good value (they also have free wifi).

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, January 1, 2013
Dear handsoff78, Thank you for sharing about your stay at The James Chicago; we very much appreciate your feedback about our rooms and amenities. I am glad to hear that our attentive staff was able to assist with your late departure request, enabling you to enjoy Chicago a bit longer. Thank you again for your wonderful compliments, and we look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
127 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed December 26, 2012 via mobile

The room is very comfortable, with a fantastic bed, a living room and the toillet is cute. The staff is extremely kind, the location is the best in town! In the middle of michigan ave. And state ave. The price is fair enough! Great option for couples.

Stayed December 2012, traveled as a couple
Helpful?
Thank renata r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbelCartagena, Director of Rooms at The James Chicago, responded to this review, December 28, 2012
Dear renata r, Thank you for taking the time to share about your experience at The James Chicago. It is great to hear that you enjoyed our rooms, but most of all, that our wonderful staff made your stay a special one. We hope that you will visit us again the next time your travel plans return you to Chicago!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James Chicago

Property: The James Chicago
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#17 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#31 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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