I LOVE this store. The customer service for me has been simply awesome! I was even compelled to write management and compliment the various associates who went out of their way to assist me. Their fine jewelry includes collections from John Hardy and David Yurman, and their fashion jewelry is usually pretty diverse - something for most tastes. Their beauty/cosmetics section is fab, and if you need to take a break, there's a coffee/snack shop right outside the entrance which serves delicious Mexican Mocha and to die for brownies. One of my favorite places to shop on North Michigan Avenue!