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“MISLEAD!”

Shoreline Sightseeing
Book In Advance
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$33.60*
and up
Chicago Architecture River Cruise
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: Shoreline Sightseeing is Chicago's leader in river and lake cruises! Featuring state-of-the-art tour boats and expert guides, Shoreline presents the Chicago skyline as you've never seen it before. With so many options among our lake and river cruises, we're sure to offer a tour your whole group will love. Our famous Architecture River Tours are led by knowledgeable and entertaining guides showcasing the city's rich architectural heritage. We also offer skyline lake tours, romantic sunset tours, and exciting fireworks cruises from which to see dazzling displays throughout the summer. Themed offerings include wine tasting cruises, brew cruises, 4th of July options, and St. Patrick's Day cruises. So set sail with Shoreline today, where every day is a celebration of Chicago!
Useful Information: Bathroom facilities, Activities for older children, Stairs / elevator
Waterloo, Iowa
Level Contributor
62 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 79 helpful votes
“MISLEAD!”
Reviewed July 19, 2013

We purchased tickets for the walking + boat tour. When we approached the tour kiosk on Friday, the attendant pointed us to the 10am boat. At the boat, we showed our tickets to that attendant (the 2nd employee who saw our tickets!) who guided us onto the boat. As soon as the boat ride was done, I asked a 3rd employee where we went for the walking tour. At that time, we were told to go back to the tour kiosk and ask. We immediately returned to our tour kiosk where a 4th employee explained that our tour was supposed to do the walking tour FIRST and then the boat tour. (That didn't show on the tickets and we were told where to go by the employees!). We asked if we could reschedule the walking tour but were told there was only one walking tour for the day so it was too late. She told us that "those guys" (the other employees) direct people to the wrong place "a lot" and they "never look" at the tickets. She refunded the difference in ticket prices and offered to reschedule us for the walking tour another day (but we couldn't do because we were only in Chicago one day). However, we were frustrated because they did NOT give us the tour we paid for and wanted. I emailed the manager and never even got an apology OR even a reply... TERRIBLE CUSTOMER SERVICE!

If we had known that the employees would misguide us and have us miss our tour, we would have chosen another company.

That being said, the boat tour itself was VERY good. But we only got half of what we wanted and paid for. :(

Visited June 2013
Helpful?
3 Thank IowaBrooke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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St.Thomas
Level Contributor
33 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Very informative”
Reviewed July 16, 2013

This cruise took you up the Chicago river and told you a lot of history about Chicago and it's architecture
It was included in our Go Chicago Card

Visited July 2013
Helpful?
Thank CdnJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, Illinois, United States
1 review
“Shoreline Architectural Tour”
Reviewed July 15, 2013

I highly recommend the Architectural tour. Our tour guide Victor was amazing, he spoke clearly and was very knowledgable.

Visited July 2013
Helpful?
Thank Melissa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Great River Architecture tour”
Reviewed July 15, 2013

Took a little over an hour, but the tour was very informative and we felt like we learned a lot. After the tour we couldn't help but classify every building we saw.

Visited July 2013
Helpful?
Thank Teneil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
109 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
“Pricey but the tour is fine”
Reviewed July 14, 2013 via mobile

Went on the hour long tour. Seemed on the pricey side but the architectural sights were well worth it. The tour was also pretty informative.

Visited July 2013
Helpful?
Thank johnlwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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