We purchased tickets for the walking + boat tour. When we approached the tour kiosk on Friday, the attendant pointed us to the 10am boat. At the boat, we showed our tickets to that attendant (the 2nd employee who saw our tickets!) who guided us onto the boat. As soon as the boat ride was done, I asked a 3rd employee where we went for the walking tour. At that time, we were told to go back to the tour kiosk and ask. We immediately returned to our tour kiosk where a 4th employee explained that our tour was supposed to do the walking tour FIRST and then the boat tour. (That didn't show on the tickets and we were told where to go by the employees!). We asked if we could reschedule the walking tour but were told there was only one walking tour for the day so it was too late. She told us that "those guys" (the other employees) direct people to the wrong place "a lot" and they "never look" at the tickets. She refunded the difference in ticket prices and offered to reschedule us for the walking tour another day (but we couldn't do because we were only in Chicago one day). However, we were frustrated because they did NOT give us the tour we paid for and wanted. I emailed the manager and never even got an apology OR even a reply... TERRIBLE CUSTOMER SERVICE!
If we had known that the employees would misguide us and have us miss our tour, we would have chosen another company.
That being said, the boat tour itself was VERY good. But we only got half of what we wanted and paid for. :(
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