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“Great Location Great Value” 5 of 5 bubbles
Review of Comfort Suites Michigan Avenue / Loop

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Comfort Suites Michigan Avenue / Loop
Ranked #52 of 187 Hotels in Chicago
Certificate of Excellence
Granger, Indiana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Location Great Value”
5 of 5 bubbles Reviewed June 10, 2014

Truly a hidden gem on North Michigan Street. Excellent location; close to most everything. Stayed two nights with wife and teenage daughter in a King Suite...very nice size; clean, comfortable, and well appointed. Room was laid out very well. A great value compared to other hotels in the loop. Staff was courteous and helpful. Valet parking at the Hard Rock was a little cumbersome and could be an issue in bad weather. Overall a very pleasant experience. Will definitely come back.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank KH518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, July 2, 2014
Dear KH518,

Thank you so much for your comments. We do have a great location and offer a better vaule than most hotels in downtown Chicago. I am glad you and your daughters enjoyed there stay.

Please come back and see us soon!

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,761 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (457)
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English first
Saint Cloud, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 9, 2014

We stayed 3 day's all the staff did a great job. Nader Rauhi went the extra mile to make our trip very enjoyable. He has our tour guide, restaurant consultant, and very pleasant to ask questions and courteous. Great location, comfortable beds

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, July 2, 2014
Dear JL,

Thank you so much for your comments. Nader is one of our best Guest Ambassodors. We strive to personalize our service to our guests and I am glad that he did.

We hope to see you again soon!

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 8, 2014 via mobile

We stayed here with two kids, 10 & 7, and loved the suite and the location. Make sure you walk down to Wildberry for breakfast! Millenium park is an easy walk too. The Suite was perfect and clean with a door to the king bedroom, which surprisingly is not a given in some hotel suites. Staff was courteous and helpful too.
The only downsides are what they can't help being downtown, I suppose. The night city noise was pretty loud in our room, which bothered our kids a little. Rooms are small, but we weren't staying in downtown Chicago so we could hang out in our room!

Stayed June 2014, traveled with family
Helpful?
1 Thank Carl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, July 2, 2014
Dear Carl,

Thank you so much for your review. We do have a great location that is close to everything that you need in Chicago. I am gald that you and your family enjoyed there stay.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed June 1, 2014

First, the location of this hotel could not be better. And, while our room was dated, it would have been comfortable. We checked in on Tuesday, May 27 for a three night stay and immediately discovered that the room was hot and muggy. We lowered the thermostat and it didn't take long to determine that the air conditioning unit wasn't working properly. We notified the front staff and then left for an afternoon tour. When we returned, the room was warmer than when we left, so we again contacted the front desk for assistance. After an hour, we contacted them again. A maintenance person came 15 minutes later and vacuumed and cleaned the AC unit. He ultimately informed us that the AC unit was fixed and left. We left for dinner and upon our return found the room was still warm (80 degrees F or so). The AC unit ran continuously all night, and the rooms was still warm in the morning.

Wednesday morning, we reported the problem to the front desk a third time, and gave permission for maintenance to be in our room while we were gone. Upon returning that evening, the thermostat had been adjusted but the room was not cool. Luckily, the weather had cooled and we gave up and opened the windows. Of course, that also exposed us to the noise from Michigan Avenue.(including a not very good saxophone street player) for the remainder of our stay.

We believe that hotel management should have checked to make sure our problem had been resolved, especially after our third report. Unfortunately, we did not hear from him/her. We could easily have given this hotel four stars, but because of the failure to address our problem, we are rating it only two stars.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, July 29, 2014
Dear Steve H.,

Thank you so much for your review. I am sorry that you had an AC issue. We recently hired a engineer specialized in maintaining all of our AC units.

Please tell me if I can personally make your next reservation for you.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, MI
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

Very nice hotel in a great downtown location! Nice suite with lots of amenities. I haven't found someplace else to get so much room in Chicago for such a reasonable price; just an incredible value. Nice veiws from our suite too. Supplied breakfast was OK. Without question, I would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank MarsB23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, May 29, 2014
Thank you so much for your review of the hotel. I am glad that you enjoyed your stay! Please tell me if I can personally assist you with anything the next time you are in Chicago.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

Very large rooms with bedroom separated from the living room. Excellent views of the streets below. My family were so entertained by the view of the street that the television was never turned on. Close to everything in the loop. Clean and efficient.

Room Tip: Good for family trips to Chicago Loop
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank msebmseb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, May 29, 2014
Thank you so much for your comments. We do have some of the largest hotel rooms in the city with the best views of Chicago. I am glad that your family enjoyed the view. Please tell me if I can personally do anything for you on your next stay to Chicago. The staff and I would love to you and your family back.

Best Regards,

Robert Humphrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, Michigan
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

I stayed at this hotel while attending a conference around the corner. It was nice to have a kitchen and the room had a living room area. The location was walking distance to some good restaurants and the park. I would recommend if you need a hotel near the conference center.

Room Tip: I stayed in a lower room without a view but I did so due to the decrease in price.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, May 29, 2014
Thank you so much for your comments. We do have some of the largest hotel rooms in the city. We are very close to McCormick place and other conference facilites. Please tell me if I can personally do anything for you on your next stay to Chicago.

Best Regards,

Robert Humphrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Michigan Avenue / Loop

Property: Comfort Suites Michigan Avenue / Loop
Address: 320 North Michigan Avenue, Chicago, IL 60601-3705
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#28 Romantic Hotel in Chicago
#42 Family Hotel in Chicago
#45 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites Michigan Avenue / Loop 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award-winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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