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“Quaint” 4 of 5 bubbles
Review of Comfort Suites Michigan Avenue / Loop

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Comfort Suites Michigan Avenue / Loop
Ranked #54 of 189 Hotels in Chicago
Certificate of Excellence
Nashville, Tennessee
Level Contributor
169 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Quaint”
4 of 5 bubbles Reviewed December 13, 2012

Staff here are fantastic - property is older but remodeled nicely - rooms spacious and comfortable - 2 issues prevent an excellent rating: 1) the hotel is in the middle of the block and parking is around the side of the block - we used the valet service at the Hard Rock Hotel. Not a real issue until we had to haul our luggae in the rain to pick up our car. 2) the hotel uses Ethostream internet portal - I have had issues getting on at other Comfort Suites and this was no exception (staff at all acknowledge that Ethostream can be an issue) - once on it works well - but - you occasionally get bumped off and must log in again. I would stay here again if I did not have a car to park.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank UTCFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue / Loop, responded to this review, December 14, 2012
I truly appreciate you taking the time to leave your feedback and for your recent stay. I am pleased you enjoyed our location and staff. Please contact me directly when returning to Chicago, thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,664 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (431)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 13, 2012

I was blown away when I had stayed at the Comfort Suites. It's true what they say... location, location, location.... with the hotel located right on Michigan Avenue, you'll have some fantastic views and you're within walking distance to everything. The rooms are incredibly spacious, open and it has all the amenities you'll need. My room even had a washer and dryer! The hotel is obviously well maintained and is quite busy... it's the place to be for sure! Probably the biggest plus to this hotel is the staff.... Wow! very friendly, outgoing, fun and helpful....kudos to the manager, as they really know the meaning of customer service and they get it. Thanks for making my stay so memorable, and I definitely will be back!

Room Tip: Some of the corner rooms offer exceptionally great views of the city!
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patrick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue / Loop, responded to this review, December 14, 2012
Thank you so very much for your recent stay and for taking the time to leave your feedback. I am so pleased you were blown away with your stay. Please contact me when returning and I will make your arrangements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara, Turkey
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

Perfect location in Chicago downtown. Ideal for families, nicely decorated suits. Complimentary breakfast was good, too.
But; the breakfast area was very small so you could not find place to sit.
Second; I had made a reservation 3 months ago for 2 "premier deluxe suit" but when we arrived to hotel they gave us one "standart suite" and one "premier deluxe suit". Decorations of those suits were totaly different. I objected to it but nobody dissolved the problem. They just advised me that when you booked any room from this hotel, you need to confirmed your booked room..:((

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Baris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue / Loop, responded to this review, December 1, 2012
I thank you for your recent stay and for sharing your feedback. I am pleased you enjoyed our unbeatable location and well appointed suites. I would like to learn more about your room type issue, please contact me directly so I may resolve this for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago,Il
1 review
5 of 5 bubbles Reviewed November 28, 2012

I had a perfect stay; great location, huge suite with a fantastic view, and a fabulous staff. Absolutely love everything about this hotel. Thank you all at Comfort Suites for making my stay wonderful.

Room Tip: Any room with Michigan Ave view is fantastic.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ula S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue / Loop, responded to this review, November 29, 2012
I am so pleased you feel like we are your home away from home and enjoy our staff. We are very grateful for your business and hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evansville, Indiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 27, 2012

We have used the Comfort Suites in downtown Chicago for several student group trips, and each time we have been extremely satisfied with the fantastic customer service the staff provides--from the manager to the front desk folks to the maintenance people. Everyone is always friendly and helpful, and goes out of their way to make us feel welcome and "at home". Plus, the rooms (with kitchens and washer/dryer) are perfect for travelers on a budget. The location of the Comfort Suites downtown is ideal for our trip over Thanksgiving, close to amenities, tourist attractions, and shopping; many things are within walking distance, and there is always a great buzz along Michigan Avenue!

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Heidi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue / Loop, responded to this review, November 29, 2012
Thank you so much for your repeat business. I am so glad you are impressed with the service we provide. We hope to welcome you back next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed November 25, 2012

You can find in this hotel the quality, location, price, and friendly staff.

The location is very convenient with walking distance to many restaurants and within half a mile from the of Magnificent Mile and the Art Institute of Chicago. and very close to the major chicago attractions.The front desk staff and housekeeping were friendly and accommodating.The rooms are large and comfortable with a full kitchen, laundry and walk-in closets. Self parking is located on 111E Wacker Dr about 3 min walking ($32.00/night).

Overall I give the Comfort Suites chicago location a thumbs up.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dream_BigA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue / Loop, responded to this review, November 26, 2012
Thank you for your recent stay and review. I am so pleased you enjoyed our friendly and accomodating staff and oversized suites. Please visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 14, 2012

Was in Chicago on business for 2 nights in early November. Appreciated the proximity to the State/Lake station, as well as to many locations of interest. Best part, though, was being able to kick back in the suite-style room in the evening. Appreciated the kitchen, extra lounge space, and comfortable bed with a fantastic view. Will be returning next month and will definitely be staying here!

Stayed November 2012, traveled on business
Helpful?
Thank md6405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patrickwalshkennedy, Director of Sales at Comfort Suites Michigan Avenue / Loop, responded to this review, November 16, 2012
I am so pleased you enjoyed our spacious suites that allowed you to lounge, our unbeatable views and great location. I truly wish to thank you for your business and hope you will contact me to arrange your return visit next month!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Michigan Avenue / Loop

Property: Comfort Suites Michigan Avenue / Loop
Address: 320 North Michigan Avenue, Chicago, IL 60601-3705
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#28 Romantic Hotel in Chicago
#42 Family Hotel in Chicago
#45 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites Michigan Avenue / Loop 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award-winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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