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“Great Hotel for price”

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AC Hotel Chicago Downtown
Ranked #63 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed October 10, 2010

This hotel gave us everything we needed without breaking the bank. We went to a wedding at Navy Pier so really didn't need anything but a place to sleep. We didn't check out the pool as we didn't have time. The room and bed was comfortable and clean. It included a microwave, refrigerator and coffee maker. Starbucks and another restaurant were right around the corner so it didn't matter that there wasn't a restaurant right in the hotel. If I had to come back I woulid definately check this hotel out again

  • Stayed: October 2010, traveled as a couple
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Thank NMEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPbSPaul, Director of Operations at AC Hotel Chicago Downtown, responded to this reviewResponded October 15, 2010

Dear NMEB,
Thank you so much for the great review. I am very happy to read how pleasant you'd found our facility and location to be during your stay with us. I hope you were able to use the free Navy Pier trolley a time or two during your visits over there. We truly appreciate your comments and look forward to your return visit real soon. Sincerely,

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1,122 - 1,128 of 1,487 reviews

Reviewed September 27, 2010

Just stayed here this past weekend. The front desk ladies were all very helpful, especially Patricia. They even let me do a late check out due to my flight schedule. The location can't be beat with a Starbucks around the corner and 2 blocks to the L train. The rooms could be a bit quieter (heard people in the hallway and cars outside), but I guess that's city living. FREE WiFi too! Definitely a great stay overall :)

  • Stayed: September 2010
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Thank Karkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPbSPaul, Director of Operations at AC Hotel Chicago Downtown, responded to this reviewResponded September 30, 2010

Dear Karkies,
Thanks for the great review on our location and staff. Patricia is new to our family here and I will be sure to pass along your "props." Thanks so much! We hope we'll see you soon. Sincerely,

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Reviewed September 23, 2010

I picked this hotel due to its location and we were not disappointed! It was our first time to Chicago and it was great being so central that we were able to walk everywhere without having to bother with buses/trains etc. Our room was very spacious and looked out onto the street but we didn't have much problem with the street noise at all. The room was clean but it did feel like it could do with a bit of an update.
The staff were all very friendly, especially those on the door, I would have no hesitation staying here again as it was good value for money for such a central location.

  • Stayed: May 2010, traveled with friends
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Thank kat-liz10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPbSPaul, Director of Operations at AC Hotel Chicago Downtown, responded to this reviewResponded September 25, 2010

Dear kat-liz10,
Thank you for visiting us and the very nice words. We sincerely hope you'll come stay with us again real soon. Sincerely,

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Reviewed September 17, 2010

The room was a decent size for a downtown hotel. We had a room with 2 double beds. The refrigerator was a plus. Hotel is only a couple blocks from the el and even closer to bus routes. Great restaurants are all around. Loved Pops champagne bar. Definitely worth it if you can get a good rate.

  • Stayed: March 2010, traveled with friends
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Thank girlluxe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPbSPaul, Director of Operations at AC Hotel Chicago Downtown, responded to this reviewResponded September 18, 2010

Dear girlluxe,
Thanks for the nice comments... this is a great area, isn't it? We hope we'll see you again soon. Sincerely,

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Reviewed September 15, 2010

This hotel is in a wonderful location close to Michigan Ave. The staff are friendly and helpful and the hotel is very clean and the rooms well maintained. Highly Recommended

  • Stayed: September 2010, traveled as a couple
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Thank Cavalier1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPbSPaul, Director of Operations at AC Hotel Chicago Downtown, responded to this reviewResponded September 18, 2010

Dear PRJ01,
Thank you so much for the wonderful review. Please come visit again soon. Sincerely,

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Reviewed September 9, 2010

This is a nice hotel in a great location. Staff was courteous & helpful. I would definitely stay here again.

  • Stayed: September 2010, traveled as a couple
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Thank ValCat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPbSPaul, Director of Operations at AC Hotel Chicago Downtown, responded to this reviewResponded September 11, 2010

Dear ValCat5,
Thank you so much for the very nice comments. We hope you will come see us again! Until then...
Sincerely,

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Reviewed September 8, 2010

I have mixed feelings about this hotel. We stayed 6 nights in room 6256 (‘extra comfy’) and overall it was OK.

**** The good points:
1) The room was very spacious, beds are really comfy and sheets very good quality.
TV is amazing; there is also an empty fridge which is convenient for baby food and drinks.
2) staff: although clearly under economic pressure, they are all very polite and try to help most of the time.
3) location: simply amazing. Lots of shopping and restaurants around. We had several meals at California Pizza Kitchen and also Silver Spoon, both just outside the hotel. The hotel’s own Japanese restaurant is quite nice as well but a tad more expensive.
4) the gym is good says the husband.
5) There is a washing machine and a drier on 8th floor ($1 each).
6) we were allowed to checkout slightly later and it was really helpful.


**** The bad points:
1) Breakfast:
There was no indication, at the time I booked ("best rate with breakfast"), that breakfast was not onsite. This hotel does not have its own breakfast room. They just give you a mean $10 voucher per person to go to a local deli.
We complained to the manager that this web practice was border illegal.
2) Pool:
The pool is terribly cold and they use far too much bleach. The jacuzzi (as they call it “the Spa”) is shabby.
3) Room:
On arrival they first tried to allocate us a horrible room on 8th floor and we asked to change. I am glad we did. Then we had to call to get many basic things: robes, towels, proper glasses, sheets for the sofa, water bottles, hangers, and so on.
Windows are not sound proof and the noise from outside is a problem.
The air conditioning is too old - working well but quite noisy.
Furniture falls into pieces (the front bit of the desk).
Carpets are disgusting. My son walked 10 minutes in the room, and his socks had turned black.
The room was never done before 1:00pm. It was really annoying. Room service should accommodate the guests needs, not the contrary.
The room was never replenished – we had to phone every single day to get new toiletries, coffee, water etc. What a hassle.


What prevails is the sense that the hotel tries to cut the corners in every possible way; it is quite tiring to always have to ask for things.
Having said that we had a very good holiday overall because Chicago has got so much to offer.

  • Stayed: September 2010, traveled with family
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1  Thank cecilette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPbSPaul, Director of Operations at AC Hotel Chicago Downtown, responded to this reviewResponded September 18, 2010

Dear cecilette,
Thank you for choosing the Four Points for your stay while here in Chicago. It was a pleasure meeting you, and having you as our guest during your visit. Thank you for the detailed review of your stay with us and our facility. We truly appreciate the feedback and we will be better operators because of it. We look forward to seeing you next year. Sincerely,

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Additional Information about AC Hotel Chicago Downtown

Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range: $149 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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