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All reviewstrader joesgreat locationthe magnificent mileblock off michigan avenuemag milehot tubrush streetfree bottled waterfront desk staffsofa bedchicago downtownwithin walking distanceparking garageindoor poolself parkgirls weekendwalked everywhere
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Reviewed September 16, 2017 via mobile

Large, clean new rooms. Amenities are great, the bed is comfortable there is a safe for your personal belongings. Great location to the magnificent mile for shopping etc. Friendly staff. Would highly recommend and would stay again.

Stayed: September 2017, traveled as a couple
1  Thank bruncher34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara D, Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded October 22, 2017

Thank you for choosing the AC Hotel Chicago Downtown for you recent stay. Thank you for taking the time to write a review. As we pride ourselves in proving a memorable experience, we are glad to hear that you enjoyed your stay. We hope to see you in the future when your travels bring you back to Chicago.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2017

This is a nice hotel in a great location. It is one street over from Michigan at Ontario so you can walk to most of the downtown locations from here. The staff were pleasant and helpful and our room was recently renovated and a decent size for a "boutique" hotel.

We did not have the breakfast nor did we use the pool but we did sit out on the patio and it was nice to have the option to sit outside and read rather than in the room or in the lobby, which was very small.

My only complaint is that if you are in an interior room you may be looking out at a wall. Our first room was and we asked to be moved but were still almost looking at a wall.

Other than that it was a great place and the price was reasonable.

Room Tip: Outward looking
  • Stayed: August 2017, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank tripfoodie18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara D, Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded October 22, 2017

Sorry for the delayed response. Thank you for choosing the AC Hotel Chicago Downtown for you recent stay. Thank you for taking the time to write a review. As we pride ourselves in proving a memorable experience, we are glad to hear that you enjoyed your stay. We hope to see you in the future when your travels bring you back to Chicago.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2017

Check in went smooth and we went up to our room on the 6th floor. Very nice and updated, clean with great space for the two of us. Location was amazing and able to walk to a lot of great shopping, food and attractions. Most staff was friendly and willing to help.

The annoying stuff...
The cleaning staff had a few hiccups. The first time we got the room cleaned we showed up after being out all day at approx 7pm and they were cleaning our room! I have never been to a hotel where they cleaned my room that late.
The next day they proceeded to knock on our door around 8am to clean the room because we had asked about the room being cleaned at 7pm so two extremes seemed strange.
Another time they only left one clean towel for two people, not towel for the floor like previous nights and actually left their cleaner on our bathroom counter. We had to go down and take it to the front desk.
Light remained on the balcony during the night and no real good views but you are downtown so to be expected.
All in all the stay was good and would recommend despite the little errors.

  • Stayed: August 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 15, 2017

Thank you for taking the time to provide your feedback in regards to your recent stay at the AC Hotel Chicago Downtown.

We see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “3”; however, we also noticed that there were several missed opportunities. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience.

Sincerely,
Jai Smith
Front Desk Supervisor
AC Hotel Downtown Chicago
3129816600

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Reviewed September 12, 2017

Very basic hotel but a very good location for the mag mile and all the shopping. A street side room can be very nosey. The breakfast is very good in the hotel. The staff was very helpful. I would stay in this hotel again. The pool is nice for the children.

Room Tip: Nose free interior room.
Stayed: September 2017, traveled as a couple
Review collected in partnership with this hotel
1  Thank roberttyram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara D, Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded October 22, 2017

Thank you for choosing the AC Hotel Chicago Downtown for you recent stay. Thank you for taking the time to write a review. As we pride ourselves in proving a memorable experience, we are glad to hear that you enjoyed your stay. We hope to see you in the future when your travels bring you back to Chicago.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2017 via mobile

This Marriott brand has a contemporary urban feel. I recently stayed at this brand in Italy in two locations and the look and feel were similar.

The room was large and well appointed with lots of outlets for chargers. The bathroom was very modern with a large shower area and no tub.

The lounge on the 4th floor was large with a bar in the center of the room offering light food options at night and breakfast in the morning. The gym was rather small with 2 elliptical and 3 treadmills.

Front desk service was very good with polite and professional staff. I recommend AC Hotel if you are looking for a contemporary urban boutique hotel.

Stayed: September 2017, traveled on business
1  Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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