We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Place”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
AC Hotel Chicago Downtown
Ranked #64 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed February 18, 2013

This is a nice hotel. Very classy. It's right downtown within waking distance of great shopping and restaurants. The rooms are stocked with snacks and drinks at very high prices. Be careful. If you move them out of your way you will be charged for them!

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank atti2de2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (1,542)
Traveler rating
Traveler type
Time of year
Language
  • More languages

844 - 850 of 1,542 reviews

Reviewed February 14, 2013

Stayed in the four points in Chicago just the one night while there on business. Great location, I walked to the hotel from Lake/Clark (metro from O'hare) in about 20 mins on a sunny afternoon.
Hotel is what you expect from a Four Points, no bar or resturant but there are lots within a 10 minute walk.

Room was an OK size, fine for one person for one night. The bed was very comfortable and the bathroom clean. For just over $100 (plus tax of course) it was a good price for the location. You get a coffee machine in the room which I made due to being up early (jet lag) and it was as bad as everywhere!

My room on the 7th floor was also very quiet.

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Colin_Welwyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded February 15, 2013

Dear Colin_Welwyn,
Thank you for taking the time to share your experience while a guest at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted to hear you chose our hotel and happy that you enjoyed the comfortable bed and clean bathroom. We hope you will stay with us again when your travels bring you back to Downtown Chicago.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

I don't even know where to begin!!! We booked our room (Double Queen) through Expedia, upon check in we are told they don't have any available and supposedly Expedia told them we booked a King room. Now I have NEVER had a problem with what I book on Expedia and what I get when I check in until now. So they gave us a King w/ a sleeper sofa. Sheraton's website claims they have valet, not true. They DO NOT have valet let alone a bell hop waiting outside to help with your luggage. I was not impressed at all with the service. Our room was ok. The carpet in the hallways shows it age as well as the bathroom in our room. Took our son down to the pool and w e couldn't enjoy it due to all the hair floating in it!!!! GROSS!!!!!!! Second there is a sign posted telling you do to health regulations the Hot Tub is no longer in use and they have a wood board covering it up. In this day and age a company should be able to update their website to inform their guests about what is and what isn't available. Last I went to get my parking ticket validated from the front desk only to wait 15 min because they only had 1 girl working on a Sunday morning. Between the phone ringing and the line of people she didn't know what was going on. Very disorganized. With all the other choices of Hotels to stay at this would be 1 of the last ones I will stay at in the city.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank cubsfan29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded February 13, 2013

Dear cubsfan29,
Thank you for taking the time to share your recent experience at our hotel. Please accept our sincere apologies for the unacceptable service and accommodations you received during your stay. We pride ourselves on providing excellence in service for our guests and it is clear we did not achieve our goal or your expectations. Please be assured corrective action has been taken regarding your concerns to avoid a reoccurence for any guests in the future. We hope to regain your confidence in us and allow us an opportunity to serve you when you return to downtown Chicago. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

Perfect location, clean rooms, and super affordable! I frequent Chicago a lot, and I try to always stay here because I know I am getting my money's worth. Plus they usually have specials going on with discount rates.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jah0927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded February 5, 2013

Dear Jah0927,
Thank you very much for sharing your wonderful comments regarding your stay at the Four Points by Sheraton Chicago Downtown. We are delighted you always stay with us when your travels bring you to downtown Chicago. We look forward to providing you with a clean room at our perfect location. Please contact me for reservation assistance in the future. Thank you again for staying with us.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

My wife and I stayed at Four Points Sheraton in Chicago for our wedding anniversary in December. I had booked it via Priceline.com and got a great rate. It was clean, very nice, and extremely convenient to enjoy the sights of Christmas in Chicago! In fact, it was so good, we chose to stay there again with our daughter in January. I would highly recommend this option for the value.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tilleyhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded January 30, 2013

Dear Tilleyhome,
Thank you for sharing your experience at the Four Points by Sheraton Chicago Downtown during your stay in December and again in January. We are delighted you chose our hotel for your special occassion and wish you a Happy Anniversary. We are happy to hear you had a great time and returned again in January. We appreciate the opportunity to serve you as our guest and look forward to your return visit. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Great accommodation, close to many thing in mag mile area (One street west of Michigan ave). The staff was totally awesome. The could answer any questions you may have. The room was clean,smelled great and they were good size too. My daughter really enjoyed the pool, we used it both nights.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Amanda606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded January 25, 2013

Dear Amanda606,
Thank you very much for sharing your comments regarding your recent stay at the Four Points by Sheraton Chicago Downtown Magnficent Mile. We are delighted to hear you chose our hotel for your visit to Chicago. We appreciate your commetns regarding our awsome staff and clean rooms. We hope to see you again when your travels bring you back to Downtown Chicago.
Best regards,
Mary Orlando
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Very pleasant stay. Staff is very friendly and accommodating. Price makes it a great value. Nice sized rooms with balconies & large flat screen TV. Rooms have large closet, fridge & microwave. Great shopping & restaurants are all around.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mqtago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded January 24, 2013

Dear mqtago,
Thank you for taking the time to share your comments regarding your recent stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel during your visit to downtown Chicago and appreciate your comments regarding our staff and facility. We hope to see you again soon.
Best regards,
Mary Orlando
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Magnificent Mile
Courtyard by Marriott Chicago Downtown/Magnificent Mile
Near North Side
Courtyard Chicago Downtown/River North
Show Prices
Show Prices
Show Prices
Streeterville
Hyatt Centric Chicago Magnificent Mile
Near North Side
Fairfield Inn & Suites Chicago Downtown/River North
Show Prices
Show Prices
Show Prices

Been to AC Hotel Chicago Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about AC Hotel Chicago Downtown

Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range: $115 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Priceline, Booking.com, Hotwire, Hotels.com, Orbitz, Travelocity, Cheap Tickets, TripOnline SA, Cancelon and HotelQuickly so you can book your AC Hotel Chicago Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing