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“Great location & staff, but room not very clean”

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AC Hotel Chicago Downtown
Ranked #65 of 189 Hotels in Chicago
Certificate of Excellence
Columbus, Ohio
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location & staff, but room not very clean”
Reviewed January 7, 2013

I stayed here one night while attending a conference.
Pros:
- The front desk and door staff were incredibly helpful and accommodating, and the location was great.
- In room microwave and fridge would have been very helpful if my stay was longer, given the close proximity to grocery stores.
- Hotel gym was also well equipped for not being very large (about 8 or 9 total cardio machines, including three treadmills, and some dumbbells, bosu balls, and yoga mats.)

Con:
My only complaint was that my room was not clean. Evidence of prior guests was in bathroom (hairs) and most of the towels were either stained or dirty (hopefully just stained.) The top comforter on the bed was also stained/dirty - it really turned me off even though I usually remove it first thing anyway.

Cleanliness is a top priority for me in hotels so it took an otherwise Excellent rating down to Average.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LTA272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, January 18, 2013
Dear LTA272,
Thank you for sharing your comments regarding your recent stay at our hotel. We are pleased to hear you enjoyed the location of our property and the staff provided you with accommodating and helpful service. We also appreciate your comments regarding your room and have followed up accordingly with our housekeeping staff as cleanliness is extremely important to us. Thank you for staying with us and we hope to see you again soon.
Best regards,
Mary Orlando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (188)
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Davenport, IA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 5, 2013

We enjoy going to Chicago, and have stayed at the $our Points Sheraton several times. The staff is always pleasant and helpful. The location is excellent and I love the fact that you can self park right there - no hassle and no tipping needed.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hawkman50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, January 18, 2013
Dear hawkman50,
Thank you for taking the time to share your recent stay at the Four Points by Sheraton Chicago Downtown. We appreciate your comments regarding our pleasant and helpful staff and happy to hear your experience in our self parking garage was convenient for you. Thank you for staying with us and we hope to see you again soon when your travels bring you to Downtown Chicago.
Best regards,
Mary Orlando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2013

First time at this hotel and we were not disappointed. The hotel was very nice, clean and all of the staff were very friendly and helpful. The beds were extremely comfortable. It was nice having a refrigerator and microwave in the room. the pool and whirlpool were very nice. I would stay here again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rklen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, January 18, 2013
Dear rklen,
Thank you for taking the time to share your recent experience as a guest of the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel and very appreciative of the wonderful comments regarding our staff and facility. We hope you will continue to stay at our hotel in the future when your travels bring you to downtown Chicago. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 2, 2013

The location is great for walking to Navy Pier, the Hancock Observatory, and the Magnificent Mile.

The pool/jacuzzi area is fairly nice as well. It is located in a glassed-in area underlooking skyscrapers.

Rooms are fairly large and pleasant.

There is also a small gym.

The elevator requires a key card.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Taisia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, January 18, 2013
Dear Taisia K,
Thank you for your comments regarding your stay at the Four Points by Sheraton Chicago Downtown. We are delighted to hear you enjoyed our location and facility. Thank you for staying with us. We hope to see you again on your next trip to downtown Chicago.
Best regards,
Mary Orlando
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Illinois
Level Contributor
181 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed December 31, 2012

Overall: the hotel staff and property outscored the luxury brand hotels.

We stay in Chicago at least three times a year. This was our first stay with a 4 points Property as we tend to gravitate to the luxury brand hotels with suites but have grown tired of being nickel and dimed.

Location: Excellent, steps from the best of the Magnificent Mile; South of Water Tower, between Nordstrom + Nordstrom Rack, Apple Store, Coach, Joe's Steak & Stone Crab, Texas De Brazil, Uno Pizza.

Price: we booked 2 rooms for 1/2 the price of a regular room at a luxury hotel. Excellent value here!

Large Rooms; couch, coffee table, desk, fridge, microwave and sitting bench with room to spread out. We ate in one night with Pizza from across the street because the wait time was over 1 hour (this is Chicago).

FREE: Bottles of water, in room WI FI. Who doesn’t have electronics?

Clean; the bathrooms are very clean and updated with granite counters. Rooms are really cleaned each day not just a change of towels and beds made. Hallways, elevators and even garage is CLEAN.

Parking: park on 4th floor with easy access to our room was on the 8th floor. No waiting for the valet!
Front desk will validate to reduce price by $10 a day.

Staff: very friendly; everyone makes eye contact and exchanges pleasantries.

Pool. Not many downtown hotels have a pool and this one is nice.

Little things: the hallways were decorated with little Santa figures. Lobby is cozy.

BAD: We booked far in advance and requested adjoining rooms (with conformation from management of our request) only to be told when we arrived the rooms reserved for us were on different floors. We have children. Yes, they were able to change it but couldn’t provide the adjoining door. I noticed this with other reviews and can't understand the problem. This is an area of opportunity for the hotel to see the reviews and make changes- if you need to charge more then do so !

Needs Improvement: Nitpicky? Yes but demonstrates everything else is well covered.

We noticed the white bed skirts in the rooms had marks on them; likely from suitcases but should have been replaced.

Towels: clean but one was falling apart.

Lobby fireplace was never turned on despite being cold outside.

Lobby coffee was empty at 9am on Sunday. Room coffee is awful but usually is even at the best hotels.
Plastic cups vs glass: we want both.

Breakfast restaurant: staff member outside front door smoking. Out of orange juice and several other items to the point where we asked what they did have to serve. Very loud music for morning. Though, what we ordered was good and the place was clean.

Room Tip: If you want a good view you will have more street noise, that is just a fact with most hotels.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, January 18, 2013
Dear Joe R,
Thank you for staying at the Four Points by Sheraton Chicago Downtown Magnificent Mile and for sharing your experience on Trip Advisor. We are very pleased to hear you had an excellent experience during your stay with us. Thank you very much for your outstanding comments regarding our staff and facility. We hope to continue to be your hotel of choice when your travels bring you back to downtown Chicago. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 26, 2012

This is our 2nd time staying here the week before Christmas and we redeemed Starwood Points for this stay (so no "out of pocket cost" for the room). We picked this hotel (1) because it was the lowest point value (Cat3 hotel) compared to some of the other Starwood properties that were Cat.4&5, (2) we had our kids (ages 11 and 8) and room configuration suited our needs, and (3) can't beat the location! Rush/Ontario ( one block off MI Ave. with a ton of restaurants/shopping.

We opted for an upgraded room ( the Extra Comfy room). It has a larger sitting area and a sleeper sofa. However, even without the upgrade, all the rooms have a mini fridge and microwave (perfect for kids) and there is a Trader Joes literally next door! Oh yeah, and there is free wi-fi in all the rooms. Huge bonus.

As far as restaurants, we ate at Su Casa across the street - yummy Mexican (kids like the tacos off kids menu), and one block up next to Harley Davidson is Big Bowl (Asian). Kids love this place believe it or not. We also ate at E.Leaven which is adjacent to the hotel (breakfast/lunch only) but note, you cannot put your bill on your room tab. We also ordered carry out lunch one day from Buca di Beppo (2 blocks away) and the food was good but enormous portions. Had a lot left over!

We did touristy stuff- Willis Tower, Shedd, Field Museum, Am.Girl/Lego stores. Didn't make it to Museum of Science this time but worth the visit. It's one of our favorites and at Christmas time they have Christmas trees of the world on display.

The only thing that was disappointing is that the hot tub was SO hot two days - unbearable and one day was cold. Pool was also cool - kids didn't care but I would have liked to have a good hot (not boiling) soak in the hot tub. That being said, it wouldn't deter us from staying here again.

Not a big deal to us but there is no room service so if you want/need that, stay somewhere else!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ambit5109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Hotel Chicago Downtown

Property: AC Hotel Chicago Downtown
Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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