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“Close to everything!” 4 of 5 stars
Review of AC Hotel Chicago Downtown

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AC Hotel Chicago Downtown
Ranked #69 of 185 Hotels in Chicago
Certificate of Excellence
BA, Argentina
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Close to everything!”
4 of 5 stars Reviewed December 16, 2012

Location, location, location. Just steps away from the Magnificient Mile and from every other single major attraction in wonderful Chicago. You are welcome by the most cordial people who are always only ready to help you. We were there in the midst of winter and our room looked onto the most lovely terrace, with pine trees and everything.
Bedroom was very clean and comfortable. We could make our own tea and coffee every morning and night, which was a nice plus.
The best part? The doorman always greeted us by our name!! I know it may sound silly but when you are so far away from home (we had traveled all the way from Argentina) it was like coming home.
We were there in Jan 2010 (don´t know why we can´t tick that option)

  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank AleThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Powell, Ohio
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 10, 2012

This was a great hotel. We had plenty of room, it was clean, all staff from the doormen to the front desk people to housekeeping were excellent and welcoming. They treated our girls in a way that showed they knew how special and exciting this was for us. The beds were very comfortable. We had the AG package for 169/night and it included cookies, milk, and a soft pink AG doll bed. We paid an extra $18 so we could get a second doll bed since we had two girls. My mom did not get the AG package for her room and paid 199/night, so the AG package was a great deal. It was about 6-8 blocks to American Girl. One day we walked, but the second day we took a cab (yes, we went to AG twice) because it was cold and rainy (about $10 total). Anytime we needed help with directions or transportation issues, they were helpful and knowledgable. We would definitely stay in this hotel again. Thank you Sheraton Four Points!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ohiogirlmomwife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, December 28, 2012
Dear Ohiogirlmomwife,

Thank you for your review of the Four Points by Sheraton Chicago Downtown. It's great to hear that you had such a fantastic experience in Chicago. We are very happy to have been a part of it! I will pass on your great comments to the Door and Housekeeping staff. We look forward to seeing you on your next trip to Chicago!

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davison, Michigan, United States
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 10, 2012

We stayed here for the American Girl Package. Had a mishap when we first checked in but it was soon sorted out and the customer service was outstanding after that. The staff are very friendly and love to help you figure out where you want to go and how to get there. The room we had was huge (two doubles and fold out double couch) and very clean. The room has a microwave which came in handy. The American Girl items were waiting when we arrived to the room and my granddaughter loved the robes (both for her and her doll) and the travel bed. The cookies and chocolate milk with the note from the hotel were a very nice touch. There is a pool for kids and a whirlpool/hot tub for adults, which is great after a long day of walking. The location is excellent. It is right on the corner, just a block away from Magnificent Mile and central to quite a lot. The hotel's restaurant E-Leaven has a big selection of yummy pastries and does a great breakfast. Buca's was very convenient and had great pizza. I highly recommend this hotel, especially if you're doing the American Girl Package as you are literally 4 blocks from American Girl Place.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Becky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, December 28, 2012
Dear Becky P,

Thank you for your review of the Four Points by Sheraton Chicago Downtown. We are very pleased that you and your American Girls had such a great time! It sounds like you had a very full trip! We hope to see you again on your next trip to Chicago.

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mattoon, Illinois, United States
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 8, 2012

We received a great deal on this hotel from hotwire.com. The staff was great. The room was clean and comfortable. This hotel is in a great location. We did not have any problems while staying here. Will stay again!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, December 28, 2012
Dear Laura M,

Thank you for your review of the Four Points by Sheraton Chicago Downtown. I am very glad you had an enjoyable stay at our Hotel. We take pride in our service and we always love to hear our guests had a good time. We hope to see you again soon.

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
69 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 2, 2012

The hotel is perfectly located just a block of N Michigan Ave. Rooms are what you expect, spacious, clean w/ flat screen, coffee maker etc. Just what you get in all hotels within the Sheraton family. The only drawback is that the hotel has no bar, but there plenty around. North Michigan Avenue shopping and tons of restaurants are just a quick walk away. Staff is very friendly and gives a very good service. Great place to stay for business and pleasure alike.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank ralf_Stephanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, December 28, 2012
Dear ralf_Stephanie,

Thank you for your review of the Four Points by Sheraton Chicago Downtown. I am very happy that you found our hotel so accomodating and our staff so helpful. We hope to see you back again soon. Thank you!

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
191 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed November 22, 2012

Great location. Just 80 yards from the Magnificent Mile and close to the subway. Center of many decent and good restaurants. A few hundred yards from the Loop.
The hotel is clean and the staff is very friendly.
The rooms are big and very clean. Although the hotel is very central but still it is in a quite street.
The price is very reasonable . Definitely I will try to stay in this hotel on my next visit to Chicago.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank atesakinci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, November 23, 2012
Dear atesakinci,

Thank you for your great review of the Four Points by Sheraton Chicago Downtown. I am very happy that you enjoyed your stay so much. We do love our location as well. I am also very pleased that you found the staff so friendly and our rooms so clean. We look forward to seeing you again on your next trip to Chicago.

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga TN
Level Contributor
66 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed November 20, 2012 via mobile

Great location right across the street from Pizzeria Due and next door to a trader joes and Starbucks.

The rooms seem a bit dated... I was expecting a more modern feel but the rooms were clean and the beds are the most amazing beds of any hotel I've stayed at. Was like sleeping on a cloud! Tv had a great selection of channels too.

The only negative was no bath soap, only face/hand soap in the room.

Great value for the price paid, I would stay again for sure.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank TN-610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, November 23, 2012
Dear TN-610,

Thank you for your review of your stay at the Four Points by Sheraton Chicago Downtown. I am very pleased that you enjoyed your room and especially you bed, it's always nice to find a good bed when away from home. We hope to see you again on your next trip to Chicago.

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel Chicago Downtown

Property: AC Hotel Chicago Downtown
Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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