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“Good size room, great location” 4 of 5 bubbles
Review of AC Hotel Chicago Downtown

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AC Hotel Chicago Downtown
Ranked #72 of 187 Hotels in Chicago
Certificate of Excellence
Strathaven, United Kingdom
Level Contributor
272 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Good size room, great location”
4 of 5 bubbles Reviewed September 30, 2012

Once we had realised we were at the wrong Grand station (chose the wrong line!) we soon found the hotel. Given a good-sized room but no welcoming gift that my status entitles me to. Also, around the hotel are various other "offers", none of which were mentioned to us. Room was fine. Breakfast pretty standard.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Travel_Duck_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, October 14, 2012
Dear Travel_Duck_UK,

Thank you for your review of the Four Points by Sheraton Chicago Downtown. I am pleased that you found the room comfortable. I apologize that we did not offer you your SPG Welcome Gift. If you contact me at the Hotel I will be sure to have your points credited. Thank you again, we hope to see you next time.

Sincerely,
Jared Hassler, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,338 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (180)
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English first
New York City, New York
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed September 28, 2012

Great if your looking for a place that is super central to downtown Chicago and the price that you are booking it for works with your budget... however the hotel is only ok... the rooms are kind of dark and they are nothing special, I have stayed at other Four Points and have had really nice rooms, these rooms are great for sleeping and then heading out to see the city. The front desk staff is not very helpful, they are not un polite they just don't really care. However, the two door mans are AWESOME! They are sooo nice and super helpful, ask them questions they are great!

Room Tip: Don't get a corner room, I got a corner room and it was super super dark!
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank patricia m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, October 5, 2012
Dear patricia m,

Thank you for your review of the Four Points by Sheraton Chicago Downtown. I am very pleased that you found the doormen so accomodating and that you found the hotel to be a good homebase for your trips around the city. We hope to see you again on your next trip to Chicago!

Sincerely,
Jared Hassler, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san Jose
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 26, 2012

We really liked this hotel. The room and bathroom have a good size. Very clean, and good service. FREE WIFI on your room. Complimentary bottle of water, coffee maker, and also has a small refrigerator. Staff was great. Excellent location!

Negative; air condition was not working properly. At night, at some point the room gets very warm and suddenly gets very cold. I have noticed this same problem at other Four Points locations, it seems the a/c just turns off on the middle of the night, and turns on automatically in the morning.
I had like more light on the room, it has no ceiling light, just on the lamps on the nightable.
It has a bakery next door, although a little expensive and not good. You cannot sign the tab to your room.

Room Tip: Would stay here again for sure!!!
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beahoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, October 5, 2012
Dear beahoy,

Thank you for your review of the Four Points by Sheraton Chicago Downtown! I am very happy that you found our staff so helpfull. I have mentioned your concerns about the A/C in your room to our Chief Engineer and he is addressing this. Thank you again, we hope to see you on your next trip to Chicago.

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

Did what it said on the tin... The hotel was clean and room was huge. Far bigger than we needed.

The cost was reasonable considering the area, it really is where you want to be if only visiting Chicago for a few days like we were. Although it was a little above what I wanted to pay you save in transport costs etc. and benefit from the excellent location.

Close to all the hotspots, walk to the beach, bit of a further walk to millennium park, extremely close to the best shops and the nearest metro stop. We saw all that we wanted of Chicago and didn't use public transport once! The Zoo, Millennium Park, the beaches, The Purple Pig, Old Town, Yolk, the Hancock Tower.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Will H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, October 5, 2012
Dear Will H,

Thank you for your recent review of the Four Points by Sheraton Chicago Downtown. It sounds like you really had a full trip to Chicago! We are very pleased that we were able to be such a great home base for your trips around town. We hope to see you next time you are in Chicago!

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, AR
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 23, 2012 via mobile

Arrived early to the hotel and was greeted by a very friendly front desk - she got us an early check-in and it was probably the quickest and easiest check-in experience I've ever had. Free wifi in the hotel and the location is close to everything. Great experience and a thumbs up to all the staff.

Stayed September 2012, traveled as a couple
Helpful?
Thank undercovert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, October 5, 2012
Dear undercovert,

Thank you for your great review of Four Points by Sheraton Chicago Downtown! I am very pleased that you had such a good arrival process. I am also pleased that you found our location so convenient to your travel needs. I will be sure to pass on your kind words to our staff. Thank you again, we hope to see you soon!

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 23, 2012

We reserved under the American Girl package at this hotel and it was fantastic. The doll bed was a hit with my daughter and the milk and cookies were appreciated. The package price was especially good. The location was excellent in relation to shopping (and the AG store). The room was very clean (even smelled good). The pool/hot tub area had excellent towels (none of those flat, crappy towels) and even though we didn't use the workout area, it look good too! Only drawback was the restaurant (e-leaven?) - we got $20 in food vouchers and so had breakfast there. We did not like our food at all, so was really glad I only had to fork out an add'l $7 for it (instead of the full $27).

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MidwestMom3945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, October 5, 2012
Dear MidwestMom3945,

Thank you for your review of your stay at Four Points by Sheraton Chicago Downtown. We are so pleased that your daughter enjoyed her American Girl package! I am sorry that you did not have a good experience for breakfast but I am glad that you found the pool to be comfortable. We hope to see you on your next trip to the American Girl Store!

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yuma, Arizona
Level Contributor
100 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed September 20, 2012

This hotel is in a great location - lots of shopping and easy access to downtown. The staff members were always friendly, and the property was always clean. My room was a good size: king bed and a sitting area with sofa. The view overlooked a courtyard. It wasn't exciting, but much better than any "light well" you may have previously encountered. My only 'beef' with the room was the slightly worn look of everything. It looks as if the rooms had been redecorated about 5 years ago so they weren't dated, just looking a bit tired. The bathroom was fine, but the tub surround looked as if they had caulked over mold. Not appealing. Another oddity for me - the rack holding clean towels was over the bathtub. This mean that every time you showered, they would get splashed & steamed.

I didn't get to use the guest lounge, dining, and business center; however, I walked through one late evening and found the area to be well appointed and inviting. Another bonus - a washer & dryer available to the guests. It is coin operated. I spent 7 nights in Chicago and then had to immediately travel to another city for 5 more nights. Being able to do a load of laundry before I flew out the next day was a relief.

Room Tip: I was given a room on the Starwood Preferred Guest level (8th floor) and found it to be quiet.
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aaron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, Front Office Manager at AC Hotel Chicago Downtown, responded to this review, October 5, 2012
Dear Aaron L,

Thank you for your review of the Four Points by Sheraton Chicago Downtown! I am very pleased that you found our staff to be so friendly. I am also pleased that you found our laundry room to your liking. Thank you again and we hope to see you soon!

Sincerely,
Jared Hassler, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel Chicago Downtown

Property: AC Hotel Chicago Downtown
Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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