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“Solid hotel in a great location”

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AC Hotel Chicago Downtown
Ranked #63 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed April 19, 2012

This is our go-to hotel when staying in Chicago. The location of the hotel is fantastic, a short walk from the Millennium/Randolph train station and one block off Michigan Avenue. The doormen are tremendously kind and helpful. The rooms are a bit run down but the beds are comfortable and we have never had maintenance issues (outside of slow draining tubs). The pool area and exercise room are nice and towels are always available. There is an outdoor patio next to the pool that is quite nice as well. The front desk staff has been hit or miss but has improved over the years. We have also found this has become a bit of a "party" hotel. In the mornings, many of the rooms have cases upon cases of empty beer cartons outside for housekeeping. However, we have never had to complain about noise. The free wi-fi is key to the advantage of this hotel. The sushi restaurant is wonderful, some of the best I've had in area. This was a terrific surprise. My biggest complaint is that housekeeping only leaves you one bar of soap. So you must take the bar from the bathroom counter into the shower with you and then return it so you can wash hands. a pretty trivial complaint. We have stayed at the Westin, Sheraton Towers and W - but always have come back to the Four Points. We will continue to use this our weekend getaway hotel.

  • Stayed: March 2012, traveled as a couple
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Thank dani_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded April 23, 2012

Dear dani_travel,
Thank you for taking the time to share your experience during your recent stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you enjoyed your stay with us and appreciate your comments and recommendations for improvement. We look forward to welcoming you back when your travels bring you back to Downtown Chicago.
Best regards,
Mary Orlando, General Manager

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903 - 909 of 1,486 reviews

Reviewed April 18, 2012

Excellent staff and good location help out this hotel. It was a good hotel for us as we do not need someone fawning over us at a hotel. The things that are important to me are location, friendly staff, comfortable bed, and a hot tub. This hotel has all of these as well as beiing well staffed.

  • Stayed: April 2012, traveled as a couple
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Thank ziggypop58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded April 19, 2012

Dear ziggypop58,
Thank you for sharing your comments regarding your recent stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We apprecitate your "four star" rating of our hotel and happy to hear you enjoyed your stay with us. We hope to see you again soon when you return to Downtown Chicago.
Best regards,
Mary Orlando, General Manager

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Reviewed April 17, 2012

The location is very convenient if you're not planning to drive (since we had read that parking was expensive downtown!). We bought the CTA 3-day pass for $14 pp and took the subway to Grand station - from there only two blocks east and two blocks north to the four points. It was also easy to travel to other areas of interest by catching a bus either by walking one block south from Ontario street (to Navy Pier) or one block east to Michigan Avenue (to Lincoln Park Zoo). Its nearby all the downtown sights - Water tower, John Hancock building and downtown shopping. Easy to take the CTA red line from Grand to Millenium Park.

Food is easy - breakfast at Eggsperience Cafe (3 blocks west), Portillos for the famous Chicago Hot dogs (4 blocks west) or Chicago Deep Dish Pizza at Giordano's (3 blocks north).

We had a room on the 8th floor, far from the elevator, and it was quiet. The staff were friendly and managed to arrange for an early check-in for us around 1pm as we arrived around 11am. Opted for starwood points instead of housekeeping - clean towels and additional toiletries were provided on request (although sometimes we had to call a few times when they didn't arrive).

Free wi-fi, free water in the room. Swimming pool is heated, kids loved it plus it is only 3 feet to 3.5 feet deep - so its a perfect depth for them - a bit shallow for the adults to swim - but still great for the kids.

Overall a great location.

Room Tip: For families travelling with kids, they have two bedroom suites.
  • Stayed: April 2012, traveled with family
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Thank traveller1688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded April 23, 2012

Dear traveller1688,
Thank you for your recent review regarding your experience while a guest at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel for your first visit to Downtown Chicago. Thank you for providing us with the opportunity to serve you and we look forward to welcoming you back when your travels bring you back to Downtown Chicago.
Best regards,
Mary Orlando, General Manager

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Reviewed April 15, 2012

This was my first stay in downtown Chicago and i was a bit apprehensive about staying in a downtown area. Well this hotel made it easy. Its located within easy walking distance to the Magnificent Mile and great food. The staff are very friendly and helpful. The hotel has a a heated garage for those cold months, there is a Trader Joe's market around the corner& and a pretty good sushi restaurant right as you go out the lobby. I can't say enough about the bed! Very comfortable with fluffy blankets and thick feather pillows. My room was a standard king and on the small side but i only slept there anyway. It was clean and housekeeping did a good job on keeping my mess in check. Overall i will be using this hotel for future business and leisure stays.

  • Stayed: April 2012, traveled on business
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Thank krazymex30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded April 23, 2012

Dear krazymex30,
Thank you very much for your wonderful review regarding your recent stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We appreciate your comments regarding your stay at our hotel and the amenities you experienced. Thank you for choosing our hotel for your first stay in Downtown Chicago. We look forward to welcoming you back when your travels bring you to Chicago for business or leisure. Please contact me directly for further reservation assistance.
Best regards,
Mary Orlando, General Manager

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Reviewed April 8, 2012

The accessibility to the main areas in Chicago is really terrific - at most 15 minutes walk from anything and nearer just a few.

Free wireless internet - good. Gym - small but with half-decent running machines. Staff - helpful but require a more disciplined approach (wrestling with one another in the elevators?). TV in room - very good digital quality. Air conditioning - effective but somewhat noisy. Bed - excellent as all Starwood properties are. Bathroom - adequate but dated, like the rest of the furnishings.

We were on the 8th floor which was relatively quiet (we had no view and the external air conditioners kept a white noise constantly).

It comes to this - do you want location and relatively inexpensive (we used only 7,000 Starwood points to stay per night) or do you want the 4 star hotel experience like a W or JW Marriott?

Room Tip: Higher up, away from the elevators and incredibly noisy ice machine!
  • Stayed: April 2012, traveled as a couple
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Thank manu_sarna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded April 11, 2012

Dear manu_sarna,
Thank you for taking the time to write a review regarding your recent stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are pleased to hear you enjoyed the location and hotel. We hope to see you again on your next trip to Chicago.
Best regards,
Mary Orlando, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2012

I had the worst experience in a hotel with the manager. Can't believe she is allowed to work wirh customers. Genise, the manager, was rude, not willing to help customers or even talk properly to me. Never coming afain

  • Stayed: April 2012
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1  Thank Luis1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded April 11, 2012

Dear Luis 1968,
Thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. Please accept our sincere apologies for the service you experienced. We will follow up accordingly at our property and hope you will provide us with another opportunity to serve you and regain your confidence in us. Please contact me directly for future assistance.
Best regards,
Mary Orlando, General Manager
(312) 981-6601

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Reviewed April 5, 2012

Pros: This hotel has a great location with a nice non-fancy resterant attached. Everything downtown is within walking distance.
Attached to Trader Joe's to grab snacks.
Clean rooms.

Cons: The pool is a little small for families so don't plan to spend a lot of family time here.

  • Stayed: March 2012, traveled with family
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Thank sg620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this reviewResponded April 16, 2012

Dear sg620,
Thank you for taking the time to share your experience during your recent stay at the Four Points by Sheraton Chicago Downtown. We are delighted you enjoyed your stay and look forward to welcoming you back when your travels bring you back to Downtown Chicago.
Best regards,
Mary Orlando, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about AC Hotel Chicago Downtown

Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range: $151 - $535 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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