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Thompson Chicago, a Thompson Hotel
Ranked #8 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed October 14, 2013

Very nice and new hotel, located in the heart of downtown Chicago. They just opened up and still have some minor bugs to work out, but overall it was a good experience. The people who worked there were all very friendly (sometimes a little too much so though), and always went above and beyond. The hotel also has some very nice special accommodations, such as free basic breakfast and coffee every morning, and a (borrowable) umbrella to use in case it's raining outside.

Stayed: October 2013, traveled with family
Thank shungui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,084 - 2,090 of 2,210 reviews

Reviewed October 12, 2013

My husband and I stayed at the Thompson Hotel in Chicago for our anniversary and the hotel was beautiful, clean and staff all very helpful and extremely friendly. Mark the Conceirge was EXCEPTIONAL...went above and beyond to help us when we thought it was impossible and HE MADE IT HAPPEN (he was without a doubt the greatest part of our stay at the Thompson)......in turn made our anniversary that much more special. I would recommend this hotel to anyone looking for a great stay in Chicago. It is also situated in a great location with great shops and restaurants steps away.... 10 out 10.....

  • Stayed: October 2013, traveled as a couple
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1  Thank 88Simon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

Mark Roberts was amazing. I needed help getting a surprise to my daughter for her birthday and he gave me a number of suggestions. He is going to pick up cupcakes for me! What a great addition to your staff

  • Stayed: October 2013, traveled solo
    • Service
1  Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

I stayed at the Thompson on its opening night. The hotel is in a great location and is beautifully appointed. With time, and as another reviewer aptly notes, after working out their kinks, I would expect the hotel to achieve 5-star status. All staff were super friendly and hospitable. Recognizing that this was opening night, here are some suggestions to management: 1) turn down the lobby music (it was at disco levels during the two days we were there; I couldn't imagine how anyone could hear themselves think!); 2) provide instructions on how to use the shower (the faucet design is so modern and complicated, it was difficult to get really hot water -- one time it worked; the second it didn't (brrr!)); 3) you need a "business center" where guests can log on and print out their boarding passes and/or other documents; 4) the fitness room needs fans, towels, disinfectant wipes and bottled water or cups; the TVs were not hooked up but seemed to be hung at locations that would not be seen by anyone using the equipment; 5) rooms need luggage racks and a convenient outlet box to hook up one's laptop, phone chargers, etc. (for a brand new hotel, I was surprised by the lack of convenient outlets); and install phones near the elevators on each floor (so guests can call the front desk especially when they're having problems with their room key (like I did). Again, I think this will be a great hotel if and when these issues can be resolved and especially once the restaurant opens.

  • Stayed: October 2013, traveled on business
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Thank moragatravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

I stayed at the Thompson Chicago with my wife this past weekend. Overall, I would say that the hotel is very nice, and the location is great. However, being that they just opened, they still have some kinks to work out.

Some of the issues that I ran into include them not providing us with a luggage rack when I checked in, them assigning our room to someone else a minute after we checked in, and they messed up the checkout clock (they checked us out of our room 4 hours early).

Besides these issues (which in the grand scheme of things weren't too bad), I was very happy with my stay. The room was appointed very nicely and the staff was very friendly (sometimes overly so). They did provide free breakfast, because the hotel restaurant was not ready at the time (although I wish it had a little larger selection).

Overall, I was happy with the location, and I got a good price on the room via Hotwire.

  • Stayed: October 2013, traveled with family
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1  Thank MikeyBoynton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

Stayed: August 2017, traveled with family
Thank Jean Francois R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago
Google Translation

  • Stayed: November 2017, traveled as a couple
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    • Rooms
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Thank mbm2473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve S, General Manager at Thompson Chicago, a Thompson Hotel, responded to this reviewResponded 1 week ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thompson Chicago, a Thompson Hotel

Address: 21 E. Bellevue Place, Chicago, IL 60611-1174
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 192 Hotels in Chicago
Price Range: $179 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Thompson Chicago, a Thompson Hotel 4.5*
Number of rooms: 247
Official Description (provided by the hotel):
Imagine your own luxe studio in the skies overlooking the hip Gold Coast neighborhood's leafy streets, with sweeping floor-to-ceiling vistas of the Chicago skyline and Great Lake waterscape daring you to look away. Parking available for additional fee per night. ... more   less 
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