As a Japanese, I've been searching for a decent sushi place (hopefully by a Japanese owner) in Chicago. Since my mother was visiting from Japan, we were really excited to dine at Itto Sushi since so many reviews mention how authentic this restaurant is. We were absolutely disappointed not because the food was mediocre but both food and service were absolutely awful. So awful that I'd feel really sad to read anyone calling this place authentic. Sushi rice was old, stale, and dry, possibly from the previous day, and it crumbled, and it was coated with so much wasabi. Okay I'd take the fact that this is in Chicago and fish is not really fresh and too expensive for its qualify. After all, we don't live in California or NY. But shari, the foundation of sushi, this sushi rice made by a Japanese chef, is simply unacceptable. I'd enjoy sushi in my neighborhood (Hyde Park) made by non-Japanese chefs a lot more. My mother and I had to speak up to the waitress, who brought the owner's wife. She admitted that the chef used the old rice because they did not want to waste it and every sushi chef does it-- I am sorry, but I've worked as waitress at a few sushi restaurants in California, and that is unheard of. She continued to say that the American customers won't know the difference anyway so she did not think it was a big deal (we were speaking in Japanese). Our jaws just dropped and we were speechless. What a disappointment and embarrassment to see a Japanese-run restaurant in a posh neighborhood getting away with such poor quality sushi! By the way, I am not some kind of sushi-snob. I am just a simple Japanese sushi lover who occasionally likes to eat good nigiri (I don't really eat fancy rolls).