I didn't get to stay here because my flight was cancelled and the airport shut down.
I contacted the hotel by phone. Although my room booking had a "no refund for cancellation" policy, and even though it was well into the night of my check-in date [we were stuck on the runway for over 6 hours] they understood our situation and immediately offered us a full refund and credited my account. The service was highly professional all the way from start to finish, including sending me an e-mail with copies of their bookkeeping statements confirming the refund. Next time I go to Chicago, I'll definitely stay there. I can fully understand why some many people give them such high marks.
- Official Description (provided by the hotel):
- Conveniently located downtown in a landmark building designed by renowned architect Mies van der Rohe, luxury hotel The Langham, Chicago is just minutes away from the boutique-lined boulevards of Chicago’s retail hub and within walking distance to many of the city’s premier tourist sites. ... more less
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