My husband and I stayed at The Langham Chicago for one weekend night and were looking forward to the stay based on Tripadvisor ratings. The main disappointment was the service, which was not the seamless experience of a true 5 star hotel. Upon arrival, the bell staff unloaded our luggage from the car but then awkwardly handed the luggage back to us; I would have expected an offer to help us with the luggage up to the 2nd floor reception or even take the luggage directly up to our room. The valet could not spell my last name correctly, even though it is only 4 letters long and I spelled it for him multiple times. The parking charge never made it onto my bill, which caused further confusion and inconvenience upon checkout. The worst service blunder was with housekeeping. We took a nap on the afternoon of check-in and the privacy light was turned on. Housekeeping attempted to enter the room, announcing her presence and knocking but not waiting for a response before opening the door. I have no idea why the room would need servicing at 3 pm on the day of check-in as it was too early for turn-down service. Positives were the front desk staff who were gracious and friendly, allowing us early check-in at 10 am.
The hotel is beautifully decorated, and rooms were spacious and well-designed. It is already showing signs of wear and was not as clean as we would have liked. There was also debris on the hallway floor which was seen at 10 am and still there at 2:30 pm. It is not the most convenient location for shopping on the Magnificent Mile, but the short walk is not too bad. We got a highly discounted rate on Hotwire so we might consider staying here again, but I would not pay full price for this hotel when the service at the other 5 star Chicago hotels is much better.
- Official Description (provided by the hotel):
- Conveniently located downtown in a landmark building designed by renowned architect Mies van der Rohe, luxury hotel The Langham, Chicago is just minutes away from the boutique-lined boulevards of Chicago’s retail hub and within walking distance to many of the city’s premier tourist sites. ... more less
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