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“Wonderful Room, Excellent Staff!”

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Fairfield Inn & Suites Chicago Downtown/River North
Ranked #16 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Alpharetta, Georgia
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wonderful Room, Excellent Staff!”
Reviewed May 30, 2014

My daughter and I spent the weekend in Chicago before our annual visit to my mother in Milwaukee. At check-in, we were offered an upgrade to a Junior King suite at no extra charge. Our 12th floor room was clean, bright and spacious, and was equipped with a small refrigerator, microwave and large bathroom with a 5' shower. The fold out couch and bed were very comfortable, and the complimentary breakfast was excellent. Fresh scrambled eggs and sausage each day, with plenty of fresh fruit, cereals and breads to fill everyone's desires. The location was very convenient to the Loop, Magnificent Mile, and all downtown attractions. I highly recommend this property!

Room Tip: Request upper floors
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  • Stayed May 2014, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, June 2, 2014
Thank you for the excellent review and recommendation! Glad to see that you and your daughter were able to enjoy a quick stop at our hotel and that our staff was able to make such a positive impression. Hope to see you back soon!

Sincerely,
Matt Noonan, Front Desk Manager
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716 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (222)
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English first
muskegon michigan
Level Contributor
2 reviews
Reviewed May 29, 2014

We stayed at the Fairfield Inn for three nights this past weekend. Overall this is a very nice hotel. The staff is very friendly and helpful. The location is great for walking and biking. Their breakfast was really god with many choices. Our room was really large and the showers were extra nice.
But there is one glaring problem. We were on the third floor, and right below us is a nightclub called Underground. Starting around midnight this place is just LOUD. The bass is beating until 4am. Then the people start leaving, drunk and loud. Sleeping through this is just not possible. If you stay ask for a high room, and bring ear plugs.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
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Helpful?
Thank mark88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, June 2, 2014
Thank you very much for taking the time to review our hotel and I am happy that you were completely satisfied with the service and location of our hotel! We are in a very busy part of Chicago which draws crowds at all hours of the day and night, All of our standard king rooms are in the rear of the hotel and tend to be much more sheltered from the hustle and bustle!

Regards,
Matt Noonan, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
3 reviews
Reviewed May 28, 2014

My husband and I have an excellent experience with our stay at Fairfield Inn on Memorial weekend. The staffs at the front desk and the canteen are all very friendly, helpful and excellent attitude; greeting us every time we returned to the hotel. Especially Ms. Danielle took extra steps to assist us in every way. We did appreciate her help! We will definitely recommend Fairfield Inn to our friends.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, June 4, 2014
Thank you for the excellent review and for recognizing Danielle's amazing customer service! We are very fortunate to have a dedicated team here at the Fairfield and she is no exception. Thanks to numerous excellent reviews like yours, we were awarded the Certificate of Excellence in 2013 our opening year, so thank you very much for continuing that trend now in 2014. Hope to see you back soon!

Sincerely,
Matt Noonan, Front Desk Manager
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Omaha, Nebraska
Level Contributor
15 reviews
7 hotel reviews
Reviewed May 28, 2014

Traveled to Chicago for the weekend to visit an exhibit at the Museum of Science and Industry and chose to stay here. It was fairly close public transportation and restaurants. Staff was extremely friendly and attentive. Rooms were comfortable and clean.

  • Stayed January 2014, traveled with friends
    • Value
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Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, May 29, 2014
Thank you for the review! Glad to see that our service and cleanliness stood out as we strive to be the cleanest and friendliest hotel in the Windy City. Hope to see you back soon!

Sincerely,
Matt Noonan, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan Center, Michigan
1 review
Reviewed May 27, 2014

This is an excellent hotel. All staff members that we interacted with were very helpful and very friendly. Everyone from the front desk staff to the staff that helps in the breakfast area; provided excellent customer service. The hotel is clean and
well-maintained. The location is great as well. The price seems very reasonable as well considering that it so close to so many different sites. While it's true that there is a very active fire station right next door It really bother us since we are pretty heavy sleepers. Overall this is a great hotel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank User1234568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, May 29, 2014
Thank you for the perfect review! Glad to see that you enjoyed all aspects and that the Chicago Fire Department did not bother you during your time with us. We look forward to seeing you back sometime this summer for all of the festivals and concerts that are heading to Chicago!

Regards,
Matt Noonan, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 27, 2014

Our reservations didn't work out at a previous hotel so we quickly got online to find another Marriott in the area, this one popped up and for a great price! Everybody we dealt with could not have been nicer or more accomodating. I'll 100% be staying here again on my next trip to Chicago. The room was clean and the bed was comfy!

  • Stayed May 2014, traveled as a couple
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Helpful?
Thank 792jenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, May 29, 2014
Glad that we were able to accommodate you so last minute and that you 100% enjoyed your stay! Thank you for the recommendation and we look forward to seeing you back soon.

Take care!
Matt Noonan, Front Desk Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
Reviewed May 27, 2014

Hello! My daugther and I stayed at this hotel and enjoyed every aspect of it! The check-in was great- Stephanie was great and I loved how she remembered my name! The breakfast was great along with the service! The breakfast staff was on point! The room we had was perfect! Will recommend this hotel to my friends/family! They are above and beyond on the customer service!!!! LOVED IT!!! :)

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeChelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review, May 29, 2014
Thank you for the awesome review and seal of approval! Spread the word to everyone, we very much appreciate it. I will make sure Stephanie sees this - she is a wonderful part of our team, so thank you for taking the time to recognize her efforts. See you back soon hopefully!

Sincerely,
Matt Noonan, Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Chicago Downtown/River North

Property: Fairfield Inn & Suites Chicago Downtown/River North
Address: 60 W Illinois St, Chicago, IL 60654-4805
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #16 of 189 Hotels in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites Chicago Downtown/River North 3*
Number of rooms: 180
Official Description (provided by the hotel):
The Fairfield Inn & Suites Chicago Downtown/River North is a newer LEED-Certified Marriott hotel in downtown Chicago. Located in the trendy River North neighborhood just north of the Loop, this unique hotel offers full-service amenities at the Fairfield value. Enjoy free breakfast, property-wide WiFi, modern furnishings and high-tech amenities. Surrounded by the city's best restaurants and nightlife, our Chicago River North hotel is also within walking distance to Navy Pier, Magnificent Mile shopping, Millennium Park and Lake Michigan. Self and Valet parking is available (fee) and along with nearby convenient CTA and Union Station trains. ... more   less 
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