We stayed for 6 nights on our recent family vacation and the staff and management were excellent. Thought we got off to a rough start when we found out our room was not available the first night due to another guest's extended stay, Management responded quickly to our request for compensation by not charging for the first night and placing us in a room with a beautiful view of the City skyline from the 16th floor looking south towards the Willis Tower! The staff also accommodated our needs without exception including when we had leftover dinners 2 nights from the great restaurants nearby like Maggiano's and Geno's East in the breakfast lounge. We also could not have had better service from the Bellman Dwayne and Kwantel when we needed transportation or directions to the local attractions we had on our schedule and our return the the airport. Keep up the Great Service Hyatt Place!
- Official Description (provided by the hotel):
- NEWLY-RENOVATED! The Hyatt Place Chicago River North is a unique 16-story hotel in found in downtown Chicago's trendy River North neighborhood featuring Ema, one of the most anticipated restaurant openings in Chicago. Our newly-renovated lobby offers free superfast WiFi and the perfect space to hang out and enjoy a handcrafted cocktail from Ema. The beautifully-appointed guestrooms feature the Hyatt Grand Bed, free WiFi, 42" LCD TVs and separate living space to work or relax. Our River North hotel is located within walking distance of the Loop business district, iconic Navy Pier, famed Magnificent Mile shopping, Theater District and beautiful Lakefront. ... more less
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