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“Stay away if you value your health”
Review of Carlton Inn Midway

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Carlton Inn Midway
Ranked #49 of 190 Hotels in Chicago
Certificate of Excellence
Eden Prairie, Minnesota
Level 5 Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Stay away if you value your health”
Reviewed July 24, 2010

We took a 4-day trip to Chicago as a group of 8, including one child and three seniors. We booked three non-smoking rooms through Expedia, one room with a king bed and 2 rooms with 2 double-beds. The double bed rooms they gave us were both smoking rooms and the smell of smoke was very strong. We were told that they had not "guaranteed" the non-smoking room but considered it a "special request" that they had no obligation to honor, and the staff did not even try to see if there was something they could do. We pleaded and begged, because we had two people with bronchial hypersensitivity who could absolutely not tolerate being in a smoker room, to no avail. We had to switch people around, which led to awkward and uncomfortable sleeping arrangements for everyone. We were stuck there because we had prepaid for the rooms, over a hundred dollars per room and night. The fact that the hotel did not honor our request pretty much ruined our trip. We all woke up with sore throats and red eyes every morning (and I am not a sensitive person). The carpets were so soaked in smoke that every time my son walked barefoot in the room his feet were black and had to be washed. Gross! We stopped by at the front desk at least twice every day and were told every time there were no other rooms, which was a lie - on the third day I met a family at breakfast who had gotten a non-smoking room the previous day without a reservation. Needless to say, I was furious! Staff blamed it all on Expedia. I have booked many, many trips through Expedia, but this had never happened to us. Had we gotten the rooms we reserved, the hotel would have been acceptable, but not great: Gym is small and equipment old and poorly maintained, breakfast very basic (donuts, bagels, yogurt, bad coffee, orange juice - no milk, no butter, no toast), front desk staff clearly overwhelmed with re-stocking the breakfast bar. You have to eat in your smoky room. Towels for the third person in the room had to be requested every day. The location was okay because the walk to the rail station was only 2 blocks, but it takes quite a while to get to the museums and downtown by train. The rooms and bathrooms were okay, but the fact that we had smoker rooms ruined them for us. Unless you are a smoker or want to feel like a smoker, do not stay here.

  • Stayed July 2010, traveled with family
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Helpful?
1 Thank Minnesotamom2304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonInnMidway1, General Manager at Carlton Inn Midway, responded to this review, August 24, 2010
We are very sorry to hear of your experience at the Carlton Inn Midway. That is certainly not up to our standards. You can tell that your experience was unusual and not typical for our guests. You obviously did not get the level of service that we are known for and for that we sincerely apologize. We have changed how Hotels.com and Expedia book our hotel so that our guests can book smoking and non-smoking rooms not just simply request them. We are an award-winning hotel and strive to not only meet your expectations but to exceed them. Our ratings consistently place us among the top hotels in the Chicago area, for example AAA awards us a 10 out of 10 rating. The Carlton strives to deliver friendly, helpful service and clean, comfortable rooms. Our Tripadvisor reviews reflect our ability to do just that. We are eager to provide our guests with complimentary shuttle rides to Midway Airport as well as the nearby CTA Elevated train station that provides fast efficient transportation to downtown, the museums and other major cultural attractions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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FLL
1 review
Reviewed July 23, 2010

We booked through hotels.com two non-smoking rooms, but when we arrived there were none. They said that Hotels.com does not specify non-smoking room. But beyond that, the air conditioner was clogged full of mold and mildew, blowing out water. We had to end the stay as we were all getting ill. The hotel mainly caters to international airline crews who smoke. The manager promised a refund, but after we left town he reversed the refund. We plan on reporting this to the Chicago Board of Health, BBB, etc. Be wary of the Carlton, and we wonder who writes the good reviews on this property. Staff was friendly, but the manager lies with a smile.

  • Stayed July 2010, traveled on business
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Helpful?
Thank DougFLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga, Latvia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 15, 2010

Great experience

i suggest this hotel to everyone

  • Stayed June 2010, traveled as a couple
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Helpful?
1 Thank gioveny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scorney
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 12, 2010

We really enjoyed the Midway Inn. We needed a place close to Midway airport, but close enough to the city that it would be easy to get to. The friendly people at the Midway Inn picked us up at the airport very late at night, and the next day were willing to drive us to the train station that is easily within walking distance. They provided us with maps, and good advice. Also, the room was very comfortable, and the free breakfast surpassed our expectations. We would stay here again definitely.

  • Stayed June 2010, traveled as a couple
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Helpful?
Thank scorney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macon, GA
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 20, 2010

Minutes from Chicago's Midway airport, this motel is conveniently located to downtown Chicago either by car or the El train. The hotel is located in a large hispanic neigborhood. We were uncomfortable at first, but realized it was safe at all times. The rooms were clean, the beds comfortable, the staff the friendliest and most helpful I have ever encountered in the US or Europe. The free shuttle wil take you to the airport or to the nearest El train. The modest breakfast was excellent (they served Dunkin Donuts breakfast sandwiches - egg, sausage and cheese between a bagel) as well as donuts. There is free parking (other downtown hotels charge for parking).The only negative was they put us in a handicap room to begin with. We checked out for a day (travel to another city)and came back to a regular room which was much more spacious.

  • Stayed May 2010, traveled as a couple
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Helpful?
1 Thank ChuckMacon_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TucsonArizona
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 15, 2010

After flying into O'hare on the way home from China, I needed to stay the night near Midway. Except for a long delay being picked up by the van at night, the experience was superb. The room was very comfortable, clean, and the staff were warm, friendly and responsive. They made my transition home terrific!

  • Stayed April 2010, traveled solo
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Helpful?
1 Thank allwentwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo MI
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2010

To start just want to say AMAZING customer service. Willing to drop us off at the train station that is easily walking distance from hotel. And being a tourist was great, they gave us tips on how to save money in the city. My g/f and I were planning on taking a taxi in and out of town both days, which is quite expensive, however, the staff told us we would save a ton of money just taking the train in. So THANKS A TON for all the help. They also helped with where we could go while in the city that was less expensive and still fun. We got to the room and the room was very nice and clean. It may be a little ways out of the city but its still very very nice for the price. I only have one problem and that would be that it is kinda far out of the city. But that is easy when the train station is right around the corner. And if you are thinking on going the train into the city is only 2.25 one way from the hotel, which is a very good price.

  • Stayed April 2010
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Helpful?
1 Thank Justin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carlton Inn Midway

Property: Carlton Inn Midway
Address: 4944 S Archer Ave, Chicago, IL 60632-3623
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Airport Transportation
Hotel Style:
#2 Best Value Hotel in Chicago
#26 Family Hotel in Chicago
#72 Romantic Hotel in Chicago
#74 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Carlton Inn Midway 2*
Number of rooms: 72
Official Description (provided by the hotel):
The Carlton Inn Midway offers the amenities and services of home or office. We are located 1.8 miles from Midway Airport with complimentary 24-hour transportation to and from. Whether you are in Chicago for a convention at McCormick Place or Shopping the Magnificent Mile we are 7 miles from the downtown area, with easy driving access via I-55 and around the corner from the Orange Line Elevated Train, a 15 minute train ride to downtown. ... more   less 
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Also Known As:
Carlton Inn Midway Hotel Chicago
Carlton Hotel Chicago
Carlton Hotel Midway

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