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“What A Fantastic Hotel!”
Review of Kinzie Hotel

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Kinzie Hotel
Ranked #21 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“What A Fantastic Hotel!”
Reviewed June 7, 2014

This was our first visit to Chicago so we weren't sure what to expect but on our arrival at the Kinzie we immediately felt welcome.

All the staff were so very friendly & helpful and they couldn't do enough to make us feel welcome. We were given tokens for free drinks in the bar and told about the complimentary breakfast and canapés and asked if we needed help with restaurant reservations etc.

We had a lovely surprise when we got to our room, there was a bottle of sparkling wine on ice & a box of chocolates waiting for us, that was so nice and immediately made us feel appreciated and welcome, it's such a lovely touch.

The room was a good size, modern, well decorated & furnished and very clean, the bathroom was a decent size.

Breakfast is served on each floor, there's quite a good choice and plenty of it, there's a tray in your room that you take with you, pick what you want to eat & drink then take it back to your room. It's a great idea.

Chicago is a great city, it's friendly, there's loads to do and see and the hotel is in a great location for the nightlife.

The hotel staff were fantastic from start to finish and the hotel was amazing, we'll be going back to Chicago as we loved it and the only place we want to stay is the Kinzie Hotel!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinzieHotel, Front Office Manager at Kinzie Hotel, responded to this review, June 11, 2014
Thank you for the rave review! We’re thrilled to receive such positive guest feedback—especially about our team. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear how welcome our team made you feel during your stay with us. I’m further pleased to hear you found our newly renovated rooms and décor to your liking. I’m also happy you were able to take advantage of our central location in downtown Chicago with all the surrounding attractions and nightlife options. I’m pleased to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor—easily gathered up with one of our new wooden trays located in every guest room. We truly appreciate your glowing recommendation. We look forward to welcoming you back to Kinzie Hotel very soon!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (459)
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English first
Seattle, Washington
Level 5 Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed June 7, 2014 via mobile

Stayed two nights for business and was very pleased. Rooms were nice and the love seat and ottoman a great plus. Comfortable bed with nice linens and large counter space in bathroom with magnifying mirror. The cocktail/appetizer reception another bonus especially since it goes until 8pm. We found them to be very popular. Also a great benefit to only have to walk to elevator to grab breakfast. Although no eggs or hot food there was a big variety of scones, muffins, toast, bagels, cheese, croissants, yogurt, cereal, etc. All of that with great service. Hard to beat.

Stayed June 2014, traveled on business
Helpful?
2 Thank TravelsMoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinzieHotel, Front Office Manager at Kinzie Hotel, responded to this review, June 11, 2014
Thank you for sharing your thoughtful review. We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy you found our newly renovated rooms and décor to your liking and appreciated all the small touches—like our comfortable new Serta Perfect Sleeper Signature beds and lighted vanity mirrors. I’m further pleased to hear you were able to indulge in our complimentary evening cocktail reception. And I’m happy you enjoyed our complimentary deluxe continental breakfast and appreciated both the wide variety and the convenience of it being served on each floor. We truly appreciate your kind comments. We hope to have the pleasure of welcoming you back soon.

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 4, 2014

Spent a couple of nights here for work - great location for nightlife and access to business district. Chicago is such a great city and the location lets you make the most of it all. Breakfast included is great with decent selection - served on each floor in the lift lobby and you take the food back to you room. Rooms were spacious, clean and service friendly. Look forward to coming back again in future - only minor downside is some rooms are noisy due their location being next to adjacent buildings - but not enough of a deterrent. Will be back!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gerard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinzieHotel, Front Office Manager at Kinzie Hotel, responded to this review, June 10, 2014
Thank you for the kind review. We’re so happy to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m happy to hear you found our location in the downtown River North district convenient for all your business and leisure needs. I’m pleased to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor. I’m sorry to hear about the noise disturbances you experienced. We do offer a number of quieter rooms on higher floors. I encourage you to contact us directly prior to your next stay so we may make a note of that request on your reservation. Thank you again for sharing your thoughtful comments. We look forward to welcoming you back upon your next visit to Chicago!

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 5 Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed June 1, 2014

I was a little wary about staying in the same hotel for a second time, especially as it has changed name and been refurbished since our last visit however we were not disappointed & so glad we came back! This hotel is second to none. The staff are friendly & helpful, the location is incredible, surrounded by some of the best restaurants & bars in Chicago and the complimentary breakfast each morning is a very nice (and rare) bonus. Rooms haven't changed in size but the decor is bright, fresh & spacious. Oh and did I mention the happy hour every evening from 5-8pm?! A great way to start an evening out. I will continue to recommend this hotel to everyone I know!

Room Tip: Ask for a room on a high floor
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Monty2212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinzieHotel, Front Office Manager at Kinzie Hotel, responded to this review, June 5, 2014
Thank you for sharing your lovely comments. We’re delighted to hear you enjoyed your stay with us at the new Kinzie Hotel. I’m pleased to hear you found our newly renovated rooms and décor to your liking. I’m also happy to hear you enjoyed our central downtown location and take advantage of all the great restaurants and nightlife surrounding us. I’m further pleased to hear you were able enjoy our complimentary amenities like our deluxe continental breakfast and our evening cocktail reception. Your 5-star recommendation is truly appreciated. We look forward to welcoming you back upon your next visit to Chicago!


Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 31, 2014

Fabulous find in River North! Great renovation. Modern boutique hotel. Loved the complimentary breakfast each morning and especially the complimentary cocktail reception each night! Nice location in the heart of river north and close to mag mile shopping. Wifi is also included. One downside was the noise. We stayed in a suite on the 3rd floor and the entire wall was windows, which was beautiful, but noisy. We stayed over memorial day weekend and it was noisy every night. So if you can ask for a higher floored room do. Besides that, no other complaints. Great, newly renovated, boutique hotel.

Room Tip: Ask for a room on higher level. The lower floors are close to busy, noisy streets.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinzieHotel, Front Office Manager at Kinzie Hotel, responded to this review, June 4, 2014
Many thanks for the 5-star review! We’re thrilled to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m pleased to hear you found our newly renovated rooms and décor to your liking. I am sorry to hear about the noise disturbances you experienced. As you mentioned, we’re located in the vibrant River North district which puts us in the heart of all the action and regrettably some city noises are out of our control. We do try to accommodate all requests for rooms on a higher floor and I am sorry if our team was unable to meet that request during your stay. I’m happy to hear you enjoyed our complimentary amenities like our deluxe continental breakfast, evening cocktail reception and lightning-fast WiFi. And I’m happy you were able to take advantage all of the nearby sites within walking distance—like the Magnificent Mile. Thank you again for sharing your kind comments. We look forward to welcoming you back for another Chicago getaway soon.


Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level 6 Contributor
149 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed May 30, 2014

The excellent reviews for this property convinced me that it was worth a try during a particularly busy period in downtown hotels. It was very expensive - but so was everything else in this hotel's class.

The check-in was efficient but rather indifferent (a bit surprising given the praise for front desk staff in previous reviews). The room was fine: certainly not huge, probably average by Chicago standards. I found it dark, particularly because most of the wallpaper was grey or charcoal. It was nicely outfitted, though, with a loveseat and large ottoman, plenty of power outlets, and a Keurig coffeemaker. (Unfortunately, I was only provided with one pod for regular coffee.)

The free continental breakfast left by the elevators in the mornings was a disappointment quality-wise, but at least the free wifi was reliable and a decent speed.

Biggest plus for this property: Definitely the location. Biggest negative: The street noise, particularly the loud music at local bars. I was on the second floor and could even hear arguments between people in the alley that my room overlooked. You'll definitely want to ask for a higher floor!

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pds209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinzieHotel, Front Office Manager at Kinzie Hotel, responded to this review, June 4, 2014
Thank you for sharing your helpful feedback. We’re pleased to hear you enjoyed your recent stay with us at the new Kinzie Hotel. I’m sorry if the wallpaper and décor were not to your liking but happy to hear you enjoyed our new in-room furniture and amenities. As you mentioned, we do have Keurig coffeemakers in every room and are happy to provide with more complimentary coffee pods, upon request. While I’m pleased to hear you enjoyed our location in the vibrant River North district, I am sorry to hear about the noise disturbances you encountered. Our downtown location puts us in the center of all the action and regrettably some city noises are out of our control. We do try to honor all guest requests for quiet rooms on higher floors and I apologize if we were unable to accommodate you with that type of room. I’m sorry to hear our complimentary deluxe continental breakfast was not up to your standards. Many of our guests often rave about our breakfast and I will be following up with you directly for more details. We are always looking for ways we can improve our hotel and appreciate you taking the time to share your feedback. We hope to have the opportunity of welcoming you back upon your next visit to Chicago.


Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Falls, Montana
Level 5 Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 30, 2014

I was staying for a convention and was very pleased with the hotel and the surrounding neighborhood. Everything you need is nearby. It is a few blocks from red and blue line stops. Very friendly and helpful hotel staff - superior to what one usually gets. Another distinguishing feature is the availability of food and bottled water - they don't nickel and dime you at Kinzie. Breakfast buffets are out on each floor so very convenient - and very well-stocked with food too. Cookies and water are out in the evening. Great place to stay when you'll be on the go and won't have time to fool with details like that. Also, the rooms are larger than what I usually get in Chicago so for a long convention where you live there 5-6 days that makes a big difference too,

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KinzieHotel, Front Office Manager at Kinzie Hotel, responded to this review, June 4, 2014
Thank you for taking the time to share your kind comments with the TripAdvisor community. We’re pleased to hear you enjoyed your stay with us at the new Kinzie Hotel. I’m especially pleased to receive such wonderful feedback about our team. We take great pride in delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m happy to hear you enjoyed our central location in downtown Chicago and were able to take advantage of all the sites within walking distance. I’m further pleased to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor. I’m happy to hear you enjoyed our other complimentary amenities—like our afternoon cookies and evening cocktail reception. Your 5-star recommendation is much appreciated. We hope to have the pleasure of welcoming you back very soon.

Warm Regards,
Melissa Driza
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kinzie Hotel

Property: Kinzie Hotel
Address: 20 W Kinzie St, Chicago, IL 60654-6392
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#12 Green Hotel in Chicago
#16 Romantic Hotel in Chicago
#17 Family Hotel in Chicago
#18 Luxury Hotel in Chicago
#22 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kinzie Hotel 4*
Number of rooms: 215
Official Description (provided by the hotel):
Located in the heart of the vibrant River North district, Kinzie Hotel embodies the adventurous spirit of Chicago. Named after the renowned Chicago settler and silversmith, John Kinzie, the history and culture of this exciting city unfolds at our doorstep, waiting to be discovered. Boasting a central location near Michigan Avenue and the Loop, this contemporary Chicago boutique hotel is a sophisticated downtown escape for both business and leisure travelers. Whether your interests are arts, dining, shopping, or nightlife, our ideal location easily allows you to embark on an urban exploration of Chicago. Chic, comfortable accommodations feature Chicago-inspired design elements and luxurious amenities, including rejuvenating H2O Plus Spa products and Keurig coffeemakers. Enjoy our continental breakfast, conveniently served on each floor just steps from your guest room. Every evening from 5pm - 8pm, guests are welcome to unwind during our nightly reception in the Double Cross Lounge. Each guest will receive one complimentary drink per night and can enjoy an assortment of hors d'oeuvres. Stay connected with lightning-fast WiFi throughout the hotel or by visiting our 24-hour business center. Keep up with your workout schedule in a well-equipped 24-hour fitness center, featuring state-of-the-art equipment, free weights, Yoga/Pilates mats, and more. At Kinzie Hotel, you'll experience Chicago like you never have before. ... more   less 
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Also Known As:
Chicago Amalfi Hotel
Amalfi Hotel Chicago

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