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“Nice location; disappointment at checkout!”
Review of Kinzie Hotel

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Kinzie Hotel
Ranked #20 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 20, 2013

Overall, our experience at this hotel was great. Location is nice, the room was great, free breakfast and wifi was great and the Manager's reception was wonderful as well.

My only disappointment was in the valet parking. We experienced an unfortunate incident where items were stolen from our vehicle while it was parked and stuff was removed and displaced from our glove compartment and other sections of our car.

Room Tip: There were some wonderful restaurants nearby like Harry Carey's and Rockit Bar and Grill!
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  • Stayed: June 2013, traveled on business
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Thank nebguest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this reviewResponded June 21, 2013

Thank you for taking the time to share your feedback. I’m pleased to know you enjoyed your stay with us. However, I’m very sorry to hear about the items missing from your car. This is the first time we’ve ever heard of items gone missing from a car and we will review with the parking garage management to ensure this does not happen again in the future. We encourage you to contact us immediately so we may discuss and rectify this issue. I am pleased to hear you enjoyed our complimentary amenities like our deluxe continental breakfast and WiFi— both of which received extensive enhancements earlier this year! We truly appreciate you taking the time to share your review. We hope to have the pleasure of welcoming you back soon.

Warm Regards,
Melissa Driza
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,349 - 1,355 of 2,612 reviews

Reviewed June 17, 2013

We enjoyed our stay this past weekend. The downtown location is great for shopping, restaurants and tourist attractions. The room was very comfortable. The staff was very helpful.
Free breakfast and cocktail hour every evening 6-8pm.

  • Stayed: June 2013, traveled with family
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2  Thank arnie j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this reviewResponded June 18, 2013

Thank you for sharing your feedback with the TripAdvisor community. We’re delighted to hear you enjoyed your recent stay with us. I’m happy you enjoyed our complimentary deluxe continental breakfast—recently enhanced with a more extensive selection of breakfast items. I’m also happy you were able to indulge in our complimentary evening cocktail evening cocktail reception as well. We truly appreciated your kind comments. We hope to have the pleasure of welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager

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Reviewed June 15, 2013

Had a wonderful stay at the Amalfi. Very nice and what a great location. Service and staff was top notch. Harry Carry's next door provides great room service. Will be staying at the Amalfi on my next trip to Chicago.

  • Stayed: May 2013, traveled as a couple
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1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this reviewResponded June 18, 2013

Thank you for the 5-star review! We’re thrilled to receive such positive guest feedback—especially about our team. I’m happy to hear you enjoyed our in-room dining, provided by our neighbors at Harry Caray’s Italian Steakhouse. I’m also pleased you found our central downtown location to your liking as well. Your warm recommendation is truly appreciated. We look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager

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Reviewed June 11, 2013

Stayed there one night during a business trip. Very comfortable room and good location.

The complimentary breakfast was a treat. The delivery of it, per floor, in the lobby was unique, but it was very good.

The concierge was very helpful and recommended and booked a nice Chicago tour.

All in all, I will be back

  • Stayed: May 2013, traveled on business
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3  Thank botmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this reviewResponded June 13, 2013

Many thanks for the thoughtful review! We’re so pleased to hear you enjoyed your stay with us. I’m happy you found our location in the downtown River North district to your liking. I’m also pleased to hear you enjoyed our complimentary deluxe continental breakfast and the newly enhanced selection of breakfast items we now offer. I’m further pleased to hear how helpful our concierge was and that you enjoyed the tour you booked! Your warm recommendation is truly appreciated. We look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager

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Reviewed June 10, 2013

Just returned from my 4th or 5th stay at the Amalfi and it doesn't disappoint - it is a great little hotel, especially for business.

The best things about the Amalfi are: the helpfulness and friendliness of staff, the unlimited free wifi, the size of the rooms, the size of the beds, the size of the bath towels, the quality of the TV, the great location, the variety of breakfast items, the DVD player in the room, lovely Aveda toiletries.

The things that could be improved are: the bathtub is very shallow so you can't really have a decent soak, a TV guide in the room (eg which channel is which) would be helpful, also a towel rail above the toilet is never a good idea (although the Amalfi is not the only hotel I have stayed in that has this, which I find totally bizarre!).

On the whole though I always have a great stay and return again and again - thank you Amalfi hotel!

Room Tip: The floors are being refurbished, and floor 6 seems to have been done.
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  • Stayed: June 2013, traveled on business
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1  Thank Debzlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this reviewResponded June 11, 2013

Thank you for the kind review. We’re delighted to hear you enjoyed staying with us again. I’m pleased to hear you appreciated our in-room amenities—like our new, oversized fluffy towels and Aveda spa products. I’m further happy to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the recently enhanced selection of breakfast items. We apologize that there was no TV guide in your room; we’ve recently upgraded our cable provider and are expecting our new channel guides to arrive within the next couple weeks. Our new cable package features an extensive listing of channels including HBO, Showtime and a variety of music channels. As you mentioned, we just finished refurbishing one hallway and a few guest rooms in preparation for a full renovation in 2014. We invite you to come back and stay in one of the newly remodeled rooms, as we will be collecting feedback from all our guests and make updates accordingly. Thank you again for your warm recommendation—we look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager

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Reviewed June 9, 2013

All in the title :) Stayed here end of March/beginning of April for 4 nights. Lovely comfortable and gorgeous hotel where the staff bend over backwards to help you. Would definitely go back when I return to Chicago one day!

  • Stayed: April 2013, traveled with family
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1  Thank Jacky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this reviewResponded June 10, 2013

What a thoughtful review! We’re overjoyed to hear you enjoyed your stay with us. I’m pleased you found our hotel and our rooms comfortable. We’re happy to let you know we’ve made some enhancements to our complimentary deluxe continental breakfast and invite you to return soon and enjoy these enhancements! I’m also pleased to receive such kind feedback about our team—we’ll be sure to share your comments with them. Your gracious recommendation is truly appreciated. We look forward to welcoming you back upon your next visit to Chicago!

Warm Regards,
Melissa Driza
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2013

We spent 3 nights at the Amalfi Hotel. It was a perfect stay. We had 5 adults in a king suite and were very comfortably housed in a 600+ sq.ft. suite that had a large windowed panoramic view that overlooked the intersection of Kinzie and Dearborn. There were many nice food options in this area of the city.
The room and entire premises were very clean.
Every morning we were able to walk to the area near the elevators of our floor to pick up a very nice (and complete) continental breakfast. This was the first time I've ever been involved in a floor-by-floor breakfast option and I'd have to say that it actually worked great. It was available from 6:30 to 9:30 am. which allowed us maximum flexibility when beginning our day.
The location of this hotel was prime. It is close to everything (Miracle Mile, Navy Pier, etc.) and sits near (2 to 3 blocks) to the L, so access to all parts of the city and the airports was convenient.
In the evening there is a reception (5:30 to 8:00 pm.), each person is issued 2 drink tickets per day. You could order anything from a beer to a martini. There was a nice array of snacks (breads, meats, cheeses and veggies) provided. Free WiFi was available throughout the hotel.
The staff was terrific and really worked hard to make our stay the best it could be.

Room Tip: This hotel occupies the bottom 6 floors of a larger building, so you're limited in floor choices...
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  • Stayed: June 2013, traveled with family
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    • Cleanliness
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1  Thank tomahawk06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmalfiHotelChicago, Front Office Manager at Kinzie Hotel, responded to this reviewResponded June 10, 2013

Thank you kindly for the lovely review! We’re thrilled to receive such positive guest feedback—especially about our team. We pride ourselves on delivering the highest level of service and it’s a pleasure to hear we came through on that promise. I’m happy to hear you were able to take advantage of our downtown location in the vibrant River North district, with all the surrounding restaurants as well as our close proximity to Navy Pier and Michigan Avenue. I’m also happy to hear you enjoyed our complimentary deluxe continental breakfast and appreciated the convenience of it being served on each floor—easily gathered up with one of our new wooden trays located in every guest room. I’m further pleased to hear you enjoyed our complimentary evening cocktail reception, as well as our complimentary WiFi—which, we’re pleased to announce, received an extensive upgrade earlier this year! We truly appreciate you taking the time to share your 5-star recommendation. We look forward to welcoming you back soon!

Warm Regards,
Melissa Driza
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kinzie Hotel

Address: 20 W Kinzie St, Chicago, IL 60654-6392
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#12 Green Hotel in Chicago
#15 Family Hotel in Chicago
#16 Romantic Hotel in Chicago
#17 Luxury Hotel in Chicago
#22 Business Hotel in Chicago
Price Range: $117 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kinzie Hotel 4*
Number of rooms: 215
Official Description (provided by the hotel):
Located in the heart of the vibrant River North district, Kinzie Hotel embodies the adventurous spirit of Chicago. Named after the renowned Chicago settler and silversmith, John Kinzie, the history and culture of this exciting city unfolds at our doorstep, waiting to be discovered. Boasting a central location near Michigan Avenue and the Loop, this contemporary Chicago boutique hotel is a sophisticated downtown escape for both business and leisure travelers. Whether your interests are arts, dining, shopping, or nightlife, our ideal location easily allows you to embark on an urban exploration of Chicago. Chic, comfortable accommodations feature Chicago-inspired design elements and luxurious amenities, including rejuvenating H2O Plus Spa products and Keurig coffeemakers. Enjoy our continental breakfast, conveniently served on each floor just steps from your guest room. Every evening from 5pm - 8pm, guests are welcome to unwind during our nightly reception in the Double Cross Lounge. Each guest will receive one complimentary drink per night and can enjoy an assortment of hors d'oeuvres. Stay connected with lightning-fast WiFi throughout the hotel or by visiting our 24-hour business center. Keep up with your workout schedule in a well-equipped 24-hour fitness center, featuring state-of-the-art equipment, free weights, Yoga/Pilates mats, and more. At Kinzie Hotel, you'll experience Chicago like you never have before. ... more   less 
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Also Known As:
Chicago Amalfi Hotel
Amalfi Hotel Chicago

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