I have to say, I read the reviews over & over again before our trip...and I was a little scared to stay at this hotel. However, I can say we loved the hotel...
Location - wonderful, a short stroll to the best shopping on Michigan Ave. A quick cab ride to just about anywhere.
Staff- could not have been more accomodating, from the bellman to the bartender to the maid to the servers at China Grill.
Rooms - here is the only hitch. We visited in late Feb in the midst of a snowstorm. We are from the south and used to mild weather, and very used to HEAT. But, the rooms were hot as they could be. During our 5 night stay, we had four rooms. Room 1- small and HOT. Thermostat would not go below 74. Told front desk and were quickly relocated (even though they were overbooked) to another room. Room 2 - DO NOT stay in room #17 on any floor. These rooms, although roomy and cool, are sparsly decorated and right beside the ice machine, elevators and maid closet.....and very, very loud. As in, we didn't sleep a wink. Room 3 - moved back to 17th floor.....beautiful view, bigger room, but HOT.....with fan blowing, snow outside and thermostat set on 50 degrees, it remained 71+ in the room. So, I asked what to do....not for a room change and they immediately sent someone up with keys to a new room and even though we got an upgrade with each room change....they put us in a "hard rock room". This room was HUGE, private hallway leading into it, views of michigan ave from multiple windows...including inside the shower!! Double armoires, California King, dual chaise lounge with ottomans, and it was perfect temp. wise. As I said, the staff could not have been better during all of this. We booked the entire trip - 5 nights + airfare on travelocity and we ended up in a room with a rack rate of over half of our trip cost. :)
Food - China grille is magnificent, yet a little pricy if you are not used to it. We ate there twice because we loved it so much. Beware, there are NO vending machines in this hotel. But, there is a walgreens 10 ft from the hotel, a corner bakery a block away, a Bennigans across the street, Giordano's deep dish pizza across the Street.....just about anything.
Bar - good drinks....hard to get a seat at the bar itself, but plenty of seating on couches throughout the lobby area.
All in all, we loved the hotel, the beds, the room and everything. This was my 7th leisure trip to the city in the past 3 years and my most enjoyable stay. Past stays were at the Wyndham downtown, W Lakeshore, Intercontinental and the Hyatt.
- Official Description (provided by the hotel):
- A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Chicago
- Chicago Hard Rock Hotel