I will say that the Hard Rock Hotel is in a good location and that the rooms are very modern but that's all the good I can say about it. The service we received was horrible. We arrived at about 2:30 am on Friday morning. Our reservations were not for later that day. The lady at the front desk would not let us check in early nor would she prorate the rate. I've stayed at the Marriott in NY and they were more than glad to accommodate us. We had one room that we got thru priceline at a discounted price and the other room at the regular rate. She said she would honor the priceline rate for the additional night. When we got the invoice (a day earlier than we were suppose to), we were charged the regular rate. When we went to resolve the issue w/ the front desk, they said that they couldnt honor that rate although thats what we were told but that they would give us complementary champagne for the miscommunication. We were charged for the champagne and had to complain once again to get it removed. It was just a lot of hassle. The staff does not communicate with one other and if they had we would not have had all these problems. I will not be staying at the Hard Rock again. There are other hotels in the area that are just as nice and offer better service.
- Official Description (provided by the hotel):
- A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Chicago
- Chicago Hard Rock Hotel